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stitchfix question re: canceling automatic fixes
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jams92
Member since 1/12 6105 total posts
Name:
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stitchfix question re: canceling automatic fixes
help! I received my first fix and loved it so i decided to schedule automatic fixes. I received my second and it was awful  they gave me items that i specifically asked to not eceive and items in colors i specifically asked to avoid. I returned it and canceled my automatic fixes. I just got an email that my fix shipped...and i was charged the $20
I sent them an email immediately saying I had canceled my fix (and when you log into my account it shows I am not signed up for automatic fixes). I am waiting for a reply
has this happened to anyone? is there a way to stop the fixes or do I need to close out my account? I hope they write back and tell me to send it back and they will refund my $20 but if not should i dispute the charge?
im so annoyed by this bc i got no response when i complained about my fix so my concern is their lack of customer service 
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Posted 9/26/14 2:58 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
Seawolf
LIF Adult
Member since 3/14 1336 total posts
Name:
Scrumba
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Re: stitchfix question re: canceling automatic fixes
I've found if you call them out on their FB wall they reply faster.
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| Posted 9/26/14 3:53 PM |
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mosh913
baby boy coming spring '11
Member since 5/05 3133 total posts
Name:
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Re: stitchfix question re: canceling automatic fixes
Don't you always get charged the $20 fee unless you keep the entire fix?
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| Posted 9/27/14 10:23 PM |
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Seawolf
LIF Adult
Member since 3/14 1336 total posts
Name:
Scrumba
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Re: stitchfix question re: canceling automatic fixes
I think she cancelled the service but there was a glitch and a fix was shipped/charged anyway after the cancellation.
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| Posted 9/27/14 11:22 PM |
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