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Posted By Message

suvenR
designer mutt

Member since 5/05

4239 total posts

Name:

.

.

Message edited 10/4/2006 7:41:20 PM.

Posted 8/11/06 10:33 PM
 
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Janice
Sweet Jessie Quinn

Member since 5/05

27567 total posts

Name:
Janice

Re: Should I do it?

honestly, if everything finanically works out, I would not send it.

Posted 8/11/06 10:43 PM
 

suvenR
designer mutt

Member since 5/05

4239 total posts

Name:

.

.

Message edited 10/4/2006 7:41:27 PM.

Posted 8/11/06 10:51 PM
 

SuzyQ
Mama to 3!?!?!?

Member since 7/06

8069 total posts

Name:
Susan

Re: Should I do it?

I think that I would still send it (only once I'm done dealing with them forever - after I got the $ back.) What they did is wrong and they should not get away with it. Maybe I would shorten it then and explain that this is why you are no longer doing any business with them (both service and purchase of new cars.) I think the manager should be aware of how their service people are using the surveys.

Posted 8/11/06 11:22 PM
 

suvenR
designer mutt

Member since 5/05

4239 total posts

Name:

.

.

Message edited 10/4/2006 7:41:37 PM.

Posted 8/11/06 11:35 PM
 

dpli
Daylight savings :)

Member since 5/05

13973 total posts

Name:
D

Re: Should I do it?

While they weren't able to fix it properly, they did refund your money, so you could take it elsewhere without giving you a hassle. I would probably just let it go at this point.

Posted 8/12/06 7:58 AM
 

Liz
LIF Adolescent

Member since 5/05

674 total posts

Name:
Liz

Re: Should I do it?

It was just a chip before and now it's cracked?? That's awful. I would only talk to the general manager if I wasn't planning on going back there. If this is your first incident with them in 6 years I would have to weigh the good with the bad and I would probably drop it for now. I would still be upset though.

Posted 8/12/06 8:51 AM
 

munchkinbugs
My little loves!

Member since 1/06

8093 total posts

Name:
Lisa

Re: Should I do it?

If they took care of it for you I wouldn't complain.

Service departments get paid on their customer satisfaction. They base all bonuses and promotions on it. So it's a big deal to them.

If they paid for the repair I would leave it alone.

Posted 8/12/06 9:16 AM
 

suvenR
designer mutt

Member since 5/05

4239 total posts

Name:

.

.

Message edited 10/4/2006 7:41:47 PM.

Posted 8/12/06 10:04 AM
 

cjb88
Little Brother

Member since 5/05

3540 total posts

Name:
C

Re: Should I do it?

Posted by suvenR

Posted by babybug631


If they paid for the repair I would leave it alone.



I paid them for the repair...that repair led to the chip becomming a crack.

They're giving me my money back that I paid for the repair- but I still have a cracked windshield.



im sorry that is unacceptable to me... they made something a lot worse then it was... it is their responsibility to fix it...and now they are costing you more money...

have they admited that they turned the chip into a crack or are they saying it was always a crack??

Posted 8/12/06 10:10 AM
 

suvenR
designer mutt

Member since 5/05

4239 total posts

Name:

.

.

Message edited 10/4/2006 7:41:58 PM.

Posted 8/12/06 10:16 AM
 

MABLE03
I <3 SATC

Member since 6/06

4563 total posts

Name:
Fabulous

Re: Should I do it?

Posted by Liz

It was just a chip before and now it's cracked?? That's awful. I would only talk to the general manager if I wasn't planning on going back there. If this is your first incident with them in 6 years I would have to weigh the good with the bad and I would probably drop it for now. I would still be upset though.



I agree. Unless you find another dealership you can go to from now on I don't know if I would send it Chat Icon

eta. Save the letter though and anything else related to the incindent. If you go back and they give you a hard time or mess up again in the future then send it in!

Message edited 8/12/2006 10:19:07 AM.

Posted 8/12/06 10:18 AM
 

LuckySV
LIF Adult

Member since 10/05

4675 total posts

Name:

Re: Should I do it?

Personally, I would send it and never go back to that dealership. That is unacceptable that "it must've cracked after it was checked out but before you picked it up." Even if it did crack after check out it was on there property and as far as I'm concerned their responsibility. I think this is a little shady. Even if you don't send it I still would never go back.

I had a problem with a Ford dealership. I had work done on my car (not the windshield) and when I picked it up the windshield was cracked. The manager wouldn't even come out and speak to me! I refused to take the car like that and the next day they replaced it without so much as an apology.

GL!

Posted 8/12/06 10:44 AM
 

suvenR
designer mutt

Member since 5/05

4239 total posts

Name:

.

.

Message edited 10/4/2006 7:42:08 PM.

Posted 8/12/06 10:50 AM
 

suvenR
designer mutt

Member since 5/05

4239 total posts

Name:

.

.

Message edited 10/4/2006 7:42:23 PM.

Posted 8/12/06 1:41 PM
 

oakslady
LIF Adult

Member since 8/05

969 total posts

Name:

Re: mini update on bottom: Should I do it?

not having complaints just means noone bothered to file them - alot like what you are doing. doesnt mean that they are any better then any of the other dealers.
personally i would not let them get away without fixing the windshield. they cracked it they have to fix it - you shouldnt be putting out an extra 300 dollars because of their error.
they are there to service you. not cause you additional expense because of something they did. i would send the letter and cc it to corporate. how they treated you is totally unacceptable why be nice to them? doesnt make sense ... why are you passifying the dealership?

Posted 8/12/06 3:46 PM
 
 

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