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I HATE AETNA!

Posted By Message

PiyoPika566
talk to the hand

Member since 5/05

1436 total posts

Name:
Stephanie

I HATE AETNA!

they change their drug coverage allowence and didn't inform me, just called them the cust serv. is terrible! The woman is obviously not trained, did not answer my question, was just reading from a book to me and she talked like she's half asleep...

i am so mad!!! Chat Icon

Posted 2/27/06 3:18 PM
 
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CookiePuss
Cake from Outer Space!

Member since 5/05

14021 total posts

Name:

Re: I HATE AETNA!

What do you mean they changed thier drug coverage???? I didn't get notified of anything.

Posted 2/27/06 3:22 PM
 

BaroqueMama
Chase is one!

Member since 5/05

27530 total posts

Name:
me

Re: I HATE AETNA!

Posted by shamrock12472

What do you mean they changed thier drug coverage???? I didn't get notified of anything.



Uh...ME NEITHER!

Posted 2/27/06 3:24 PM
 

PiyoPika566
talk to the hand

Member since 5/05

1436 total posts

Name:
Stephanie

Re: I HATE AETNA!

30 mins on the phone, I am still confused!! The rep was completely imcompetant.. I am still so mad, I felt like I was speaking a foreign language to her, I ask her a question, she read a paragraph from her book, completely not related to my question Chat Icon

I went to CVS to fill my prescription, I was asked to pay full price for it... I've taken this before and always paid the co-pay

apparently there is a change in the none-formulatory drug? What does that mean???

Posted 2/27/06 3:27 PM
 

LadyMaravilla
Fall Is Here

Member since 5/05

12023 total posts

Name:
Sonia

Re: I HATE AETNA!

Check this out....

Lingo

Posted 2/27/06 3:42 PM
 

BabyBoy
is Skylar Elizabeth

Member since 5/05

4189 total posts

Name:
Tom

Re: I HATE AETNA!

once a year, we get updated from aetna explain what drugs are/aren't covered with the new changes.... same goes with any changes in co-pay's etc....

aetna is both good and bad to us compared to other companies but mostly good since it covers 100% of things some most costly compaines didnt' cover .... only thing i hate is referrals procdure

Posted 2/27/06 4:00 PM
 

PiyoPika566
talk to the hand

Member since 5/05

1436 total posts

Name:
Stephanie

Re: I HATE AETNA!

Posted by BabyBoy
.... only thing i hate is referrals procdure



I have Open Access, so no referrals for me.. I am just really frustrated at the untrained customer serv. rep! I don't remember getting anything in the mail explaining any changes...
I do agree with their 100% coverage at some stuff, but for those that doesn't have to go to the hospital a lot of have major surgeries.. common prescription drug coverage is most important to us.

Posted 2/27/06 4:06 PM
 

BabyBoy
is Skylar Elizabeth

Member since 5/05

4189 total posts

Name:
Tom

Re: I HATE AETNA!

Posted by PiyoPika566

Posted by BabyBoy
.... only thing i hate is referrals procdure



I have Open Access, so no referrals for me.. I am just really frustrated at the untrained customer serv. rep! I don't remember getting anything in the mail explaining any changes...
I do agree with their 100% coverage at some stuff, but for those that doesn't have to go to the hospital a lot of have major surgeries.. common prescription drug coverage is most important to us.



yes they are horrible...open access...don't think my employer has that option....
i agree with that statement...100% but this is why we stayed cause we live @ the hositpal (not so much now)

There cust serv is a joke and whatever dr's they have staffed there. we need a medical procedure done and they wouldn't approve the process. so our dr at North Shore LIJ had to fight to get it done (appeals process, etc..). its sad how they are concerned with money and not with saveing lives

Posted 2/27/06 4:09 PM
 

jnico
LIF Adolescent

Member since 10/05

798 total posts

Name:
Joanne

Re: I HATE AETNA!

Do you know what your copay is for a visit? I was charged $50 the other day and I owe my dr. money from the past when we thought my copay was half that! I don't ever remember it being that high. I have to call them, but have been putting it off.

Posted 2/27/06 4:58 PM
 

BabyBoy
is Skylar Elizabeth

Member since 5/05

4189 total posts

Name:
Tom

Re: I HATE AETNA!

Posted by jnico

Do you know what your copay is for a visit? I was charged $50 the other day and I owe my dr. money from the past when we thought my copay was half that! I don't ever remember it being that high. I have to call them, but have been putting it off.



co-pay depending on who you see (pcp, specialist, hostipal) etc....

it also depends on your plan as your empolyer may only pay but so much so the rates vary

Posted 2/27/06 7:05 PM
 
 

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