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Myrockette
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Member since 5/05 5632 total posts
Name:
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Ebay sellers
what would you do?
I get the following email this morning from a buyer that's not happy with what I sold her....
I purchased your Biosilk and used it 2 times. It is not the same as what I have left over. It doesn't smell the same. It doesn't feel the same. And, it doesn't work the same on my hair. I don't know who your distributor is but it is not 100% Biosilk. I want to return it for a full refund and if I can't I will inform eBay of this problem. I have bought this twice already off of eBay and have not had a problem until now.
I will wait for your reply. Thanks
**I've sold a few of these. I've used the same stuff myself and it's the real thing. I have over 400+ feedback. never had this problem before- would you just go ahead and refund? If not, will ebay just go ahead and refund her? not quite sure how that works
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Posted 8/5/05 8:26 AM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
baghag
:P
Member since 5/05 10278 total posts
Name:
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Re: Ebay sellers
That sounds like a ploy to get their money back.  I would stand firm and refuse to refund. How did she paid thru a CC, she may just go ahead and try to do a chargeback, though.
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| Posted 8/5/05 8:45 AM |
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Myrockette
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Member since 5/05 5632 total posts
Name:
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Re: Ebay sellers
she paid through paypal.
I really don't want to be bothered with any bs from paypla/ebay . Maybe I should just tell her to send it back and I'll refund(it was $20). I really don't want the stuff back now that it's used but I guess if she wants the refund....
seems there's a 'bump in the road' every now and then with ebay
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| Posted 8/5/05 8:55 AM |
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baghag
:P
Member since 5/05 10278 total posts
Name:
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Re: Ebay sellers
I would add her to your blocked bidder list to avoid hassles in the future.
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| Posted 8/5/05 8:58 AM |
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danielleandscott
My new 71 Super Beetle
Member since 5/05 13476 total posts
Name:
Scott
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Re: Ebay sellers
Tell her to ship the product back to you in its original condition with everything that you shipped to her and then you will give her the money back, do not give her a refund until you get the product back from her. I have had this happen to me in the past, and I have refunded money. It is the job of being a seller on ebay
Scott
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| Posted 8/5/05 9:00 AM |
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danielleandscott
My new 71 Super Beetle
Member since 5/05 13476 total posts
Name:
Scott
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Re: Ebay sellers
Posted by baghag
I would add her to your blocked bidder list to avoid hassles in the future.
And after it is said and done, I would do this too
Scott
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| Posted 8/5/05 9:01 AM |
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jozieb0925
Double Trouble!
Member since 5/05 4358 total posts
Name:
Josie
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Re: Ebay sellers
I would just refund her..
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| Posted 8/5/05 9:12 AM |
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Lichi
what what!?
Member since 5/05 4206 total posts
Name:
Lissette
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Re: Ebay sellers
Posted by jozieb0925
I would just refund her..
It sounds like the other products she used were fake, and yours was real.... definitely seems shady to me. But I would refund the money, to not go thru the hassle.
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| Posted 8/5/05 9:18 AM |
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Myrockette
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Member since 5/05 5632 total posts
Name:
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Re: Ebay sellers
yeah, I will go ahead and refund.
question... would you refund the amount she won it for + shipping or no shipping
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| Posted 8/5/05 9:30 AM |
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danielleandscott
My new 71 Super Beetle
Member since 5/05 13476 total posts
Name:
Scott
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Re: Ebay sellers
No shipping....She loses the shipping cost, and she also needs to pay for shipping the item back to you
Scott
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| Posted 8/5/05 9:32 AM |
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baghag
:P
Member since 5/05 10278 total posts
Name:
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Re: Ebay sellers
Posted by danielleandscott
No shipping....She loses the shipping cost, and she also needs to pay for shipping the item back to you
Scott
I agree.
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| Posted 8/5/05 9:37 AM |
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Myrockette
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Member since 5/05 5632 total posts
Name:
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Re: Ebay sellers
Posted by danielleandscott
No shipping....She loses the shipping cost, and she also needs to pay for shipping the item back to you
Scott
thanks Scott. that's what I was thinking
BTW.....don't you sell books on ebay, etc? I have a bunch of hardcover books to get rid of (stephen king, michael creighton...). Is it worth trying to sell them or should I just donate? I have alot of college books too that I'm looking to get rid of.
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| Posted 8/5/05 9:38 AM |
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