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ebay: how long before you report someone as not shipping an item?

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CathyB

Member since 5/05

19403 total posts

Name:

ebay: how long before you report someone as not shipping an item?

Someone had about 20 sets of something I was interested in for the kids rooms. I did buy it now for 2 sets, and paid for them immediately via PayPal on 4/29, and paid for insurance.

On 5/8 I contacted the seller to ask when they were shipped. No response.

Realized on 5/13 they hadn't come and I hadn't gotten a response, sent another message.

I still haven't gotten a response. I don't get it, they have over 15000 feedback with 97% positive rating. I'm not being unreasonable, right? It's not too soon to report it as not sent, is it?

Posted 5/17/06 12:42 PM
 
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CkGm
They get so big, so fast :(

Member since 5/05

13848 total posts

Name:
Christine

Re: ebay: how long before you report someone as not shipping an item?

I would report ASAP- the fact that they haven't gotten back to you is the real problem.

Posted 5/17/06 12:47 PM
 

Christine
2nd verse same as the 1st

Member since 5/05

15287 total posts

Name:

Re: ebay: how long before you report someone as not shipping an item?

They have 30 days to ship but the lack of communication is wrong. I would go through EBay to get their phone number and give a call to see what's going on.

If you don't get a response in a day or two, I would start the Non-performing buyer process and I would tell them this when you call or leave a message.

I think you have up to 30 days to get a refund through paypal. The ebay help windows are pretty good.

Good luck!!!

Posted 5/17/06 12:48 PM
 

jilmadison
Another on the way!

Member since 3/06

1267 total posts

Name:

Re: ebay: how long before you report someone as not shipping an item?

I would contact them once more, and tell them how concerned you are and you have no choice but to report them, then I would wait 24 hours and report them to ebay

Posted 5/17/06 12:50 PM
 

oakslady
LIF Adult

Member since 8/05

969 total posts

Name:

Re: ebay: how long before you report someone as not shipping an item?

i agree get their info from ebay and call - is this a multiple item listing from a store ? i know some sellers dont ship till the listing has ended.

that can be 30 days.

i agree they should be answering your email. but with so many itwems going out i am sure they dont have time to answer everyone

Posted 5/17/06 5:17 PM
 

dandr10199
Grace is growing up too fast!

Member since 10/05

11561 total posts

Name:
Dina

Re: ebay: how long before you report someone as not shipping an item?

Posted by CkGm

I would report ASAP- the fact that they haven't gotten back to you is the real problem.



I agree

Posted 5/17/06 5:18 PM
 
 

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