Are you really happy at work?

for about the last 6 months things at work have gotten out of hand. This morning I yelled at a co worker that if she is coming to ask a work related question or favor I can not help her. I didn't even wait to hear what she had to say....I barked at the poor girl. Which is not like me at all.

I know that the co has made changes to improve one department...but I dont think they really considered the effects it would have on the dept I work in. My whole Dept is talking about finding another job...even those who always seemed so committed to this co.

So the question I am asking is....do you feel like your company has recently changed and maybe not for the best?

Re: Are you really happy at work?

I like my job....
SOme days it is very TRYING but overall...i am very happy

Re: Are you really happy at work?

I honestly got this job because I needed a F/T job with benefits after I graduated college. I didn't think I'd be here 2 1/2 years later. I'm not thrilled with my job but I'm happy with the people I work with... most of the time

Re: Are you really happy at work?

Do I feel my company has changed and not for the best? Absolutly. (sorry this is going to be a bit long)

All they see are numbers and dollar signs. They are not travel agents nor have ever been in the travel industry. They have no clue how long it takes to book a vacation and all the paperwork that follows. They feel take a call, make a note, take next call - all can be done in less then 10 minutes. The most seasoned agent cant even book a simple flight in less then 10 minutes with all the notes they need to make. Documenting the PNR, documenting the person's account, sending a confirmation email, and then sending the record to QC.

I fought very hard to have a second person with me on Saturdays but the powers that be said their are not enough calls to justify having a second person with me. Um hello do you not realize I have the reception phone forwarded to me, logged into CS, groups, cruise, air/car/hotel, quotes and others. When I have 2 agents on the phone and I am doing a quote guess what the person in CS is going to be on hold, the reception phone is going to go into voice mail and then you will have the balls to yell at me about wait times. I have an hour lunch as well as 2 fifteen minute breaks so all the calls ae going to either be on hold for a while or go to voice mail. Well get a second person in to help me and we can elivate a wait time. But powers to be said their is no need to have 2 reps when their are only 10 calls in the day in CS. Um yea their is because the rep is not logging into just CS. They are logging into every catagory to help out.

We had a consultant who oversaw a call center of 200 people. My call center is 20 people. The consultant made it a point to tell us we are doing everything wrong and would treat us like we were the 200 people and I swear the only way he knew our names was by looking at our name plates. He was fired as our consultant because he was never positive. All he did was criticize and not in a good way.

Their have been a lot of changes and I feel management is not looking at the overall function of the call center or moral of the employees but rather the number of calls received in a day and the $$$$$$.

More or less without $$$$ they dont get bigger bonuses or compensation. Only one manager was the best. She cared about everyone and thanked everyone at the end of each day for a job well done. Everytime you left her office she always said "thank you". She was polite, caring and a great mentor. I truely strive as a supervisor to be just like her. Unfortunatly powers that be felt she was too kind and removed her from her position. They now have her as "special projects coordinator" and no one will report to her To me that was the worst thing they could have done. That lady was the best thing in management. She thought not only with her head, but with her heart. She cared. She looked out for you and what was in your best interest for your growth in the company. No matter how wrong you were she would go to bat for you and fight for you. But powers that be took her away. That P!ssed off a lot of employees.

Overall I am happy. I love my co-workers, I love what I do and I have fun. I make my day fun and make it what I want it to be.

Re: Are you really happy at work?

It depends on the day! For the most part though, I love it.

Re: Are you really happy at work?

Im just OK with my job....the money, benefits and people keep me there...the job itself Im not happy with, but unless I finish my Masters, get another degree its the best I will get at this stage...

Re: Are you really happy at work?

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Message edited 6/27/2006 6:28:38 PM.

Re: Are you really happy at work?

I used to love work, now I just tolerate it

I really do adore my boss, he is a great person.. treats me well .. Its the FIRM that I work for that I cannot stand, the poliitics and rules/regulations make it like a prison here

But I do get a nice salary, decent benefits, good vacation time.. and as I said, I dont think I'd really find a nicer boss.. so I stick it out. And luckily the one thing they are really "laid back" about is internet usage SO as long as I have this place to vent, its all good

When I worked for this same boss at our old firm (I moved firms with him) I truly loved getting up and going to work everday, it was interesting and fun and NO DRAMA/BS. I do miss that

Message edited 9/22/2005 2:15:15 PM.

Re: Are you really happy at work?

I don't know if love is the word. I do look very forward to leaving everyday. But have no compliants and I am treated well.

Re: Are you really happy at work?

I am neutral about my job...I know that I dont want to be a social worker in a nursing home forever

Re: Are you really happy at work?

My last job... I would be SICK to my stomach every morning b/c I didn't want to go in.

My new job I LOVE!!!!!Of course being your own boss dosent hurt

Re: Are you really happy at work?

i just tolerate it as felicia said

Re: Are you really happy at work?

I'm a lucky one, I absolutely love my job. Though I have good perspective because I've had some really, really awful ones. Though, that's not to say that my firm isn't changing - recently we've gone through a lot of changes and layoffs. It means I have more work in the end, but I welcome the change. It was about time that they skim some of the useless fat around here...

Re: Are you really happy at work?

I really like my job. Of course it has its ups and downs, and there is a funny cast of characters around sometimes, but overall, I like working here.

Re: Are you really happy at work?

Some days I hate my job and some days I am ok. I work with a group of really nice people so that helps!

Re: Are you really happy at work?

I gotta say, i FINALLY am happy.
My past jobs, I was miserable there...I used to CRY to go to work...
now i am truly happy..i love my boss..we are like best friends!

Re: Are you really happy at work?

Nope...I hate my job...but, only 2 more weeks to go until I'm out on maternity leave.....................................................................FOR GOOD!!!!!!!!!!!!!!!!!!!!

Re: Are you really happy at work?

I really like my job, i don't love it, just like it

Re: Are you really happy at work?

NO!!!! thats why I quit and Im working per diam! where and when I want! I dont know why I didnt do this before!

Re: Are you really happy at work?

I can actually say I found a job that I love. I love getting up every morning and heading off to work. And I love coming home at the end of the day and thinking of all the progress made for the day. It is so rewarding!! I have never been able to say I loved my job...til now!!

Re: Are you really happy at work?

TODAY???


HATE IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!