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june262004
But I love the Snow!
Member since 5/05 15379 total posts
Name:
Kristin
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the best buy saga CONTINUES
So after fighting with them and get 100.00 bucks back. The installers come today they told me that the dishwasher is damaged. I'm like WHAT..... I go in and there are two dents on the side of the door. Whats funny about it is that when they came to deliver the dishwasher i saw them and said what is this and the delivery guy told me it was supposed to be like that. Theres one on each side by the hinges so honestly it looks very natural. We go to the store and they tell me another week to deliver a new one and instal it. I said no I want it done tomorrow. Theres nothing they can do. I ask for district managers name they cant give that out to me IVE never heard that before.
so I call the 1888 # I am givin go through this story she puts me on hold and hangs up on me!! 
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Posted 1/16/06 6:19 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
Holly
Prayers to those who need them
Member since 5/05 6631 total posts
Name:
Holly
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Re: the best buy saga CONTINUES
Kristin,
Do you have a Lowes anywheres near you?
I got a flyer this weekend that says Free Next Day Local Delivery and Free Haul Away
And in the small letters it says: Free next day local deliveryand free haul away on major appliance purchases over $397 via mail-in rebate. Offer valid through 2/19/06. Additional fees may apply for deliveries outside 20 mile local area. Rebate values and additional charges vary, see store for details.
It also has a thing that says Zero payments and interest for 6 months.
There are 6 dishwashers shown, which one is yours?
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| Posted 1/16/06 6:26 PM |
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june262004
But I love the Snow!
Member since 5/05 15379 total posts
Name:
Kristin
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Re: the best buy saga CONTINUES
Holly we went to lowes tonight Im so done with best buy but Lowes didnt have the one we got. 
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| Posted 1/16/06 6:29 PM |
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MrsERod
Praying for Everyone.
Member since 5/05 26170 total posts
Name:
MrsERod™®
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Re: the best buy saga CONTINUES
juney...send a DETAILED and ADAMANT email voiceing your disgust and dissatisfaction of service you've received to these following individuals:
[email protected]
(president and COO)
[email protected]
(CEO)
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| Posted 1/16/06 6:35 PM |
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groovypeg
:)
Member since 5/05 2423 total posts
Name:
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Re: the best buy saga CONTINUES
how about sears? they have a pretty decent selection. we got ours there and had no problems with delivery or installation. good luck!!
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| Posted 1/16/06 6:36 PM |
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MommyofG
just the girls
Member since 5/05 9461 total posts
Name:
Janice
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Re: the best buy saga CONTINUES
OMG what is their problem!!!!!
I will NOT get any appliances from them, no freakin way!. Last year we purchased a dryer and didnt have any problems but it sounds like to me that things have changed!
Good Luck Kristin!
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| Posted 1/16/06 6:51 PM |
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bklyngirl
COULD THIS BE MY YEAR??
Member since 6/05 15758 total posts
Name:
Gail
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Re: the best buy saga CONTINUES
i can't believe what you're going through
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| Posted 1/16/06 6:51 PM |
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04bride
I'm a big sister!!!
Member since 5/05 6707 total posts
Name:
Noel
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Re: the best buy saga CONTINUES
what best buy location are you dealing wiht?
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| Posted 1/16/06 6:53 PM |
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Re: the best buy saga CONTINUES
did you get your money back???
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| Posted 1/16/06 8:36 PM |
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DjPiLL
Member since 5/05 3664 total posts
Name:
Richard
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Re: the best buy saga CONTINUES
two words..... PC Richards
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| Posted 1/16/06 9:56 PM |
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MrsERod
Praying for Everyone.
Member since 5/05 26170 total posts
Name:
MrsERod™®
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Re: the best buy saga CONTINUES
Posted by DjPiLL
two words..... PC Richards
technically, that's 2 initials, and one word. 
 
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| Posted 1/16/06 9:57 PM |
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DjPiLL
Member since 5/05 3664 total posts
Name:
Richard
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Re: the best buy saga CONTINUES
Where is that turkey avatar when I need it.
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| Posted 1/16/06 9:57 PM |
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MrsERod
Praying for Everyone.
Member since 5/05 26170 total posts
Name:
MrsERod™®
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Re: the best buy saga CONTINUES
Posted by DjPiLL
Where is that turkey avatar when I need it.
this one:Image Attachment(s):
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| Posted 1/16/06 9:58 PM |
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DjPiLL
Member since 5/05 3664 total posts
Name:
Richard
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Re: the best buy saga CONTINUES
yes.... thank you. 
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| Posted 1/16/06 10:00 PM |
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HarleyGirlFLA
Come on in
Member since 5/05 9674 total posts
Name:
Mel
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Re: the best buy saga CONTINUES
When a customer is satisfied with the service they tell only 5 people. However when a customer is dissatisfied they tell 11 people.
The number 1 reason a person will not go back to a store and/or company is because of their customer service.
The best thing to do is write a letter to the CEO explaining your disgust. Often at times depending on how you phrase your letter he will take action. Sometimes that person is unable to respond but will have the next person in command answer and address. My company takes complaints very seriously and if our COO receives a nasty letter from a customer he personally responds. (after he investigates to make sure their claim is valid)
It is always best to voice your opinion to the powers that be because customer service is what keeps a company in business.
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| Posted 1/16/06 10:54 PM |
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