| Posted By |
Message |
MommyofG
just the girls
Member since 5/05 9461 total posts
Name:
Janice
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If you are thinking about getting a pool dont go with Island Recreational
I called on wed to have my pool maintenanced for the summer was quoted a price go there today BEFORE the *sale* ends and they wont honor the price! New price starts May 1st - today is April 30th- I have never heard such a thing. I called corporate, spoke to the store manager and got 4 different stories and bottom line was they would rather lose a customer. Im sorry I purchased my pool from there!!! I dont want anyone else to get the run around either.
I am def calling BBB tomorrow too.
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Posted 4/30/06 6:11 PM  |
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Shanti
True love
Member since 6/05 12653 total posts
Name:
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Re: If you are thinking about getting a pool dont go with Island Recreational
Really? It's funny you say that, DH & I were actually thinking of using them because my MIL raves about them all the time. They take care of her pool and she has nothing but positive things to say about them. Maybe you misunderstood them?
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| Posted 4/30/06 6:33 PM |
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Redhead
You Live, You Learn
Member since 5/05 31871 total posts
Name:
Jennifer
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Re: If you are thinking about getting a pool dont go with Island Recreational
My dad has used them quite often....
they have been fabulous to him 
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| Posted 4/30/06 6:34 PM |
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MommyofG
just the girls
Member since 5/05 9461 total posts
Name:
Janice
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Re: If you are thinking about getting a pool dont go with Island Recreational
Posted by DMcK
Really? It's funny you say that, DH & I were actually thinking of using them because my MIL raves about them all the time. They take care of her pool and she has nothing but positive things to say about them. Maybe you misunderstood them?
Nope I just wrote everything to the BBB, I was given 4 different stories regarding when I was suppose to purchase the maintenance package. DH was shocked too with them. Oh well glad you and Red had positive experiences with them but my DH just spoke to our neighbor he too has nothing but complaints about them and gave us the number of the guy he uses for his pool.
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| Posted 4/30/06 7:27 PM |
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Shanti
True love
Member since 6/05 12653 total posts
Name:
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Re: If you are thinking about getting a pool dont go with Island Recreational
Posted by girlygrl33
Posted by DMcK
Really? It's funny you say that, DH & I were actually thinking of using them because my MIL raves about them all the time. They take care of her pool and she has nothing but positive things to say about them. Maybe you misunderstood them?
Nope I just wrote everything to the BBB, I was given 4 different stories regarding when I was suppose to purchase the maintenance package. DH was shocked too with them. Oh well glad you and Red had positive experiences with them but my DH just spoke to our neighbor he too has nothing but complaints about them and gave us the number of the guy he uses for his pool.
Weird. Different strokes for different folks.
Message edited 4/30/2006 7:36:05 PM.
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| Posted 4/30/06 7:34 PM |
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Redhead
You Live, You Learn
Member since 5/05 31871 total posts
Name:
Jennifer
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Re: If you are thinking about getting a pool dont go with Island Recreational
Posted by DMcK
Weird. Different strokes for different folks.
i know right....sooo weird..
Coincidentially...my neighbor uses them as well....I know this cause our families do everything together...
Nothing but raves here
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| Posted 4/30/06 7:41 PM |
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Shanti
True love
Member since 6/05 12653 total posts
Name:
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Re: If you are thinking about getting a pool dont go with Island Recreational
I know... just straight out weird.
Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."
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| Posted 4/30/06 7:43 PM |
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MommyofG
just the girls
Member since 5/05 9461 total posts
Name:
Janice
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Re: If you are thinking about getting a pool dont go with Island Recreational
Posted by DMcK
Posted by girlygrl33
Posted by DMcK
Really? It's funny you say that, DH & I were actually thinking of using them because my MIL raves about them all the time. They take care of her pool and she has nothing but positive things to say about them. Maybe you misunderstood them?
Nope I just wrote everything to the BBB, I was given 4 different stories regarding when I was suppose to purchase the maintenance package. DH was shocked too with them. Oh well glad you and Red had positive experiences with them but my DH just spoke to our neighbor he too has nothing but complaints about them and gave us the number of the guy he uses for his pool.
Weird. Different strokes for different folks.
Weird for whom? I called on wed told to come into the store before may 1 that is when the price will change, I go in today April 30th told nope I have to pay the may 1st price (499.00 by May1st 649.00 starting may 1st)- cause the computer is allready that way and they cant override it- I call customer service they say they can in the store- store says they cant. I have never heard of ANY store doing this
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| Posted 4/30/06 7:43 PM |
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MommyofG
just the girls
Member since 5/05 9461 total posts
Name:
Janice
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Re: If you are thinking about getting a pool dont go with Island Recreational
Posted by DMcK
I know... just straight out weird.
Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."
It was all civil.
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| Posted 4/30/06 7:45 PM |
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Redhead
You Live, You Learn
Member since 5/05 31871 total posts
Name:
Jennifer
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Re: If you are thinking about getting a pool dont go with Island Recreational
Posted by DMcK
I know... just straight out weird.
Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."
yea true...
to each their own..
some just get the bad luck i guess
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| Posted 4/30/06 7:45 PM |
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Shanti
True love
Member since 6/05 12653 total posts
Name:
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Re: If you are thinking about getting a pool dont go with Island Recreational
Posted by Redhead
Posted by DMcK
I know... just straight out weird.
Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."
yea true...
to each their own..
some just get the bad luck i guess
Yes...
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| Posted 4/30/06 7:46 PM |
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Shanti
True love
Member since 6/05 12653 total posts
Name:
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Re: If you are thinking about getting a pool dont go with Island Recreational
Posted by girlygrl33
Posted by DMcK
I know... just straight out weird.
Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."
It was all civil.
That makes it even more surprising....
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| Posted 4/30/06 7:47 PM |
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Redhead
You Live, You Learn
Member since 5/05 31871 total posts
Name:
Jennifer
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Re: If you are thinking about getting a pool dont go with Island Recreational
Posted by DMcK
Posted by girlygrl33
Posted by DMcK
I know... just straight out weird.
Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."
It was all civil.
That makes it even more surprising....
i know...usually those calls usually end up screaming matches...
UGH...sooo glad i have never had to call and complain before
wheeeeeeeeeeeeew
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| Posted 4/30/06 7:49 PM |
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Shanti
True love
Member since 6/05 12653 total posts
Name:
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Re: If you are thinking about getting a pool dont go with Island Recreational
Posted by Redhead
Posted by DMcK
Posted by girlygrl33
Posted by DMcK
I know... just straight out weird.
Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."
It was all civil.
That makes it even more surprising....
i know...usually those calls usually end up screaming matches...
UGH...sooo glad i have never had to call and complain before
wheeeeeeeeeeeeew
Exactly! At least they were nice about it, girlygirl33. We can all take relief in that
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| Posted 4/30/06 7:50 PM |
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MommyofG
just the girls
Member since 5/05 9461 total posts
Name:
Janice
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Re: If you are thinking about getting a pool dont go with Island Recreational
Posted by Redhead
Posted by DMcK
Posted by girlygrl33
Posted by DMcK
I know... just straight out weird.
Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."
It was all civil.
That makes it even more surprising....
i know...usually those calls usually end up screaming matches...
UGH...sooo glad i have never had to call and complain before
wheeeeeeeeeeeeew
nope no screaming, no name calling nothing of the kind. The manager just kept saying he cant override the computer, he couldnt do anything. I used to be in sales I know the game but this guy just wouldnt budge even DH spoke to him and was shocked he couldnt do anything. thats when I called customer service and she said they can and will put in a complaint to the store. the whole thing just sucked but thats ok we will go with someone else, this happened in the Massapequa store.
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| Posted 4/30/06 7:52 PM |
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Redhead
You Live, You Learn
Member since 5/05 31871 total posts
Name:
Jennifer
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Re: If you are thinking about getting a pool dont go with Island Recreational
yes true....
that is a comfort
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| Posted 4/30/06 7:52 PM |
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MommyofG
just the girls
Member since 5/05 9461 total posts
Name:
Janice
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Re: If you are thinking about getting a pool dont go with Island Recreational
Posted by DMcK
Posted by Redhead
Posted by DMcK
Posted by girlygrl33
Posted by DMcK
I know... just straight out weird.
Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."
It was all civil.
That makes it even more surprising....
i know...usually those calls usually end up screaming matches...
UGH...sooo glad i have never had to call and complain before
wheeeeeeeeeeeeew
Exactly! At least they were nice about it, girlygirl33. We can all take relief in that
who said they were nice? just because I said there wasnt any yelling or name calling doesnt mean they were rude and had TERRIBLE customer service skills! there is NO relief in that DMck
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| Posted 4/30/06 7:54 PM |
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Shanti
True love
Member since 6/05 12653 total posts
Name:
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Re: If you are thinking about getting a pool dont go with Island Recreational
Posted by girlygrl33
Posted by DMcK
Posted by Redhead
Posted by DMcK
Posted by girlygrl33
Posted by DMcK
I know... just straight out weird.
Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."
It was all civil.
That makes it even more surprising....
i know...usually those calls usually end up screaming matches...
UGH...sooo glad i have never had to call and complain before
wheeeeeeeeeeeeew
Exactly! At least they were nice about it, girlygirl33. We can all take relief in that
who said they were nice? just because I said there wasnt any yelling or name calling doesnt mean they were rude and had TERRIBLE customer service skills! there is NO relief in that DMck
This makes no sense. You said, "just because I said there wasnt any yelling or name calling doesnt mean they were rude," so I was agreeing with you. I said at least it was civil, not rude.
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| Posted 4/30/06 7:57 PM |
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Redhead
You Live, You Learn
Member since 5/05 31871 total posts
Name:
Jennifer
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Re: If you are thinking about getting a pool dont go with Island Recreational
Posted by DMcK
This makes no sense. You said, "just because I said there wasnt any yelling or name calling doesnt mean they were rude," so I was agreeing with you. I said at least it was civil, not rude.
that is what i thought too...
ok i am confused 
maybe a quick dip in the pool will be relieving...if nothing else
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| Posted 4/30/06 7:58 PM |
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MommyofG
just the girls
Member since 5/05 9461 total posts
Name:
Janice
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Re: If you are thinking about getting a pool dont go with Island Recreational
Posted by DMcK
Posted by girlygrl33
Posted by DMcK
Posted by Redhead
Posted by DMcK
Posted by girlygrl33
Posted by DMcK
I know... just straight out weird.
Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."
It was all civil.
That makes it even more surprising....
i know...usually those calls usually end up screaming matches...
UGH...sooo glad i have never had to call and complain before
wheeeeeeeeeeeeew
Exactly! At least they were nice about it, girlygirl33. We can all take relief in that
who said they were nice? just because I said there wasnt any yelling or name calling doesnt mean they were rude and had TERRIBLE customer service skills! there is NO relief in that DMck
This makes no sense. You said, "just because I said there wasnt any yelling or name calling doesnt mean they were rude," so I was agreeing with you. I said at least it was civil, not rude.
ah got ya. No the store was very rude but it was civil where no one got loud- no cursing stuff like that you normally see but they were rude. the customer service center they were nice trying to help me and couldnt understand what the store was doing.
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| Posted 4/30/06 7:59 PM |
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Shanti
True love
Member since 6/05 12653 total posts
Name:
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Re: If you are thinking about getting a pool dont go with Island Recreational
Posted by girlygrl33
Posted by DMcK
Posted by girlygrl33
Posted by DMcK
Posted by Redhead
Posted by DMcK
Posted by girlygrl33
Posted by DMcK
I know... just straight out weird.
Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."
It was all civil.
That makes it even more surprising....
i know...usually those calls usually end up screaming matches...
UGH...sooo glad i have never had to call and complain before
wheeeeeeeeeeeeew
Exactly! At least they were nice about it, girlygirl33. We can all take relief in that
who said they were nice? just because I said there wasnt any yelling or name calling doesnt mean they were rude and had TERRIBLE customer service skills! there is NO relief in that DMck
This makes no sense. You said, "just because I said there wasnt any yelling or name calling doesnt mean they were rude," so I was agreeing with you. I said at least it was civil, not rude.
ah got ya. No the store was very rude but it was civil where no one got loud- no cursing stuff like that you normally see but they were rude. the customer service center they were nice trying to help me and couldnt understand what the store was doing.
Gotcha. Well, let us focus on the positive ~ you can go and enjoy your pool!
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| Posted 4/30/06 8:04 PM |
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MommyofG
just the girls
Member since 5/05 9461 total posts
Name:
Janice
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Re: If you are thinking about getting a pool dont go with Island Recreational
Posted by DMcK
Posted by girlygrl33
Posted by DMcK
Posted by girlygrl33
Posted by DMcK
Posted by Redhead
Posted by DMcK
Posted by girlygrl33
Posted by DMcK
I know... just straight out weird.
Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."
It was all civil.
That makes it even more surprising....
i know...usually those calls usually end up screaming matches...
UGH...sooo glad i have never had to call and complain before
wheeeeeeeeeeeeew
Exactly! At least they were nice about it, girlygirl33. We can all take relief in that
who said they were nice? just because I said there wasnt any yelling or name calling doesnt mean they were rude and had TERRIBLE customer service skills! there is NO relief in that DMck
This makes no sense. You said, "just because I said there wasnt any yelling or name calling doesnt mean they were rude," so I was agreeing with you. I said at least it was civil, not rude.
ah got ya. No the store was very rude but it was civil where no one got loud- no cursing stuff like that you normally see but they were rude. the customer service center they were nice trying to help me and couldnt understand what the store was doing.
Gotcha. Well, let us focus on the positive ~ you can go and enjoy your pool!
Youre right, thank you. Now I just have to get it opened and cleaned LOL.
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| Posted 4/30/06 8:05 PM |
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Ambersmom
Straight up nasty
Member since 5/05 7740 total posts
Name:
Sharon
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Re: If you are thinking about getting a pool dont go with Island Recreational
Hey Girl..
They do have crap C/S. When we purchased our pool last year, they delivered the wrong liner. It was back and forth for what seemed like weeks with the physical store we bought it from, the Warehouse, Corporate, etc. It was a nightmare. Meanwhile it was holding up the actual install. We finally got it settled but the liner we originally picked out was discontinued and they expected us to pay for the "upgraded" one they delivered (never mind it was the wrong freaking size More time spent on the phone!  We finally had to return to the warehouse the incorrect one and pick up the correct one.
And to think, we had to start it all over when we went to close the thing
They are cheaper than Harrows but then again, you get what you pay for
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| Posted 5/1/06 6:14 PM |
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