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skew
LIF Adult
Member since 5/05 6794 total posts
Name:
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Pottery Barn Gripe ***UPDATED***
i am interested in purchasing a few items (furniture and rugs) from pottery barn. the total for the 5 items is $2,580.22 (excluding tax and shipping) the shipping ALONE is over $650. that is 25% + of the total purchase price.
W T F????
how the H E L L can they charge that amount for shipping? there is a delivery surcharge per item PLUS a 10% charge of the total purchase. i called the 800 # and told the rep that i thought that was beyond INSANE. she actually agreed w/ me and said that there have been A LOT of complaints.
not for nothing but we purchased over 15k worth of furniture from ethan allen and they only charged us $75 for delivery (not to mention they made 3 delivery trips).
***UPDATED***
via phone, i managed to get the updated $4,000 (including tax and delivery) total  down to $2,900 (including tax and delivery for 8 items - furniture and rugs) i had an expired 10% coupon that the accepted PLUS 2 of the items were being offered through an "unadvertised" sale.
ALSO, the store is having a sale on one of the items ($400 off orginal price) and the shipping is only $60.
end result, A LOT of phone calls and sweet talking but total savings = approx $1,100
i also have the option of cashing in my amex reward points for another $200 savings. haven't decided but i think i might hold on to the points.
Message edited 10/17/2005 12:52:26 PM.
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Posted 10/16/05 8:25 PM  |
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Prudential Douglas Elliman Real Estate
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MrsR
My love.
Member since 5/05 6247 total posts
Name:
Jennifer
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Re: Pottery Barn Gripe
I would call the store and see if you get them all delivered at the same time to the same place they might only charge you one fee. (I know that is what most furniture stores do) - I think if you order through the catalog it's different.
Also -check out the outlet at Tangers...I got my coffee table there for half the cost it was in the catalog because of one tiny little scratch on it that you can barely even see.
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| Posted 10/16/05 8:39 PM |
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neenie
Member since 5/05 22351 total posts
Name:
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Re: Pottery Barn Gripe
Thats Ridiculous!!!
i'ev heard alot of complaints re: their shipping charges as well--- even for their Outlet, it almost doesnt pay to buy from their unless you can treck it all home with you, b/c their shipping charge is crazy Expensive!!! (its probably cheaper to rent a uhaul, and get some moving guys off of craigslist to do it for you )
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| Posted 10/16/05 8:40 PM |
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monters
Back in LI!
Member since 5/05 1525 total posts
Name:
Robyn
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Re: Pottery Barn Gripe
WOW, that is crazy!
but I bet it also has to do with the HIGH gas prices
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| Posted 10/16/05 8:59 PM |
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skew
LIF Adult
Member since 5/05 6794 total posts
Name:
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Re: Pottery Barn Gripe
Posted by MrsR
I would call the store and see if you get them all delivered at the same time to the same place they might only charge you one fee. (I know that is what most furniture stores do) - I think if you order through the catalog it's different.
Also -check out the outlet at Tangers...I got my coffee table there for half the cost it was in the catalog because of one tiny little scratch on it that you can barely even see.
the items are sold via catalog and internet only. i asked if the items could be delivered to the store for pick up and she said they don't have the space at the stores. i said that i would understand if there was an upcharge in delivery fees if the customer wanted the items to be delvered to the house as opposed to the store but that isn't even an option. they are basically double charging for delivery w/o offering options to the customer.
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| Posted 10/16/05 10:09 PM |
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cjb88
Little Brother
Member since 5/05 3540 total posts
Name:
C
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Re: Pottery Barn Gripe
if you order the items through the store is it the same price in shipping fees?? i know that with crate and barrel it is actually cheaper shipping wise if you order an item through the store versus through online and catalog... hth!!
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| Posted 10/16/05 10:38 PM |
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skew
LIF Adult
Member since 5/05 6794 total posts
Name:
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Re: Pottery Barn Gripe
Posted by cjb88
if you order the items through the store is it the same price in shipping fees?? i know that with crate and barrel it is actually cheaper shipping wise if you order an item through the store versus through online and catalog... hth!!
jcrew as well. if you order in-store you don't have to pay for shipping. they actually have a phone that customers can use to place catalog orders.
it makes NO SENSE. i'll definetly check w/ the store. i have a feeling that it will be the same price.. i spoke w/ 3 people from customer service and NOT ONE of them mentioned this.
i am just SO p i s s e d.
ETA: called the 800 # again and she said shipping is the same REGARDLESS of how the order is placed (phone, store, internet).
Message edited 10/16/2005 11:07:01 PM.
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| Posted 10/16/05 11:00 PM |
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Redhead
You Live, You Learn
Member since 5/05 31871 total posts
Name:
Jennifer
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Re: Pottery Barn Gripe
 
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| Posted 10/17/05 6:42 AM |
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sasha96
lovin' my 2 little ladies!
Member since 5/05 7401 total posts
Name:
Julianne
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Re: Pottery Barn Gripe
the outlet has some things that are catalog/internet only but you never know what they'll have. you could call and ask them. the shipping stinks!
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| Posted 10/17/05 7:38 AM |
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Ali1
Mommy
Member since 8/05 3116 total posts
Name:
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Re: Pottery Barn Gripe
Also, i have a huge gripe with them. I got three gift certificates for them for my wedding. One day i sat on the computer for an hour picking out items i liked and trying to figure out how to apply the gift certificates. They don't accept gift certificates for online purchases
How can they do that??? Half their stuff is in the catalog and not at the store. Me and DH were so mad.
Message edited 10/17/2005 10:13:24 AM.
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| Posted 10/17/05 10:12 AM |
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lorimarie
AHHHHHHHHHH!!!!!!!!!!!
Member since 5/05 3753 total posts
Name:
Lori
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Re: Pottery Barn Gripe
PB is famous for their high shipping rates. If you notice they will advertise free shipping on certain items but its usually a candle or something LOL.
I think if enough people complain they'll eventually have to do something about it.
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| Posted 10/17/05 10:48 AM |
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skew
LIF Adult
Member since 5/05 6794 total posts
Name:
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Re: Pottery Barn Gripe ***UPDATED**
UPDATE on top
Message edited 10/17/2005 12:19:25 PM.
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| Posted 10/17/05 12:15 PM |
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skew
LIF Adult
Member since 5/05 6794 total posts
Name:
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Re: Pottery Barn Gripe ***UPDATED***
Posted by Ali1
Also, i have a huge gripe with them. I got three gift certificates for them for my wedding. One day i sat on the computer for an hour picking out items i liked and trying to figure out how to apply the gift certificates. They don't accept gift certificates for online purchases
How can they do that??? Half their stuff is in the catalog and not at the store. Me and DH were so mad.
CALL the 800 #.
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| Posted 10/17/05 12:54 PM |
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Ali1
Mommy
Member since 8/05 3116 total posts
Name:
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Re: Pottery Barn Gripe ***UPDATED***
Posted by skew
Posted by Ali1
Also, i have a huge gripe with them. I got three gift certificates for them for my wedding. One day i sat on the computer for an hour picking out items i liked and trying to figure out how to apply the gift certificates. They don't accept gift certificates for online purchases
How can they do that??? Half their stuff is in the catalog and not at the store. Me and DH were so mad.
CALL the 800 #.
I did already. They said that is their policy.
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| Posted 10/17/05 2:09 PM |
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skew
LIF Adult
Member since 5/05 6794 total posts
Name:
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Re: Pottery Barn Gripe ***UPDATED***
Posted by Ali1
Posted by skew
Posted by Ali1
Also, i have a huge gripe with them. I got three gift certificates for them for my wedding. One day i sat on the computer for an hour picking out items i liked and trying to figure out how to apply the gift certificates. They don't accept gift certificates for online purchases
How can they do that??? Half their stuff is in the catalog and not at the store. Me and DH were so mad.
CALL the 800 #.
I did already. They said that is their policy.
don't they accept them for telephone orders?
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| Posted 10/17/05 6:30 PM |
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Ali1
Mommy
Member since 8/05 3116 total posts
Name:
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Re: Pottery Barn Gripe ***UPDATED***
Posted by skew
Posted by Ali1
Posted by skew
Posted by Ali1
Also, i have a huge gripe with them. I got three gift certificates for them for my wedding. One day i sat on the computer for an hour picking out items i liked and trying to figure out how to apply the gift certificates. They don't accept gift certificates for online purchases
How can they do that??? Half their stuff is in the catalog and not at the store. Me and DH were so mad.
CALL the 800 #.
I did already. They said that is their policy.
don't they accept them for telephone orders?
I never thought about that. For some reason i think i read just in store purchase, I am going to check that out and let you know!
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| Posted 10/17/05 9:34 PM |
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Lisa68
LIF Infant
Member since 9/05 171 total posts
Name:
Hanisa
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Re: Pottery Barn Gripe ***UPDATED***
Good job on the sweet talking!!! Glad you were able to reduce some of the costs!
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| Posted 10/17/05 9:42 PM |
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