I'm so happy with the guy who installed my alarm. He did a great job when he put it in. We pay about $15/month for monitoring. Over the weekend, DH broke a censor (while moving furniture).
I called him up, he came over and fixed it NO CHARGE! He said b/c we pay for the monthly monitoring, service calls are included! I know that I could get monitoring for $10 on my own but $15 isn't bad and the difference wouldn't cover the cost for someone to come in if we had a problem! I'm so happy!

If anyone needs a recommendation for an alarm person, FM me :)