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MeeshkaMich
LL=Yum
Member since 2/06 5616 total posts
Name:
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blackberry phone help
For those who have a blackberry or any other phone that has the rolly ball feature. I dont know what happened, but for some reason I can't roll it to the right anymore so it won't scroll across the icons which means I can't access have the apps. Is there something I can do to make this work again. Its going up and down without an issue.
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Posted 9/8/09 11:31 AM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
Blu-ize
Plan B is Now Plan A
Member since 7/05 32475 total posts
Name:
Susan
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Re: blackberry phone help
Does the ball feel broken to you?
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| Posted 9/8/09 11:38 AM |
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MeeshkaMich
LL=Yum
Member since 2/06 5616 total posts
Name:
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Re: blackberry phone help
Posted by Blu-ize
Does the ball feel broken to you?
not at all. I'm still able to scroll up and down so I have no idea why its not letting me go right lol
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| Posted 9/8/09 11:40 AM |
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Blu-ize
Plan B is Now Plan A
Member since 7/05 32475 total posts
Name:
Susan
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Re: blackberry phone help
so it doesn't feel like it's stuck and that's why you can't move it?
If not then I would reboot the berry. Take the battery out and take the sim card out, put it all back in and see what happens.
If that doesn't fix it you may need tech support.
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| Posted 9/8/09 11:46 AM |
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MeeshkaMich
LL=Yum
Member since 2/06 5616 total posts
Name:
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Re: blackberry phone help
Posted by Blu-ize
so it doesn't feel like it's stuck and that's why you can't move it?
If not then I would reboot the berry. Take the battery out and take the sim card out, put it all back in and see what happens.
If that doesn't fix it you may need tech support.
sim card? mine didnt come with a sim card. I tried taking the battery out and rebooting it didnt help 
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| Posted 9/8/09 11:50 AM |
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Cpt2007
A new love!
Member since 1/08 5946 total posts
Name:
Liz
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Re: blackberry phone help
do you have a can of compressed air? if so give it a blast. try moving it.
if not, the ball and the casing (metal piece around the ball) pop out if you use your fingerr nail. pop it out and make sure there is no moisture or gunk in there. then pop the ball/casing back in.
if all that fails, do a hard reset (take the battery out; let sit for abt 5 min; put back in).
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| Posted 9/8/09 11:53 AM |
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KPtoys
I'm getting old
Member since 5/05 8688 total posts
Name:
Karen
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Re: blackberry phone help
There are probably fuzzies or dirt stuck in where the ball is. I took mine apart and cleaned it, it worked so much better but OMG what a PITA it was!
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| Posted 9/8/09 12:00 PM |
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MeeshkaMich
LL=Yum
Member since 2/06 5616 total posts
Name:
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Re: blackberry phone help
Posted by Cpt2007
do you have a can of compressed air? if so give it a blast. try moving it.
if not, the ball and the casing (metal piece around the ball) pop out if you use your fingerr nail. pop it out and make sure there is no moisture or gunk in there. then pop the ball/casing back in.
if all that fails, do a hard reset (take the battery out; let sit for abt 5 min; put back in).
my coworker took a tiny piece of wet tissue and cleaned it out and used the compressed air. its working again although I was worried that water may make it worse lol.
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| Posted 9/8/09 12:10 PM |
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Cpt2007
A new love!
Member since 1/08 5946 total posts
Name:
Liz
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Re: blackberry phone help
Posted by MeeshkaMich
Posted by Cpt2007
do you have a can of compressed air? if so give it a blast. try moving it.
if not, the ball and the casing (metal piece around the ball) pop out if you use your fingerr nail. pop it out and make sure there is no moisture or gunk in there. then pop the ball/casing back in.
if all that fails, do a hard reset (take the battery out; let sit for abt 5 min; put back in).
my coworker took a tiny piece of wet tissue and cleaned it out and used the compressed air. its working again although I was worried that water may make it worse lol.
DEFINITELY be careful with water or any kind of moisture. underneath the track ball and behind the battery are two little white squares. If those squares have any red on them, that means the device has been exposed to moisture, and it automatically voids a warranty. Learned that one the hard way several years ago.
GL! Hope it behaves itself now. 
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| Posted 9/8/09 12:42 PM |
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MeeshkaMich
LL=Yum
Member since 2/06 5616 total posts
Name:
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Re: blackberry phone help
Posted by Cpt2007
Posted by MeeshkaMich
Posted by Cpt2007
do you have a can of compressed air? if so give it a blast. try moving it.
if not, the ball and the casing (metal piece around the ball) pop out if you use your fingerr nail. pop it out and make sure there is no moisture or gunk in there. then pop the ball/casing back in.
if all that fails, do a hard reset (take the battery out; let sit for abt 5 min; put back in).
my coworker took a tiny piece of wet tissue and cleaned it out and used the compressed air. its working again although I was worried that water may make it worse lol.
DEFINITELY be careful with water or any kind of moisture. underneath the track ball and behind the battery are two little white squares. If those squares have any red on them, that means the device has been exposed to moisture, and it automatically voids a warranty. Learned that one the hard way several years ago.
GL! Hope it behaves itself now.
I just looked at the back I saw one white square all white no red. How do I check behind the ball lol?
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| Posted 9/8/09 12:51 PM |
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jerseypanda
Life is good.
Member since 1/07 9164 total posts
Name:
Amanda
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Re: blackberry phone help
Posted by Cpt2007
DEFINITELY be careful with water or any kind of moisture. underneath the track ball and behind the battery are two little white squares. If those squares have any red on them, that means the device has been exposed to moisture, and it automatically voids a warranty. Learned that one the hard way several years ago.
GL! Hope it behaves itself now.
FYI... companies cannot use the litmus paper (little white squares) as the only way to void your warranty. A couple of companies lost class action lawsuits because people sued them over being told their phones got wet because the paper turned red. If you are in a really humid area, the paper can change colors without your phone ever getting wet.
If the paper is red, the company is supposed to look for additional evidence that the phone got wet. If they can't find any they are not SUPPOSED to void your warranty.
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| Posted 9/8/09 1:08 PM |
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