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aliwnec10
mom of 3 boys
Member since 4/06 11426 total posts
Name:
Ali
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broken items from BRU
how is BRU about them?
Our swing is malfunctioning and we've used it barely at all (my ds hates it). The swing is off my registry, but was purchased about 4 months ago.
Do you think BRU will let me exchange it? 
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Posted 8/25/08 9:04 AM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
want2beamom
Love my boys soooo much!!!
Member since 8/06 10164 total posts
Name:
True love doesn't end with happily ever after...
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Re: broken items from BRU
I was just there, and the person in front of me was returning things from her registry. She did not have a receipt. They told her that the items would have had to been purchased no more than 3 months ago. I don't know if they can really check that, but I would tell them that you have had it for less than three months, just to be safe.
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| Posted 8/25/08 9:05 AM |
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CookiePuss
Cake from Outer Space!
Member since 5/05 14021 total posts
Name:
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Re: broken items from BRU
Posted by aliwnec10
how is BRU about them?
Our swing is malfunctioning and we've used it barely at all (my ds hates it). The swing is off my registry, but was purchased about 4 months ago.
Do you think BRU will let me exchange it?
Who makes the swing? I know Fisher Price has excellent customer service. My swing stopped working with this child and I called to ask about it. The rep said that it's 2 years old so it isn't under warranty but she said that as a one time courtesy, they will send a new motor and they did.
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| Posted 8/25/08 9:08 AM |
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aliwnec10
mom of 3 boys
Member since 4/06 11426 total posts
Name:
Ali
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Re: broken items from BRU
Posted by shamrock124
Posted by aliwnec10
how is BRU about them?
Our swing is malfunctioning and we've used it barely at all (my ds hates it). The swing is off my registry, but was purchased about 4 months ago.
Do you think BRU will let me exchange it?
Who makes the swing? I know Fisher Price has excellent customer service. My swing stopped working with this child and I called to ask about it. The rep said that it's 2 years old so it isn't under warranty but she said that as a one time courtesy, they will send a new motor and they did.
It's Graco. Hmmm i guess i will call both BRU and Graco then. 
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| Posted 8/25/08 9:20 AM |
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justthe4ofus
I hate hypocrites!!!!!
Member since 5/05 6905 total posts
Name:
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Re: broken items from BRU
Graco is also very good. I was having a problem with my high chair and they sent me a whole new back and straps. I would try them.
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| Posted 8/25/08 9:36 AM |
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Janice
Sweet Jessie Quinn
Member since 5/05 27567 total posts
Name:
Janice
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Re: broken items from BRU
I have a broken rainforst swing that never worked.
I went to BRU to see what I would have to do...they told me bring it in with the box...I said I don't have the box...they said no deal then.
I have to call FP.
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| Posted 8/25/08 9:43 AM |
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aliwnec10
mom of 3 boys
Member since 4/06 11426 total posts
Name:
Ali
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Re: broken items from BRU
okay so i called BRU and apparently since it was an online order, you only have 30 days.  
I mean really? why would an online order be different than any other purchase?
So she said that i have to call Graco...
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| Posted 8/25/08 9:47 AM |
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sasha96
lovin' my 2 little ladies!
Member since 5/05 7401 total posts
Name:
Julianne
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Re: broken items from BRU
could you add it to your registry again and then mark it purchased, so it looks like it was within 30 days? i don't know if that trick will work or not, but it is worth a try!
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| Posted 8/25/08 9:57 AM |
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MsMBV
:P
Member since 5/05 28602 total posts
Name:
Me
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Re: broken items from BRU
Anytime something was broken after I put it together I had to go through the manufacturer.
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| Posted 8/25/08 10:12 AM |
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aliwnec10
mom of 3 boys
Member since 4/06 11426 total posts
Name:
Ali
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Re: broken items from BRU
I called Graco and they're sending a new motor. So hopefully that works.
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| Posted 8/25/08 10:32 AM |
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