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Can you read this email and tell me what it means??
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Can you read this email and tell me what it means??
this is my email to Kwikset:
We have the Kwikset Chelsea in satin nickel and we have had it just about 2 years and it is defective. When you open the door the center piece doesnt open and it sticks. we have had a carpenter look at it and its defective.I read on your website that it has a lifetime warranty. We replaced all the doors in our house with kwikset knobs and haven't had a problem. Please help rectify this situation.
Thank you,
LeighAnn
This is their response
Dear LeighAnn,
Thank you for contacting us. I am not sure how much a carpenter knows about locks, you knew it was defective when it did not work properly, he just agreed with you. The problem is not the Chelsea is broken the latch that sticks is the problem. Ticket # 0706131018 is for the new latch that may ship in time by the end of this week.
Thank you,
Norman H.
Consumer Support
does this mean they are sending me a new latch?
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Posted 6/13/07 6:25 PM  |
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Phyl
R.I.P. Sweet Mia ♥
Member since 5/06 28918 total posts
Name:
The Mystical Azzhorse! ™
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Re: Can you read this email and tell me what it means??
Sounds like it to me!
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| Posted 6/13/07 6:28 PM |
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luvsbob4603
To a healthy 2013
Member since 5/05 21840 total posts
Name:
To a brand new year to a healthier me
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Re: Can you read this email and tell me what it means??
Yes it sounds like a latch to me.
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| Posted 6/13/07 6:31 PM |
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