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marianne13
LIF Adolescent
Member since 6/10 887 total posts
Name:
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Coach products repair
The strap on my Coach bag is frayed. I just got it this Christmas and it was bought at Macy's. Does anyone know if any Coach store will repair items free of charge? The website says to send in your product along with a check for $20..I'm trying to avoid doing that.
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Posted 6/19/14 10:21 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
LSP2005
Bunny kisses are so cute!
Member since 5/05 19458 total posts
Name:
L
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Re: Coach products repair
They changed their policy a while ago. Maybe you will get a sympathetic sales associate, but in my experience it costs $20.edit go to a coach Store not macys.
Message edited 6/20/2014 7:42:14 AM.
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| Posted 6/20/14 7:29 AM |
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jessnbrian
Only God knows His plan for us
Member since 4/13 7238 total posts
Name:
Jessica
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Coach products repair
And it completely depends on how old the purse is. They used to do this for LIFE but now it is "lifetime of the purse" which ranges between 1-2 years. Outside of that they might just give you a 20% off coupon for your next purchase.
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| Posted 6/20/14 8:42 AM |
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NewlyMrs
Laugh-Live-Love LIFE!
Member since 10/06 14432 total posts
Name:
Jennifer
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Re: Coach products repair
Posted by LSP2005
They changed their policy a while ago. Maybe you will get a sympathetic sales associate, but in my experience it costs $20.edit go to a coach Store not macys.
Yep, this. If they can't repair or replace it, they'll give you what it value is.
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| Posted 6/20/14 8:43 AM |
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momtimes2
LIF Infant
Member since 4/14 333 total posts
Name:
stephanie
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Coach products repair
I bought a coach purse about 3 years ago and the binding on the handles broke and it was frayed in spots. I brought it into the coach outlet store. the manager looked at it and said that should not have happened and waived the $20 fee. She said they will repair it or send me a credit - This was 2 weeks ago so I should get something in the mail in the next few weeks
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| Posted 6/20/14 9:10 AM |
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