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MABLE03
I <3 SATC
Member since 6/06 4563 total posts
Name:
Fabulous
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Ebay sellers - I have a question
Someone purchased an item that I had up for buy it now. He paid, and then for some reason left me postive feedback before even getting the item( this all happened tonight before the item could be shipped tomorrow)
A few hours later he emailed me saying he misread the auction and thought he was getting the item with lots of extras that are NOT included ( the listing was VERY clear) and now he wants his money back.
What can I do? Will ebay back me up that I did nothing wrong and he can't get his money back? I already have the item ready to be shipped tomorrow.
Message edited 11/26/2006 11:23:54 PM.
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Posted 11/26/06 11:21 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
Tany
Becoming a different woman
Member since 5/05 24460 total posts
Name:
Tania
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Re: Ebay sellers - I have a question
don't give the money back, once you bid you are entering into a contract.
Ebay will try to mediate but ultimately is your decision.
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| Posted 11/26/06 11:30 PM |
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Christine
2nd verse same as the 1st
Member since 5/05 15287 total posts
Name:
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Re: Ebay sellers - I have a question
Since your auction was clear, the buyer is responsible for taking the item - all bids are binding. He has no recourse since he misread the description and already left feed back.
I think there is a way to cancel his bid and offer him a refund (less any fees you incurred) then make a 2nd chance offer to the next person but I am not sure how that works. This page may help...
Ebay
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| Posted 11/26/06 11:31 PM |
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MABLE03
I <3 SATC
Member since 6/06 4563 total posts
Name:
Fabulous
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Re: Ebay sellers - I have a question
Thanks. I think I would be more understanding if it was a mistake on an auction but this person used the buy it now feature and it had over a day still left to go. He has emailed me 5 times in the last hour 
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| Posted 11/26/06 11:36 PM |
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Re: Ebay sellers - I have a question
The buyer is responsible. However, my parents are big e-bay sellers and they often decide to pick their battles and not fight with people who ask things like this. It's entirely up to you, I think.
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| Posted 11/26/06 11:41 PM |
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MABLE03
I <3 SATC
Member since 6/06 4563 total posts
Name:
Fabulous
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Re: Ebay sellers - I have a question
TY everyone.
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| Posted 11/27/06 11:44 AM |
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kerrycec03
Mom of 2 beautiful boys!!
Member since 6/06 13519 total posts
Name:
Kerry
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Re: Ebay sellers - I have a question
I would credit his account but charge him the listing fee (ie 70cents) because you may have lost other buyers since he used the buy it now feature. If he is unsatistified with that, then contact ebay. I too choose my battles carefully.
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| Posted 11/27/06 1:31 PM |
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MrsPJB2007
MBA at your service!
Member since 7/06 12020 total posts
Name:
MJ
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Re: Ebay sellers - I have a question
Posted by kerrycec03
I would credit his account but charge him the listing fee (ie 70cents) because you may have lost other buyers since he used the buy it now feature. If he is unsatistified with that, then contact ebay. I too choose my battles carefully.
that's what i'd do too. i've sold some stuff on there, and it's definitely a "choose your battles" kind of thing.
i would have ebay investigate him though--is he new? scam artists can be high tech these days, and he could have funded your account, and then you refund him, and later find out that the account was stolen information or bogus or something like that!
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| Posted 11/27/06 1:38 PM |
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MABLE03
I <3 SATC
Member since 6/06 4563 total posts
Name:
Fabulous
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Re: Ebay sellers - I have a question
Posted by MrsPJB2007
Posted by kerrycec03
I would credit his account but charge him the listing fee (ie 70cents) because you may have lost other buyers since he used the buy it now feature. If he is unsatistified with that, then contact ebay. I too choose my battles carefully.
that's what i'd do too. i've sold some stuff on there, and it's definitely a "choose your battles" kind of thing.
i would have ebay investigate him though--is he new? scam artists can be high tech these days, and he could have funded your account, and then you refund him, and later find out that the account was stolen information or bogus or something like that!
I hadn't even thought of that. He has 12 feedback all positive
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| Posted 11/27/06 1:44 PM |
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danielleandscott
My new 71 Super Beetle
Member since 5/05 13476 total posts
Name:
Scott
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Re: Ebay sellers - I have a question
I would just give him a refund minus the listing fee. Be nice....customer service is a big part of ebay. I have had this happen before with some of my products....I have given refunds each time. Make sure you tell the person that you are refunding the money minus the ebay listing fee.
Then block him from bidding on any of your auctions.
Thats what I do
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| Posted 11/27/06 1:47 PM |
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