Got my Christmas cards from Winkflash

And I am not too happy with the quality. The picture came out great but there were streaks on several of the cards on the bottom and the paper was so thin. I compared it to other photo cards on my fridge and you definately could feel a difference. Should I send them back?

Re: Got my Christmas cards from Winkflash

Christine, I don't think you are the first person to post about poor quality from Winkflash. I'm surprised because they did a good job on my birthday invites.

I would call their customer service and see if they can reprint for free.

Re: Got my Christmas cards from Winkflash

Yes, email them....get customer service and complain!

Its your holiday cards and you wont be sending those out.


ETA: I also have ordered from Winkflash and never had a prob with quality.

Message edited 11/29/2007 4:14:13 PM.

Re: Got my Christmas cards from Winkflash

Thanks- I have been hearing complaints. I think I will call. I love the card itself(Thanks Barb!) but the quality stinks.

Re: Got my Christmas cards from Winkflash

Instead of spending money to send back, couldnt you just call them and tell them your not satisfied with the quality, maybe they will redo

Re: Got my Christmas cards from Winkflash

crap! now I'm worried, I just ordered mine from Winkflash a few days ago

Re: Got my Christmas cards from Winkflash

I have been e-mailing Winkflash about my cards. There is a color distortion on the solid color part of the card. They wanted me to send the entire order back for them to review and then determine if it was their fault. Then they would issue an refund or reprint depending on what I want. At this point I am anxious to send out the cards now. DH thinks that most people will not see it although it drives me crazy.

I am going sent them several cards to show them the problem. Since I am sending my cards out I am not looking for a refund but I do want them to look into why this happened so that we can correct it going forward.

Next time I am going to try to get them done earlier so that if I do need them reprinted there will be time.

Re: Got my Christmas cards from Winkflash

I used Winkflash for my Holiday cards and they came out great.. For the .23 cents per card, I thought the quality was appropriate...

I sent them out already and I have gotten rave reviews about them...

I would call customer service-- they should send you an entire new bunch..

Re: Got my Christmas cards from Winkflash

I'm so suprised, Stefanie used Winkflash for my Christmas cards, and all of them came out great. I would send them back if your not happy, hopefully they can fix them for you!

Re: Got my Christmas cards from Winkflash

I got my response already and they want me to mail them back and they will reprint. First of all, I don't want to pay for MORE shipping on an item that is clearly not acceptable and secondly, I need to send these out soon, I don't want to wait. I thought they might offer to reprint them but to ship them back, not worth it.

I will be sending them since although they are not great, they will do. The ones will streaks I will give to my co-workers since most of them just toss them later. I will not using them in the future. I am back to using Costco since their quality is much better.

Re: Got my Christmas cards from Winkflash

I am sorry you have to deal with this!

I just got my order today and I don't see any problems.