How do i write a letter to the higher up at People Magazine??

Im MAD!! Went online to pay for subscription, used payapl (im very familiar with paypal) and it asked me to create a billing agreement with People, i did and hit continue thinking to would take me to the secure paypal page to deirect which account i wanted payment to come from...NOPE...as soon as i hit continue it saud "thank you your payment is being processed". i knew it was going to come out of the wrong account, it never gave me the option to decide! I called and immediately cancelled it, it still charged me the $39.42 and got a $35 overdraft and my CC payment was kicked back because of account was in the negative so i got a $35 late fee. People reimbursed me the $35 overdraft and told me to fax the statements from both bank showing the overdrawn account and the CC was kicked back with a late fee...i paid $5 to have all that faxed...3 reps told me i would get a refund...called today and they are like...we don't refund CC even though they are the reason the payment didn't get made!! I don't think that should be on me when they payment would have been made if the account was in the positive. I want to write the higher ups about this whole situation but i cam't find an address to write to them....

anyone know where i can find the address to write to?? Am i in the wrong here?

Thanks! Sorry for the vent!

Re: How do i write a letter to the higher up at People Magazine??

Im not sure how to get you to the higher ups, but you should call back and ask to speak with a manager. People is owned by Time Inc. Maybe contact someone there.

Re: How do i write a letter to the higher up at People Magazine??

Re: How do i write a letter to the higher up at People Magazine??

If you look in the masthead of a copy of People there is contact info. I don't have last week's copy but when I get this week's I'll post it here for you.

Re: How do i write a letter to the higher up at People Magazine??

ha! figure out his/her name... and the structure of their email addresses...


is it [email protected]..... [email protected] ... etc...


thats what i do.. ive notorious for emailing CEOs of companies.. HA!

Re: How do i write a letter to the higher up at People Magazine??

You should be able to do a google search to find out that information. Try also the magazine's web site too - there might be a link to the publisher's information.

Re: How do i write a letter to the higher up at People Magazine??

To write a letter to the editor (which will probably be opened by someone else and routed to Customer Service)

Larry Hackett, Editor
People
Time & Life Building, Rockefeller Center
New York, NY 10020-1393

People is one of the magazines in Time Warner's TimeInc. Division. To reach their president it's

Wayne Powers
President, Time Inc. Media Group
Time & Life Building, Rockefeller Center
New York, NY 10020-1393

or

Ann S. Moore
Chairman and Chief Executive Officer, Time Inc.
Time & Life Building, Rockefeller Center
New York, NY 10020-1393