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HarleyGirlFLA
Come on in
Member since 5/05 9674 total posts
Name:
Mel
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I've come to realized - I am definately the worst Customer Serv. Rep
Some days I just shouldnt be allowed anywhere near a phone.
These have been my lovely and oh so helpful comments to customers today
Call:
Man: what about my refund
Me: What about it?
Call:
After her arguing with me about her needing another person's password to their account. And demanding I give it to her. My response:
Dont care if you were the President of the US. For security purposes I am not at liberty to provide you with another person's account information. That person will need to call us.
Call:
Woman: I need to you call so and so in Jamaica. She can't call you.
Me: Sorry we can't make outbound calls. However we are here until 10pm est so have her contact when it's convenient for her.
Call:
Man: I can't have that order sent. I need it stopped
Me: sorry it's already on the UPS truck.
Man: How is that possible?
Me: Our warehouse employees come in very early to print out the invoices and pack up your products so they are out in timely fashon. This order was handed to the UPS driver at 10am this morning. It is now 1pm. What would you like for me to do, send smoke signals to UPS to turn around and give back your package because you forgot to call us on Friday.
Who the hell fed me B!tchyness cereal this morning 
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Posted 4/28/08 1:53 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
MsMBV
:P
Member since 5/05 28602 total posts
Name:
Me
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
omg the first and the last are classic. 
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| Posted 4/28/08 1:54 PM |
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MrsPJB2007
MBA at your service!
Member since 7/06 12020 total posts
Name:
MJ
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
Smoke signals!! AAHAHAHAHA!
love it!
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| Posted 4/28/08 1:59 PM |
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
Love the last one!!!! 
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| Posted 4/28/08 2:02 PM |
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HarleyGirlFLA
Come on in
Member since 5/05 9674 total posts
Name:
Mel
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
I am soooooooooooooo glad our calls arent recorded for training purposes
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| Posted 4/28/08 2:08 PM |
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imas98
Love my Furbaby
Member since 10/07 1140 total posts
Name:
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
I LOVE IT !
especially since I worked as a customer service rep for a year and just got fed up and quit one day because i couldn't take it anymore.
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| Posted 4/28/08 2:21 PM |
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DRMom
Two in Blue
Member since 5/05 20223 total posts
Name:
Melissa
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
While i do think it was funny I would definitely get pizzed if I was on the receiving end and probably ask to speak to your manager
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| Posted 4/28/08 2:43 PM |
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Domino
Always My Miracle
Member since 9/05 9923 total posts
Name:
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
I used to be one of the people listening "for training purposes" and I have heard far worse!!!
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| Posted 4/28/08 2:46 PM |
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MarathonKnitter
HAPPY
Member since 2/07 17374 total posts
Name:
EMBRACING CHANGE
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
Posted by HarleyGirlFLA
I am soooooooooooooo glad our calls arent recorded for training purposes
this is the ONLY reason i don't say the things you do
i wish i had the balls to talk to my customers like that
LOVE THE SMOKE SIGNALS!!!!
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| Posted 4/28/08 2:46 PM |
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HarleyGirlFLA
Come on in
Member since 5/05 9674 total posts
Name:
Mel
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
Very rarely do they ask to speak to a supervisor or manager. They know how to push our buttons and do it all the time. Sometimes you just can't hold back on them. 
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| Posted 4/28/08 2:50 PM |
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MrsRbk
<3 <3 <3 <3
Member since 1/06 19197 total posts
Name:
Michelle
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
Posted by melijane
While i do think it was funny I would definitely get pizzed if I was on the receiving end and probably ask to speak to your manager
Me too. While I understand customers can be irritating, IMO there is no need for the scarcasim.
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| Posted 4/28/08 2:52 PM |
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J9-13
We're gonna be big sisters!
Member since 6/06 14887 total posts
Name:
J9
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
Posted by HarleyGirlFLA
I am soooooooooooooo glad our calls arent recorded for training purposes
I used to work in customer service and I LOVED to say that we couldn't make outgoing calls!! 
My calls WERE recorded for training purposes though
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| Posted 4/28/08 2:52 PM |
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HarleyGirlFLA
Come on in
Member since 5/05 9674 total posts
Name:
Mel
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
Posted by Domino
I used to be one of the people listening "for training purposes" and I have heard far worse!!!
my co-worker told someone you were a man 3 minutes ago now you're pretending to be a woman. Did you have a special surgery in the last 3 minutes? 
Another person she told ok lady we know it's you so stop pretending to be all these other people. Do you suffer from a personality disorder.
Everyone should spend a day here and you'll come out with some crazy liners too 
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| Posted 4/28/08 2:55 PM |
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HarleyGirlFLA
Come on in
Member since 5/05 9674 total posts
Name:
Mel
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
Posted by MrsRbk
Posted by melijane
While i do think it was funny I would definitely get pizzed if I was on the receiving end and probably ask to speak to your manager
Me too. While I understand customers can be irritating, IMO there is no need for the scarcasim.
Spend a day in our shoes and you'll come out with a lot more then sarcasim
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| Posted 4/28/08 2:56 PM |
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J9-13
We're gonna be big sisters!
Member since 6/06 14887 total posts
Name:
J9
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
Posted by HarleyGirlFLA
Posted by MrsRbk
Posted by melijane
While i do think it was funny I would definitely get pizzed if I was on the receiving end and probably ask to speak to your manager
Me too. While I understand customers can be irritating, IMO there is no need for the scarcasim.
Spend a day in our shoes and you'll come out with a lot more then sarcasim
My favorite part of the job was when my manager told us we were allowed to hang up on the person if they were rude or cursed at us.
I was not ever rude to anyone who called my line, ever! I worked in HR for the employee benefits department for Prudential Securities before it was bought out. These people would be big shot money makers who would tell me that they paid my salary all because they didn't meet the deadlines for open emrollment. And they ALL blamed their wives.
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| Posted 4/28/08 3:04 PM |
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headoverheels
s'il vous plaît
Member since 6/07 42079 total posts
Name:
LB
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
i really shouldn't be encouraging your "bad behavior" but OMG you are too much
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| Posted 4/28/08 3:05 PM |
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Domino
Always My Miracle
Member since 9/05 9923 total posts
Name:
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
This was one of my favorites:
Rep: Your payment is due on Friday
Customer: Today is friday
Rep: No today is Wednesday
Customer: It is Friday the 13th, I KNOW what day it is
Rep: Our systems are automated so they have to be right. Obviously your calendar is defective and I'd return it to the store if I were you.
BTW: It was Friday the 13th
(I wrote her up  )
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| Posted 4/28/08 3:06 PM |
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J9-13
We're gonna be big sisters!
Member since 6/06 14887 total posts
Name:
J9
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
Posted by Domino
This was one of my favorites:
Rep: Your payment is due on Friday
Customer: Today is friday
Rep: No today is Wednesday
Customer: It is Friday the 13th, I KNOW what day it is
Rep: Our systems are automated so they have to be right. Obviously your calendar is defective and I'd return it to the store if I were you.
BTW: It was Friday the 13th
(I wrote her up )
yeah, that one was pretty bad
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| Posted 4/28/08 3:08 PM |
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HarleyGirlFLA
Come on in
Member since 5/05 9674 total posts
Name:
Mel
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
Posted by Domino
This was one of my favorites:
Rep: Your payment is due on Friday
Customer: Today is friday
Rep: No today is Wednesday
Customer: It is Friday the 13th, I KNOW what day it is
Rep: Our systems are automated so they have to be right. Obviously your calendar is defective and I'd return it to the store if I were you.
BTW: It was Friday the 13th
(I wrote her up )
OMG I just spit water all over my keyboard.
I did have one person who swore that April had 31 days. I had to sing that song to myself of 30 days have September, April, June and November even though I had a calendar right in front of me
Message edited 4/28/2008 3:11:35 PM.
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| Posted 4/28/08 3:10 PM |
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Domino
Always My Miracle
Member since 9/05 9923 total posts
Name:
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
But of course april has 31 days...its right here on my defective calendar
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| Posted 4/28/08 3:12 PM |
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MrsRbk
<3 <3 <3 <3
Member since 1/06 19197 total posts
Name:
Michelle
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
Posted by HarleyGirlFLA
Posted by MrsRbk
Posted by melijane
While i do think it was funny I would definitely get pizzed if I was on the receiving end and probably ask to speak to your manager
Me too. While I understand customers can be irritating, IMO there is no need for the scarcasim.
Spend a day in our shoes and you'll come out with a lot more then sarcasim
I did work CS for a very long time, so I completely get it.
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| Posted 4/28/08 3:23 PM |
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MarathonKnitter
HAPPY
Member since 2/07 17374 total posts
Name:
EMBRACING CHANGE
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
i printed out your OP and showed it to all the girls in the dept.
they're still laughing
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| Posted 4/28/08 3:55 PM |
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itkocak
Member since 7/07 7639 total posts
Name:
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
Message edited 11/18/2011 5:08:12 PM.
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| Posted 4/28/08 4:04 PM |
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HarleyGirlFLA
Come on in
Member since 5/05 9674 total posts
Name:
Mel
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
I would love to write a book of all the customer service questions we get asked but no one would ever believe them 
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| Posted 4/28/08 4:06 PM |
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HarleyGirlFLA
Come on in
Member since 5/05 9674 total posts
Name:
Mel
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Re: I've come to realized - I am definately the worst Customer Serv. Rep
Posted by imthekevinofcindyandkevin
Not in CS but part of my job is to answer logistics questions and this is from the last company I worked for.
CS Rep ~ Customer wants us to send this UPS Ground.
Me ~ Where's it going?
CS Rep ~ Hawaii
Me ~ Can't go ground to Hawaii, has to go air.
CS Rep ~ Why? Can't they drive to Hawaii???
Me ~ Yeah they just finished that bridge they were building.
CS Rep ~ Really? So I'll tell them it can go ground then!
I can relate to those type of questions. We have customers in Hawaii and they are always asking us why we cant send something ground. One person said but it has to go on a plane at some time so why can't it just go on a plane ground
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| Posted 4/28/08 4:08 PM |
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