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TheDivineMrsM
2 girls 4 me!
Member since 8/08 7878 total posts
Name:
Mama mama mama....
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Stiuation with my brand-new floors... and a ? about contracts
DH and I had our family room totally renovated this past summer (Aug 08). We took out a wall, changed out the floors, painted, put up crown moldings... the works.
Fas-forward two or three months. We started to see GAPS in between our floorboards!! So we called our contractor, and he filed a claim with the company that makes our floors. They come in, inspect, and ultimately tell us that the floors were installed incorrectly.
Do we call the contractor? What do we say? Can I hold him responsible for the cost of purchasing and installing new flooring? (We have a 1-year warrantee on all work he completes in our contract). Help!
Message edited 3/2/2009 1:37:18 PM.
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Posted 3/2/09 1:31 PM  |
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CaMacho
Sisters :)
Member since 7/06 15112 total posts
Name:
Jess
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Re: Stiuation with my brand-new floors... and a ? about contracts
YES call the contractor, esp if you have a warranty! You should have it in writing from the company that they were installed incorrectly and are able to show that to the contractor. Hopefully they work with you!
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| Posted 3/2/09 1:53 PM |
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MegZee
My bunny
Member since 5/06 8777 total posts
Name:
Meaghan
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Re: Stiuation with my brand-new floors... and a ? about contracts
did they leave the wood in your house for a few days before installation?
It sounds like, since you installed in the summer, that the wood contracted during the cooler months and thats why the gaps occured Definitely an installation issue!!
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| Posted 3/2/09 1:57 PM |
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LightUpOurLife
Totally in love
Member since 8/06 12785 total posts
Name:
Bonnie-Jean
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Re: Stiuation with my brand-new floors... and a ? about contracts
Posted by Meaghan729
did they leave the wood in your house for a few days before installation?
It sounds like, since you installed in the summer, that the wood contracted during the cooler months and thats why the gaps occured Definitely an installation issue!!
That's what I was thinking too.
I've seen floors with actual rolling hills in them because of moisture problems.
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| Posted 3/2/09 1:58 PM |
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LemonHead
Sour Girl
Member since 3/08 5271 total posts
Name:
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Re: Stiuation with my brand-new floors... and a ? about contracts
Posted by Meaghan729
It sounds like, since you installed in the summer, that the wood contracted during the cooler months and thats why the gaps occured Definitely an installation issue!!
Sounds right to me. Definitely call your contractor- that's why they're insured.
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| Posted 3/2/09 2:08 PM |
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TheDivineMrsM
2 girls 4 me!
Member since 8/08 7878 total posts
Name:
Mama mama mama....
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Re: Stiuation with my brand-new floors... and a ? about contracts
I got the company to email me a copy of the report. What shoud we demand that he do? I know the contractor is going to offer to fix the existing floors. Should I insist on new materials?
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| Posted 3/2/09 2:20 PM |
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Tabitha
Member since 2/07 2029 total posts
Name:
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Re: Stiuation with my brand-new floors... and a ? about contracts
call him asap. have him do whatever necessary to perfect your floors. if that means bringing in new wood, so be it.
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| Posted 3/2/09 2:30 PM |
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MommaG
Yay Spring!
Member since 5/05 5133 total posts
Name:
Gloria
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Re: Stiuation with my brand-new floors... and a ? about contracts
How big are the gaps? Most hardwood installers will tell you that small gaps are normal in winter when the wood contracts and they will disappear in the warmer weather when it expands. Don't know how true this is.
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| Posted 3/2/09 2:37 PM |
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TheDivineMrsM
2 girls 4 me!
Member since 8/08 7878 total posts
Name:
Mama mama mama....
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Re: Stiuation with my brand-new floors... and a ? about contracts
Posted by MommaG
How big are the gaps? Most hardwood installers will tell you that small gaps are normal in winter when the wood contracts and they will disappear in the warmer weather when it expands. Don't know how true this is.
These are huge (1/4 inch in some places) gaps. I've heard that smaller gaps disappear, but this size is way beyond normal...
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| Posted 3/2/09 2:52 PM |
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OrganicMama
So in love with my little man!
Member since 6/08 5172 total posts
Name:
Mama
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Re: Stiuation with my brand-new floors... and a ? about contracts
The wood should've been left in the room for AT LEAST 4 days to acclimate (I think the boxes are supposed to be opened during that time too). This way the wood can shrink or expand (depending on moisture in the room) before it's installed so you don't end up with this problem. A 1/4" gap is definitely not normal.
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| Posted 3/2/09 3:58 PM |
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OrganicMama
So in love with my little man!
Member since 6/08 5172 total posts
Name:
Mama
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Re: Stiuation with my brand-new floors... and a ? about contracts
.....erased cause computer went wacky and replied twice!
Message edited 3/2/2009 4:01:04 PM.
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| Posted 3/2/09 3:59 PM |
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Suezboss
LIF Infant
Member since 5/05 370 total posts
Name:
Still SueZboss
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Re: Stiuation with my brand-new floors... and a ? about contracts
Definitely an installation issue. Call the contractor back, and tell him that the people they told you to call came and said that it was an installation issue... so he shouldn't be able to argue b/c the COMPANY already said it was the contractors issue, not there's... GOOD LUCK
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| Posted 3/2/09 7:36 PM |
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MommaG
Yay Spring!
Member since 5/05 5133 total posts
Name:
Gloria
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Re: Stiuation with my brand-new floors... and a ? about contracts
Posted by TheDivineMrsM
Posted by MommaG
How big are the gaps? Most hardwood installers will tell you that small gaps are normal in winter when the wood contracts and they will disappear in the warmer weather when it expands. Don't know how true this is.
These are huge (1/4 inch in some places) gaps. I've heard that smaller gaps disappear, but this size is way beyond normal...
A 1/4" gap is definitely too big. Contact the installer to see if you can work things out.
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| Posted 3/2/09 7:38 PM |
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