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the best buy saga CONTINUES

Posted By Message

june262004
But I love the Snow!

Member since 5/05

15379 total posts

Name:
Kristin

the best buy saga CONTINUES

So after fighting with them and get 100.00 bucks back. The installers come today they told me that the dishwasher is damaged. I'm like WHAT..... I go in and there are two dents on the side of the door. Whats funny about it is that when they came to deliver the dishwasher i saw them and said what is this and the delivery guy told me it was supposed to be like that. Theres one on each side by the hinges so honestly it looks very natural. We go to the store and they tell me another week to deliver a new one and instal it. I said no I want it done tomorrow. Theres nothing they can do. I ask for district managers name they cant give that out to me IVE never heard that before.

so I call the 1888 # I am givin go through this story she puts me on hold and hangs up on me!! Chat Icon Chat Icon Chat Icon

Posted 1/16/06 6:19 PM
 
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Holly
Prayers to those who need them

Member since 5/05

6631 total posts

Name:
Holly

Re: the best buy saga CONTINUES

Kristin,

Do you have a Lowes anywheres near you?

I got a flyer this weekend that says Free Next Day Local Delivery and Free Haul Away

And in the small letters it says: Free next day local deliveryand free haul away on major appliance purchases over $397 via mail-in rebate. Offer valid through 2/19/06. Additional fees may apply for deliveries outside 20 mile local area. Rebate values and additional charges vary, see store for details.

It also has a thing that says Zero payments and interest for 6 months.

There are 6 dishwashers shown, which one is yours?

Posted 1/16/06 6:26 PM
 

june262004
But I love the Snow!

Member since 5/05

15379 total posts

Name:
Kristin

Re: the best buy saga CONTINUES

Holly we went to lowes tonight Im so done with best buy but Lowes didnt have the one we got. Chat Icon

Posted 1/16/06 6:29 PM
 

MrsERod
Praying for Everyone.

Member since 5/05

26170 total posts

Name:
MrsERod™®

Re: the best buy saga CONTINUES

juney...send a DETAILED and ADAMANT email voiceing your disgust and dissatisfaction of service you've received to these following individuals:

[email protected]
(president and COO)

[email protected]
(CEO)

Posted 1/16/06 6:35 PM
 

groovypeg
:)

Member since 5/05

2423 total posts

Name:

Re: the best buy saga CONTINUES

how about sears? they have a pretty decent selection. we got ours there and had no problems with delivery or installation. good luck!!

Posted 1/16/06 6:36 PM
 

MommyofG
just the girls

Member since 5/05

9461 total posts

Name:
Janice

Re: the best buy saga CONTINUES

OMGChat Icon Chat Icon Chat Icon what is their problem!!!!!

I will NOT get any appliances from them, no freakin way!. Last year we purchased a dryer and didnt have any problems but it sounds like to me that things have changed!

Good Luck Kristin!

Posted 1/16/06 6:51 PM
 

bklyngirl
COULD THIS BE MY YEAR??

Member since 6/05

15758 total posts

Name:
Gail

Re: the best buy saga CONTINUES

i can't believe what you're going through

Posted 1/16/06 6:51 PM
 

04bride
I'm a big sister!!!

Member since 5/05

6707 total posts

Name:
Noel

Re: the best buy saga CONTINUES

what best buy location are you dealing wiht?

Posted 1/16/06 6:53 PM
 

MamaNDaddyof3
:)

Member since 5/05

7267 total posts

Name:
Mommy

Re: the best buy saga CONTINUES

did you get your money back???

Posted 1/16/06 8:36 PM
 

DjPiLL

Member since 5/05

3664 total posts

Name:
Richard

Re: the best buy saga CONTINUES

two words..... PC Richards

Posted 1/16/06 9:56 PM
 

MrsERod
Praying for Everyone.

Member since 5/05

26170 total posts

Name:
MrsERod™®

Re: the best buy saga CONTINUES

Posted by DjPiLL

two words..... PC Richards



technically, that's 2 initials, and one word. Chat Icon

Chat Icon Chat Icon

Posted 1/16/06 9:57 PM
 

DjPiLL

Member since 5/05

3664 total posts

Name:
Richard

Re: the best buy saga CONTINUES

Posted by MrsERod

Posted by DjPiLL

two words..... PC Richards



technically, that's 2 initials, and one word. Chat Icon

Chat Icon Chat Icon





Where is that turkey avatar when I need it. Chat Icon

Posted 1/16/06 9:57 PM
 

MrsERod
Praying for Everyone.

Member since 5/05

26170 total posts

Name:
MrsERod™®

Re: the best buy saga CONTINUES

Posted by DjPiLL

Posted by MrsERod

Posted by DjPiLL

two words..... PC Richards



technically, that's 2 initials, and one word. Chat Icon

Chat Icon Chat Icon





Where is that turkey avatar when I need it. Chat Icon




this one:

Image Attachment(s):
Posted 1/16/06 9:58 PM
 

DjPiLL

Member since 5/05

3664 total posts

Name:
Richard

Re: the best buy saga CONTINUES

yes.... thank you. Chat Icon

Posted 1/16/06 10:00 PM
 

HarleyGirlFLA
Come on in

Member since 5/05

9674 total posts

Name:
Mel

Re: the best buy saga CONTINUES

When a customer is satisfied with the service they tell only 5 people. However when a customer is dissatisfied they tell 11 people.

The number 1 reason a person will not go back to a store and/or company is because of their customer service.

The best thing to do is write a letter to the CEO explaining your disgust. Often at times depending on how you phrase your letter he will take action. Sometimes that person is unable to respond but will have the next person in command answer and address. My company takes complaints very seriously and if our COO receives a nasty letter from a customer he personally responds. (after he investigates to make sure their claim is valid)

It is always best to voice your opinion to the powers that be because customer service is what keeps a company in business.

Posted 1/16/06 10:54 PM
 
 

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