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The importance of the hold button at work
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HarleyGirlFLA
Come on in
Member since 5/05 9674 total posts
Name:
Mel
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The importance of the hold button at work
Lady calls today that she and her friend booked an air ticket. Her friend wants to either change the ticket or cancel. I told the lady to have her friend call because we will need to confirm this with her and their are penalties we need to talk with her. Lady says well what can you do for her, why cant you tell me. I am traveling on that ticket. I explained to her the liability and the fact we need to speak to the person who is actually making the change.
She gets mad at me and tells me she doesnt like my attitude and wants to talk to my supervisor.
So I said please hold.
then said uh fine then and then "accidently" hung up on her.
My boss rocks!!! I told her what happened. mind you she sits right next to me. The woman called my boss and ripped my boss apart. My boss did the sorry, will talk to her blah blah blah.
well we have to document every call. My boss documented the call basically having nothing to do with the complaint. She documented how she discussed corporate status and advisd the woman to send a request.
The talk I had was "melissa please remember if you are going to be annoyed at a customer - hit the hold button"
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Posted 7/27/06 9:04 PM  |
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Crismicka
How did I get so lucky
Member since 5/05 3725 total posts
Name:
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Re: The importance of the hold button at work
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| Posted 7/27/06 9:06 PM |
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luvsbob4603
To a healthy 2013
Member since 5/05 21840 total posts
Name:
To a brand new year to a healthier me
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Re: The importance of the hold button at work
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| Posted 7/27/06 9:28 PM |
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Christine
2nd verse same as the 1st
Member since 5/05 15287 total posts
Name:
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Re: The importance of the hold button at work
That is very cool of your boss!!  
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| Posted 7/27/06 9:39 PM |
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Phyl
R.I.P. Sweet Mia ♥
Member since 5/06 28918 total posts
Name:
The Mystical Azzhorse! ™
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Re: The importance of the hold button at work
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| Posted 7/27/06 10:53 PM |
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nrthshgrl
It goes fast. Pay attention.
Member since 7/05 57538 total posts
Name:
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Re: The importance of the hold button at work
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| Posted 7/27/06 10:54 PM |
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