They've moved my cheese again...job responsibilites/position/goals

I am not sure how to really take this. I was the customer service supervisor. Well their is no more customer service. Everyone will be a travel consultant and a few will be senior travel consultants and another few will be "specialists" I will be a specialist.

I will be a sandals specialist, disney specialist, groups and cruise specialist.

I get out of the meeting at 3:30 and at 3:31 I was given my first 3 cruises.

Their will still be some projects I will be responsible for as I was the owner of those projects and it's only fair I be the one to close those projects.

I am excited about the new challenge, just unhappy the way they told me. They had me in a meeting with about 3 other people from my dept and 3 from the booking department. We were told as a whole, no more CS. No warning to me, no hey Melissa this is the direction we're going and it will be announced later today, no nothing. Just at the meeting with everyone else "no more customer service"

I could really use some inspiration and hugs because I was just not prepared for this annoucement and the new direction the company is going. I thought it was working fine the way it was we just needed more staff. But I guess management had different visions

Re: They've moved my cheese again...job responsibilites/position/goals

Re: They've moved my cheese again...job responsibilites/position/goals

I'm sorry Melissa.

Re: They've moved my cheese again...job responsibilites/position/goals

Thanks everyone.

It's change and it's new. But the good thing is I'll be very well versed in Sandals, Disney, and Cruises. I am excited to be a "specialist" and really looking forward to the upcoming things, but the change is something I have to get used to and I dont like change. If it's not broke dont fix it.

But Let the training begin. Now if I could only convince management to send me to those places for free

edited for spelling

Message edited 4/11/2006 8:12:02 PM.

Re: They've moved my cheese again...job responsibilites/position/goals

I was just going to ask you if you're happy about your new position but you just answered that for me. It'll take a little time for you to get used to the change but it looks like you're going to do great! And, I agree with you, the way they told you stinks..as the supervisor, i think you should have known ahead of time.

Good luck and stay positive!

Re: They've moved my cheese again...job responsibilites/position/goals

Thanks Wendy

Re: They've moved my cheese again...job responsibilites/position/goals

Re: They've moved my cheese again...job responsibilites/position/goals

Upsetting the applecart isn't fun. Let's hope with this change, you get the sweetest apples.