Toys R Us return policy

Did anyone else hear that you can no longer return (even for store credit) anything from TRU without a receipt? They will do nothing for you, no exchange (even for the same item) or even a credit for the last lowest sale price. You are now stuck with what you have (or were given as a gift) if you don't have a receipt. Apparently they had a lot of problems with fraud, etc., so they changed their policy.

Re: Toys R Us return policy

Yes..it stinks!

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Re: Toys R Us return policy

I sent them an email when I heard about this & here is their response:

Thank you for your inquiry regarding our return policy. We will gladly accept returns within 90 days of the purchase date on most items sold at any "R" Us store in the U.S or Puerto Rico. Simply return it within 90 days of purchase,with your receipt and original packaging.

The refund will be given in the form of a Merchandise Credit for the
lowest promotional price within the last 30 days. Items must be returned
unused and with the original packaging. Please note that "R" Us stores
reserve the right to refuse a refund.

We will accept returns within 45 days of the purchase date on the
following products: Video games / accessories / systems, computer software, VHS, DVD, music, electronics, radio control,trading cards and
collectibles. The original receipt is required for a refund or exchange and the item must be returned in it?s unopened, factory sealed package. If the item has been opened, it can only be exchanged for an identical item.

You can also find more information about our return policy on our
corporate website at www.toysrusinc.com.


Then, after further questioning about items w/o a reciept, they replied:

Thank you for your inquiry regarding our return policy. You may do as you see fit with items you own be they purchased by you at our store or given to your as a gift. If you would like to return those items, you would need a receipt (either purchase or gift) in order to return them to our store. Our new return policy was implemented to reduce return fraud and allow us to keep our prices competitive. We do
apologize for any inconvenience. Thank you once again for your interest. We look forward to serving you in the future!

Sincerely,

Toys "R" Us Guest Relations Team

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Re: Toys R Us return policy

besides that...if people are buying off the registry and dont give you a receipt...they should know in the computers how much the person spent...no? Kind of like a wedding registry.

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Re: Toys R Us return policy

wow, this will dramatically change my registering decision.

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Re: Toys R Us return policy

UPDATE: I just called BRU and they DO NOT have the same policy as TRU....if you have a return without a receipt, you get a store credit for the lowest selling price in the last 30 days.....

Re: Toys R Us return policy

Great - thanks for the updated info!

Re: Toys R Us return policy