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Lillykat
going along for the ride...
Member since 5/05 16253 total posts
Name:
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I hate cablevision! (vent)
Sorry for the vent- but I woke up this morning and had NO internet and NO phone but my tv works perfectly. I have the triple play package.
I called them and they have NO idea what is wrong with it. The guy barely spoke english and suggested I PULL the cord out of the wall where the splitter was to try to reconnect my modem there but in doing so I won't be able to use the TV in that room
So I had to get ready for work and DH gets on the phone since they say they HAVE to come and fix it. Well they tell him well we can come today or tomorrow from 10am-8pm. Umm yeah some of us work - do you have say a smaller window - Nope um DH asked what does this person do with a window like that when they have to work and they told him it wasn't their problem take a vacation day or sick day or don't get it fixed
So after some going back and forth (and DH was very polite just upset never rude) they finally gave him 2-5 on Friday after telling him they only had 10-5. So I will have no internet or phone until Friday
Message edited 8/23/2006 9:03:09 AM.
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Posted 8/23/06 9:01 AM |
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Long Island Weddings
Long Island's Largest Bridal Resource |
SweetestOfPeas
J'taime Paris!
Member since 3/06 32345 total posts
Name:
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Re: I hate cablevision! (vent)
that stinks!
and that's the #1 reason why I wont get their VoIP phone. they're not known for being reliable
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Posted 8/23/06 9:06 AM |
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Michi
My Love
Member since 5/05 31600 total posts
Name: M
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Re: I hate cablevision! (vent)
I have learned that those triple play packages are not always the best. Mine was always getting screwed up (phone/internet portion) and i had time warner... i would call and speak to a manager
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Posted 8/23/06 9:06 AM |
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Lillykat
going along for the ride...
Member since 5/05 16253 total posts
Name:
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Re: I hate cablevision! (vent)
See we have had this since 12/04 and never had a problem with it ever! So I was shocked to suddenly wake up and have no phone or internet! Especially since they monitor me here so I can only sneak on occasionally.
I will be in LIF withdrawal
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Posted 8/23/06 9:13 AM |
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Re: I hate cablevision! (vent)
We have had so many problems with them too!
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Posted 8/23/06 9:14 AM |
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june262004
But I love the Snow!
Member since 5/05 15379 total posts
Name: Kristin
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Re: I hate cablevision! (vent)
I never have problems with my Phone.
And Cablevision pays my mortgage so I can't hate them
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Posted 8/23/06 9:17 AM |
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Blu-ize
Plan B is Now Plan A
Member since 7/05 32475 total posts
Name: Susan
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Re: I hate cablevision! (vent)
I've had that happen. I shut everything down, unplug the modem, the router and wait about a minute or two. I then reconnect everything and boot up the computer. Most of the time this works. Have you tried this yet?
That's the only problem I've had and it happens every once in a while, but otherwise I've had very few problems.
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Posted 8/23/06 9:21 AM |
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Lillykat
going along for the ride...
Member since 5/05 16253 total posts
Name:
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Re: I hate cablevision! (vent)
Yup I tried unplugging it for a few minutes, tried taking out the cable for a few minutes even resetting the modem - I have had my phone go out for a few minutes but doing the above always works - never had problems iwth the internet before - The guy on the phone had me do everything I had done before call them again and it still didn't work. They tell me that they were checking something out and that everything seems to be okay so it has to be the cable and where it splits
They tell me that the tv's run at a much lower frequency than the phones and the internet so that once it splits the signal is too weak - strange explanation for something that just suddenly happened - but okay - so the cable is attached to my wall -
Hey if they pay your mortgage do you think you can work some magic and get them to come sooner in a window we can do - since 10am -8pm is just no logical for what 99% of the population under the retirement age
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Posted 8/23/06 11:25 AM |
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evnme
My little lamb
Member since 8/05 12633 total posts
Name: aka momma2b
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Re: I hate cablevision! (vent)
christine, we had the same problem. it turned out an animal had chewed through the cable on top of the poll outside.
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Posted 8/23/06 1:22 PM |
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Lillykat
going along for the ride...
Member since 5/05 16253 total posts
Name:
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Re: I hate cablevision! (vent)
Well they left a message on my machine that there was an outage after all after telling us there wasn't and that they fixed it so they cancelled our appt and if we get home and it doesn't work to call and make another appt. It better work when we get home
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Posted 8/23/06 1:25 PM |
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evnme
My little lamb
Member since 8/05 12633 total posts
Name: aka momma2b
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Re: I hate cablevision! (vent)
yeah, it sux... i hope it works when u get home!
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Posted 8/23/06 1:26 PM |
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