which way produces results for you?

Sometimes when I am in a stressful situation with businesses and need to correct situations I am overly nice hoping to produce positive outcomes which has not worked for me but yet sometimes when I scream my head off I also waste time because it is ineffective. How do you get the results you want? Is it just a case by case situation or do you follow one way of getting what you want? I try to be assertive but still it doesnt seem to work. any ideas?

Re: which way produces results for you?

I agree - sometimes it just doens't work.

It seems like whatever I try to do - doing the opposite would have been the answer!