Background:we are flying to Grand Cayman on Cayman Airways in February. I found out by checking my itinerary today that they changed our flights... sound ok, well it's not. Here is the letter I wrote to Customer Service at CA's. What do you think I should expect in return from them??? Cause I DO expect compensation!! Would you expect them to pay for a place for you to stay and an extention on our car? Am I being unreasonable cause Cayman isn't cheap!

Ms. M.,

On March 31, 2007 I purchased, over the telephone, round trip, direct flight tickets from JFK to GCM on 2/14/08-2/23/08 for my family. My mother also purchased 4 tickets for herself and 3 others for the same period of time. The confirmation codes for our flights are:XXXXXXXX

Approximately a month ago I received a phone call regarding a time change for our return flight. The time initally was a 4:30pm departure and it had been changed to 5:30pm departure.

I received another phone call yesterday afternoon regarding our return flight. The agent told me that there had been a schedule change for our flight. She sounded confused then put me on hold. She did not tell me what the real problem was however when she returned to the phone she told me to disregard the phone call. That the flight was no longer in the system but they were going to put it back and not to worry about anything.

Today, July 28th, I go online and check my itinerary for our flight out to make sure that we still have a return flight from Grand Cayman on the 23rd. Our departure was perfect, like it always had been. Our return on the other hand was not. We were scheduled to return on the 23rd at 5:30, direct flight from GCM to JFK. The status on that flight had gone from "Confirmed" to "Unconfirmed" and below that flight information was another flight (which I never booked or inquired about) from GCM to Miami leaving at 6pm with its status "confirmed". So without my knoweldge we were removed from our original direct flight on the 23rd and placed on a flight to Miami with no way of knowing how we are to get back to JFK.

I call Cayman Airways to see what the real problem is. According to the agent I spoke with we were bumped off the direct flight on the 23rd. Something about a computer glitch and people booking on the internet being able to take our seats. The agent then offered to find a connection flight from Miami to NY. Traveling with 3 small children that will not work for us. Then she offered to book us on a direct flight on the 24th which I accepted. Now while it is nice to stay in Cayman for an extra day, there is the fact that we had reservations for a condos and cars through the 23rd. Now we have to pay for an extra day for both of these.

I would like to know why we were removed from our original flight and what kind of compensation we can expect to receive for our inconvenience.

Thank you for your prompt attention to this matter,