To call my dentsit or not? - update!

DH took DS to a new dental practice & while they didn't have him pay a co-pay (said there was no copay), they charged him $50 & said it was the balance of what the ins co will not pay. He paid it & thought that they probably know this from other patients who have our ins policy.

Well, 4 weeks later, I referred my friend there to take her DS (this friend's husbnd works in the same company as my DH & they have the same plan as us) She was not charged a thing! She even asked them because I warned her thta she may have to pay $50. She hasn't received a bill in the mail yet -she said she'd let me know if she did.

Would you call the office? I wouldn't want them to send her a bill because I complained. I am annoyed because now it seems like they made this fee up.

Update* I called them last night. They made a mistake & will send me a check back. The billing person was very nice & apologetic- mistakes happen- glad I called.

Message edited 5/31/2013 7:02:03 AM.

Re: To call my dentsit or not?

Are you sure you both have the same insurance? Before you call to complain, you should have your EOB in hand.

ETA: I noticed the kids' dentist charged us too much when I got the EOB, so I called them and the refunded the overpayment.

Message edited 5/30/2013 2:09:43 PM.

Re: To call my dentsit or not?

Re: To call my dentsit or not?

$50 sounds like a deductible. If your child went and had a filling or any procedure other then a cleaning, the deductible will apply. If your friend went and took her son and he only had a cleaning there usually is not a deductible for that.
However, I would def call them and ask what did the $50 go towards.
GL

Re: To call my dentsit or not?

We don't have any deductables with our plan- I think I will just call & get the story from them.

To call my dentsit or not?

Our dental plan covers like 1200 max in year... but outside cleaning and exam they charge for flouride and $50 deductible before c ertain copays.