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adeline27
LIF Adult
Member since 5/06 3121 total posts
Name:
Angela
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Toshiba smart tv & Netflix use
We purchased a new Tv that was on clearance, it was a great deal for a 50 inch smart tv. We were excited to finally use Netflix to watch shows we have never have time for. We got to to watch a couple of weeks until a Netflix message that after calling Netflix explains that our Netflix version is out of date. It's a sdk4.0.3 and should be (I was told) DSL 4.0.6 or higher.
I was told to call Toshiba for the update and was told they don't have one yet  I was told to register the tv in which I didn't have the receipt to do this than asked are they not updating my tv because it's not registered? She said no but said she was going to try "something else" if it was registered.
I'm annoyed I don't know everything about this technical world we live in. We just signed up $8 a month for Netflix should I cancel now ? Is Toshiba a ****** smart tv brand? What do I do? Did you have to do this with your smart tv?Right now I'm trying to find my PC Richards receipt to call them back.
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Posted 4/10/15 7:19 AM  |
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3girls1dog
LIF Adult
Member since 10/09 929 total posts
Name:
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Re: Toshiba smart tv & Netflix use
My tv is not letting me go to netflix either just got it about a month ago its a Samsung. Haven't looked into the issue yet but i can access my Netflix through the internet.
I love all the new technology but hate all the update and compatibility stuff!!!
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| Posted 4/10/15 7:28 AM |
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Bebalina
<3
Member since 6/05 2922 total posts
Name:
N
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Re: Toshiba smart tv & Netflix use
I just bought my son a Samsung smart TV for his room and I'm having issues too, haven't figured it out either. But I will search some you tube videos for how to's ..I know there is step by step directions there on this sort of stuff.
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| Posted 4/10/15 10:07 AM |
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alli3131
Peanut is here!!!!!!
Member since 5/09 18388 total posts
Name:
Allison
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Toshiba smart tv & Netflix use
I had issues with mine until I realized my baby monitor was interfering with the wireless Internet connection.
It might be something like that.
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| Posted 4/10/15 10:22 AM |
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AngnShaun
Sisters
Member since 1/10 21015 total posts
Name:
Ang
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Toshiba smart tv & Netflix use
I have a roku and i havent been able to get on netflix in months. The account is still active because i can get on the ipad or other devices.
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| Posted 4/10/15 10:25 AM |
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BabyBoy
is Skylar Elizabeth
Member since 5/05 4189 total posts
Name:
Tom
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Toshiba smart tv & Netflix use
Not the "correct" answer but buy a chromecast (30 bucks) or amazon stick (40 bucks) as these devices are more common to get all updates.
My issue with the TV's, they are traditional slower to get to and same problem as you, don't get the updates quick.
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| Posted 4/10/15 10:34 AM |
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JDubs
different, not less
Member since 7/09 13160 total posts
Name:
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Re: Toshiba smart tv & Netflix use
I have a a Toshiba smart TV but have had no issues with Netflix... As a pp mentioned, you could just buy an amazon fire tv stick.
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| Posted 4/10/15 11:38 AM |
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MrsS1231
LIF Toddler
Member since 1/15 495 total posts
Name:
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Toshiba smart tv & Netflix use
If you know the card and ballpark amount and time you purchased the TV, PC Richards keeps copies of their receipts. Call the store and see if they can help you. They were able to email me a copy of my receipt.
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| Posted 4/10/15 2:15 PM |
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adeline27
LIF Adult
Member since 5/06 3121 total posts
Name:
Angela
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Re: Toshiba smart tv & Netflix use
Thank you I was able to get a copy in email and we resolved the issue by performing a factory reset of the tv and re entering our networ info. I was very close to buying a roku or chromecast but the Netflix rep told me to hold off on that he truly believed it was a reset matter and not even a version issue which the first Netflix rep said 
I'm just glad it works now, we love it!
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| Posted 4/16/15 6:37 PM |
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