| Posted By |
Message |
hmm
Sweet
Member since 1/14 7993 total posts
Name:
|
In a fight till the death with DELL8* update
I hate DELLLL. Worst company next to cable!!!
I feel like contacting the BBB, Bc I dont know what else to do.
UGH!!!!!!!
just needed to say it
***added. other than the BBB where else con I lodge a compliant *****
for the BBB its asks if this is a US or Canada based company. Not sure how to answer, it is both US and INDIA.
I am dealing with an A hole from India at corporate.
***** edit** I placed a complainet with the BBB and now DELL keeps trying to contact me. They sent me a package, with replacement parts. I still need to open but the email said for a notebook, I DONT OWN A NOTE BOOK DELL!!! A- hole from corporate
Message edited 10/8/2016 7:22:50 PM.
|
Posted 9/28/16 7:52 PM  |
| |
|
Long Island Weddings
Long Island's Largest Bridal Resource |
beachgirl
LIF Adult
Member since 7/05 7967 total posts
Name:
sara
|
Re: In a fight till the death with DELL!!!!! a-holes
Honestly I moved to Apple 8 years ago because I would not and could not deal with Dell. I have never looked back. Let me guess you are speaking to a call center in India?
|
| Posted 9/28/16 7:59 PM |
| |
|
MrsMick
Baby #2 debuts in March 2016!
Member since 9/09 1977 total posts
Name:
Michele
|
In a fight till the death with DELL!!!!! a-holes
What happened? I dealt with them in the past and kept trying until I got someone that could help and rectify the situation.
|
| Posted 9/28/16 8:08 PM |
| |
|
hmm
Sweet
Member since 1/14 7993 total posts
Name:
|
In a fight till the death with DELL!!!!! a-holes
Head quarters is only in India.
|
| Posted 9/28/16 8:17 PM |
| |
|
hmm
Sweet
Member since 1/14 7993 total posts
Name:
|
Re: In a fight till the death with DELL!!!!! a-holes
Posted by MrsMick
What happened? I dealt with them in the past and kept trying until I got someone that could help and rectify the situation.
They never call when they say they will or when I say is a good time. They are suppose to replace my cord, new they're insisting I never told them. i told them on the phone and in emails.
The are suppose to send me a disk to wipe out my operating system, nothing yet.
ITs a war, Im in a battle and Im pissed.
|
| Posted 9/28/16 9:07 PM |
| |
|
MrsMick
Baby #2 debuts in March 2016!
Member since 9/09 1977 total posts
Name:
Michele
|
Re: In a fight till the death with DELL!!!!! a-holes
Posted by hmm
Posted by MrsMick
What happened? I dealt with them in the past and kept trying until I got someone that could help and rectify the situation.
They never call when they say they will or when I say is a good time. They are suppose to replace my cord, new they're insisting I never told them. i told them on the phone and in emails.
The are suppose to send me a disk to wipe out my operating system, nothing yet.
ITs a war, Im in a battle and Im pissed.
Sorry, that sucks so bad. Try this form- it should help. http://www.dell.com/support/incidents/us/en/04/CareForms/ProvideInfo/CareUnresolved
|
| Posted 9/28/16 11:00 PM |
| |
|
GoldenRod
10 years on LIF!
Member since 11/06 26792 total posts
Name:
Shawn
|
Re: In a fight till the death with DELL!!!!! a-holes
It's a shame. Many years ago, Dell became famous and the go-to brand BECAUSE of their customer service. When it was based in Texas, they had amazing phone support. I used to actually enjoy calling them for help....
I guess it was cheaper to ship it overseas.... 
|
| Posted 9/29/16 7:24 AM |
| |
|
alli3131
Peanut is here!!!!!!
Member since 5/09 18388 total posts
Name:
Allison
|
In a fight till the death with DELL!!!!! a-holes
Dell computers are disposable IMO. They are not computers that are going to last.
|
| Posted 9/29/16 8:10 AM |
| |
|
SusiBee
. . . . .
Member since 3/09 8268 total posts
Name:
S
|
Re: In a fight till the death with DELL!!!!! a-holes
That is why we went with HP when the Dell was on its way out.
It wasn't worth the aggravation to get it fixed.
|
| Posted 9/29/16 8:26 AM |
| |
|
ali120206
2 Boys
Member since 7/06 17792 total posts
Name:
|
Re: In a fight till the death with DELL!!!!! a-holes
Posted by GoldenRod
It's a shame. Many years ago, Dell became famous and the go-to brand BECAUSE of their customer service. When it was based in Texas, they had amazing phone support. I used to actually enjoy calling them for help....
I guess it was cheaper to ship it overseas....
I broke my computer trying to fix it while on the phone with their overseas support.
The next time, I got someone in Texas and they went through the log and were shocked at what the customer service rep overseas had me work on. She sent a tech immediately.
We no longer have a Dell.
|
| Posted 9/29/16 1:51 PM |
| |
|
MrsMick
Baby #2 debuts in March 2016!
Member since 9/09 1977 total posts
Name:
Michele
|
Re: In a fight till the death with DELL!!!!! a-holes
Posted by alli3131
Dell computers are disposable IMO. They are not computers that are going to last.
Agreed. They last like 3years. I stopped buying after my 2nd one.
|
| Posted 9/29/16 2:18 PM |
| |
|
NervousNell
Just another chapter in life..
Member since 11/09 54921 total posts
Name:
..being a mommy and being a wife!
|
Re: In a fight till the death with DELL!!!!! a-holes
Posted by GoldenRod
It's a shame. Many years ago, Dell became famous and the go-to brand BECAUSE of their customer service. When it was based in Texas, they had amazing phone support. I used to actually enjoy calling them for help....
I guess it was cheaper to ship it overseas....
I was talking to someone who works at a company similar to mine and they were saying how their company wants to outsource some of their helpdesk jobs to India and that they pay helpdesk techs $9 an hour in India.
It's terrible
Message edited 9/29/2016 2:25:54 PM.
|
| Posted 9/29/16 2:25 PM |
| |
|
hotelcalie
LIF Adult
Member since 12/05 1392 total posts
Name:
|
In a fight till the death with DELL!!!!! a-holes
Yup outsourcing is happening everywhere! I hate it!
|
| Posted 9/29/16 4:38 PM |
| |
|
hmm
Sweet
Member since 1/14 7993 total posts
Name:
|
Re: In a fight till the death with DELL!!!!! a-holes
Posted by NervousNell
Posted by GoldenRod
It's a shame. Many years ago, Dell became famous and the go-to brand BECAUSE of their customer service. When it was based in Texas, they had amazing phone support. I used to actually enjoy calling them for help....
I guess it was cheaper to ship it overseas....
I was talking to someone who works at a company similar to mine and they were saying how their company wants to outsource some of their helpdesk jobs to India and that they pay helpdesk techs $9 an hour in India.
It's terrible
its terrible they get paid $9 or outsourcing?
|
| Posted 9/29/16 8:03 PM |
| |
|
hmm
Sweet
Member since 1/14 7993 total posts
Name:
|
In a fight till the death with DELL!!!!! a-holes
I really wish I had someone to advocate for me the way I do all day for others!!! I cant, I think they're waiting for my warrenty to be up next month so they dont have to do a thing
|
| Posted 9/29/16 8:05 PM |
| |
|
NervousNell
Just another chapter in life..
Member since 11/09 54921 total posts
Name:
..being a mommy and being a wife!
|
Re: In a fight till the death with DELL!!!!! a-holes
Posted by hmm
Posted by NervousNell
Posted by GoldenRod
It's a shame. Many years ago, Dell became famous and the go-to brand BECAUSE of their customer service. When it was based in Texas, they had amazing phone support. I used to actually enjoy calling them for help....
I guess it was cheaper to ship it overseas....
I was talking to someone who works at a company similar to mine and they were saying how their company wants to outsource some of their helpdesk jobs to India and that they pay helpdesk techs $9 an hour in India.
It's terrible
its terrible they get paid $9 or outsourcing?
They pay help desk techs $9 an hour In India. In NY we pay ablut $25-$30 an hour for that same slillset. It's disturbing
|
| Posted 9/29/16 10:20 PM |
| |
|
hmm
Sweet
Member since 1/14 7993 total posts
Name:
|
In a fight till the death with DELL!!!!! a-holes another ???
bumping, ? addwd
|
| Posted 10/3/16 6:10 PM |
| |
|
Nikoula
LIF Infant
Member since 11/07 55 total posts
Name:
|
Re: In a fight till the death with DELL8* have another ???
I had an issue with them back in April trying to buy a laptop and they pissed me off so bad that I mailed a letter to their VP of customer service. She had someone from the Advanced Resolution Group call me back. This is their number: (800) 624-9897, ext 72-83898. This guy Raj was actually trying to be helpful, but I had already cancelled my order by then. I kept his info just in case.
Edited to answer your BBB question: it's a US company, based in Texas. From what I found, India reports into Texas.
Message edited 10/3/2016 10:35:53 PM.
|
| Posted 10/3/16 10:22 PM |
| |
|
apb17
My guys
Member since 5/06 2173 total posts
Name:
Alli
|
Re: In a fight till the death with DELL8* have another ???
Dell is the worst! They literally destroyed my new computer after I allowed them to enter it and fix something. I spend well over 100+ hours on the phone with them and it got me no where. Then real kicker....it appeared that whoever was working on my computer was able to hack it and accessed my bank accounts and withdraw money. They were able to transfer money to an account in another country. I had to prove to the bank it wasn't me because it was actually done through my online banking. It was a complete nightmare.
|
| Posted 10/4/16 8:55 AM |
| |
|
hmm
Sweet
Member since 1/14 7993 total posts
Name:
|
Re: In a fight till the death with DELL8* have another ???
Posted by Nikoula
I had an issue with them back in April trying to buy a laptop and they pissed me off so bad that I mailed a letter to their VP of customer service. She had someone from the Advanced Resolution Group call me back. This is their number: (800) 624-9897, ext 72-83898. This guy Raj was actually trying to be helpful, but I had already cancelled my order by then. I kept his info just in case.
Edited to answer your BBB question: it's a US company, based in Texas. From what I found, India reports into Texas.
Thanks, I filed last night with BBB,
Im dealing with A-hole in India which is head quarters. I refuse to even open his emails at this point.
|
| Posted 10/4/16 11:05 AM |
| |
|
hmm
Sweet
Member since 1/14 7993 total posts
Name:
|
Re: In a fight till the death with DELL8* have another ???
Posted by apb17
Dell is the worst! They literally destroyed my new computer after I allowed them to enter it and fix something. I spend well over 100+ hours on the phone with them and it got me no where. Then real kicker....it appeared that whoever was working on my computer was able to hack it and accessed my bank accounts and withdraw money. They were able to transfer money to an account in another country. I had to prove to the bank it wasn't me because it was actually done through my online banking. It was a complete nightmare.
Sorry :(
|
| Posted 10/4/16 11:05 AM |
| |
|
hmm
Sweet
Member since 1/14 7993 total posts
Name:
|
In a fight till the death with DELL8* have another ???
bump for update
|
| Posted 10/8/16 7:21 PM |
| |
|
