Airline help! Please! Updated!

So DH was supposed to leave for New Orleans this afternoon. But his flight got delayed for "weather reasons" even though all other flights were fine. This is from Air Tran. The problem is that his delayed flight will have him miss his connecting flight to Atlanta. There is one flight for standby that he won't get because of all the other people who also need to get to New Orleans.

There was another flight to Georgia later today, but he would have to stay overnight, and the airline was not helping him find a hotel, etc. So I went on Orbitz and got him a cheap flight tomorrow from US Air.

But my question is: can he get a refund from Airtran for this first flight? They were so unhelpful in trying to get him another flight that we took matters into our own hands. Is there any action we can take?

Thanks!

Message edited 2/17/2007 4:44:17 PM.

Re: Airline help! Please!

Why not call air tran and ask them about a refund?

Re: Airline help! Please!

Re: Airline help! Please!

You should be able to get a full refund if his original flight was canceled. I had this happen with US Air this week and I got a full refund and booked another flight on Delta since they were not helpful at all.

Re: Airline help! Please!

Thanks! I forgot to post an update...He got a full refund.

Re: Airline help! Please! Updated!

great!