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peabody
Love green icing!!!
Member since 5/05 4691 total posts
Name:
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Not sure where to post this, but need advice
DH and I booked a trip to Key West for Thanksgiving week. I am pregnant a little over 16 weeks (4 months) and my Doctor advised me not to travel. She provided me with a Doctor's note. I got Travel Insurance on the airfare and filing a claim.
Regarding the place where we were were going to stay, I put a deposit of about 160 or 170. I called last week to let them know what was going on and I would have to cancel due to my Doctor not wanting me to fly.
She won't return my deposit. On the website this is the cancellation policy:
Cancellation Policy: We require a minimum of 30 days written notice of your cancellation. If you cancel within 30 days of your reservation, a minimum $25 cancellation fee will apply. For special Key West events and/or Key West Holidays the cancellation fee is larger which we will inform you about at the time of your reservation.
What can I do?
Here is the website:
http://www.mangotree-inn.com/index.htm
Message edited 10/16/2007 11:19:32 AM.
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Posted 10/16/07 11:13 AM  |
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SuzyQ
Mama to 3!?!?!?
Member since 7/06 8069 total posts
Name:
Susan
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Re: Not usre where to post this, but need advice
That stinks that they won't refund your money. But why can't you travel? I understand you're PG, but I traveled PG up until 32 weeks. Sorry if I'm being nosey.
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| Posted 10/16/07 11:15 AM |
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SweetTooth
I'm a tired mommy!
Member since 12/05 20105 total posts
Name:
Lauren
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Re: Not usre where to post this, but need advice
You didn't get the insurance on the hotel as well?
If its the policy of the hotel, I don't think you can do anything about it. They are being azzes, but they are allowed to.
ETA if you can't fly, can you drive or take the train to FL?
Message edited 10/16/2007 11:16:37 AM.
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| Posted 10/16/07 11:16 AM |
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peabody
Love green icing!!!
Member since 5/05 4691 total posts
Name:
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Re: Not usre where to post this, but need advice
Posted by SuzyQ
That stinks that they won't refund your money. But why can't you travel? I understand you're PG, but I traveled PG up until 32 weeks. Sorry if I'm being nosey.
I really don't want to get into the reasons why the doctor does not want me to travel.
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| Posted 10/16/07 11:18 AM |
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Christine
2nd verse same as the 1st
Member since 5/05 15287 total posts
Name:
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Re: Not usre where to post this, but need advice
Maybe because it's Thanksgiving week, they are charging more. I would try talking to the owner or the manager and see if there's something more they can do.
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| Posted 10/16/07 11:18 AM |
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peabody
Love green icing!!!
Member since 5/05 4691 total posts
Name:
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Re: Not usre where to post this, but need advice
Posted by SweetTooth
You didn't get the insurance on the hotel as well?
If its the policy of the hotel, I don't think you can do anything about it. They are being azzes, but they are allowed to.
ETA if you can't fly, can you drive or take the train to FL?
But look at the site. It doesn't say that.
Message edited 10/16/2007 11:27:36 AM.
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| Posted 10/16/07 11:19 AM |
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SuzyQ
Mama to 3!?!?!?
Member since 7/06 8069 total posts
Name:
Susan
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Re: Not sure where to post this, but need advice
Posted by peabody
Cancellation Policy: For special Key West events and/or Key West Holidays the cancellation fee is larger which we will inform you about at the time of your reservation.
It does say that the fee is more during holidays weeks. Did they "inform you of the larger cancellation fee" when you made your reservation? If not, I think you have a case for fighting it.
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| Posted 10/16/07 11:42 AM |
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bikramaddict
mommy-to-be
Member since 8/06 4376 total posts
Name:
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Re: Not sure where to post this, but need advice
i would put a call into the general manager or maybe director of sales...try the GM first though.
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| Posted 10/16/07 11:59 AM |
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Tine73
Member since 3/06 22093 total posts
Name:
*********
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Re: Not sure where to post this, but need advice
I would call your credit card company and have them dispute it for you.
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| Posted 10/17/07 1:07 AM |
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BlueDiamonds
mommy to 3 boys
Member since 2/07 3885 total posts
Name:
proud mommy
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Re: Not sure where to post this, but need advice
Posted by SuzyQ
Posted by peabody
Cancellation Policy: For special Key West events and/or Key West Holidays the cancellation fee is larger which we will inform you about at the time of your reservation.
It does say that the fee is more during holidays weeks. Did they "inform you of the larger cancellation fee" when you made your reservation? If not, I think you have a case for fighting it.
ITA, you are providing more than 30 days notice. they should allow you to cancel but you may have to pay more than the $25 usual fee.
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| Posted 10/17/07 12:50 PM |
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