Remember my problems with Coach? Need your help if you are willing

Remember a while ago I mentioned the problems I had with Coach customer service not standing behind their smaller leather goods for more than 1-2 years? Well, they sent back the wallet I had sent to them and included a condescending letter about how they were pleased it had served me so well

I went on vacation, came back and started a new position at work and then realized that I am still bothered by this and I am not through with them.

If you ladies would be so kind as to respond to this post if you think Coach's return policy is ridiculous to only cover small leather goods for 1-2 yrs, I will fwd our thread to them and maybe they will see that they are potentially hurting themselves with the Long Island market.

Thanks ladies!!

Re: Remember my problems with Coach? Need your help if you are willing

What do they consider small leather goods? For as much as anything "Coach" costs - they should offer to warranty it FOREVER!

Re: Remember my problems with Coach? Need your help if you are willing

Re: Remember my problems with Coach? Need your help if you are willing

I have had nothing but great service .. sorry this has happened to you.

Re: Remember my problems with Coach? Need your help if you are willing

That's very strange. I sent back a handbag. Even though they would not fix it, they sent a very nice letter with a coupon for 40% off my next purchase.

Re: Remember my problems with Coach? Need your help if you are willing

Re: Remember my problems with Coach? Need your help if you are willing

That's crazy. The whole point of buying a Coach wallet, as opposed to a $15 wallet is that you expect it to last a long time and for the company to stand behind the quality and longevity of the product.

Re: Remember my problems with Coach? Need your help if you are willing

Posted by MrsNYPDsGirl

Posted by Juliet

Posted by MrsNYPDsGirl

What do they consider small leather goods? For as much as anything "Coach" costs - they should offer to warranty it FOREVER!

I am guessing wallets, wristlets, coin purses and the like

1-2 years for a wallet??? That is RIDICULOUS considering some of their wallets go for $300!

Did they offer to repair your item at least? I am a little worried now because I have an issue with one of my purses...

Re: Remember my problems with Coach? Need your help if you are willing

Re: Remember my problems with Coach? Need your help if you are willing

i have a question? can i send them a coach bag leather from like 4 years ago? to get a new one? it very very worn?

Re: Remember my problems with Coach? Need your help if you are willing

Re: Remember my problems with Coach? Need your help if you are willing

Re: Remember my problems with Coach? Need your help if you are willing

I have a Coach wallet and it cost more than some of their handbags! that policy is rediculous!!!!!!!

Re: Remember my problems with Coach? Need your help if you are willing

Re: Remember my problems with Coach? Need your help if you are willing

Since I really only have small leather products from Coach, I will now reconsider buying anything from them. For the prices they charge, a 1-2 year guarantee is ridiculous.

Re: Remember my problems with Coach? Need your help if you are willing

wait a minute, so if my wallet falls apart after 1-2 years I'm out of luck? All that money down the drain?
Why would a wallet have less of a warranty than a bag?

Re: Remember my problems with Coach? Need your help if you are willing

This is kind of making me want to return the coach I have with the tags still on it and buy another brand

Re: Remember my problems with Coach? Need your help if you are willing

You reminded me why I picked Kate Spade over Coach when purchasing a wallet seven years ago. It is still in perfect condition and that is after it was stolen, returned by a good samaritan in the mailbox and sent to the post office.

I can't believe that a company that charges so much for their product would not stand behind it. I doubt I would purchase anything from them in the future due to this policy.

Re: Remember my problems with Coach? Need your help if you are willing

Thanks ladies! Keep up the good stories!! I think Coach might "enjoy" them

Re: Remember my problems with Coach? Need your help if you are willing

I used to work for Mark Cross leathergoods - for those of you who remember them they were very expensive, high quality leather. The issue we had with warranties on wallets was that they tended to get abused by being over-stuffed. A wallet intended to hold currancy, a drivers license, and 2 - 4 credit cards would be brought in damaged and the card pockets clearly would have had 6, 10, 12 or more cards jammed in stretching and tearing the leather and or lining.

Additionally, the $$$ does not necessarily mean it's more durable leather. It may mean that it's very soft calf skin instead of more durable and stiffer cowhide. Calfskin is soft, pliable and wonderful to hold and forms to a pocket and of course more expensive because calfs are smaller than full-grown cows, but that does not translate to $$$=Holds up forever.

Without seeing the wallet and the nature of the damage I can't pass judgement on the issue but given that they overall have exemplary customer service I would guess that your wallet might have been mistreated in their eyes, pushing it beyond the limits of it's intended use.

Re: Remember my problems with Coach? Need your help if you are willing

Re: Remember my problems with Coach? Need your help if you are willing

I am actually going to the Coach store next week to see what they would do with my bag. It seems like my Signature bag (not the small one, but Med. sized)the fabric has sorta kinda worn away. I have had this bag for about 1 yr. and thought the quality was alot better than that. Do you think they will give me a new one??

Re: Remember my problems with Coach? Need your help if you are willing

Thanks for posting this, I think I will spend my money on another brand!!!! that is insane they dont stand behind their product and what a shame b/c I am a big coach fan or should I say was.

edited to say how embarrassing if one of my bridesmaids wristlet that I bought 6 of them broke or faded and coach doesnt stand behind their product to help them! A little disturbing when at least on Long Island that is a big bridal party gift giver!!!!

Message edited 7/15/2006 10:00:25 AM.

Re: Remember my problems with Coach? Need your help if you are willing

I want to add one more thing here... this is a pet peeve of mine and I have seen it happen with other products.

when a company switches their manufacturing to China, what else can be expected? how can you compare Italian hand made with Chinese mass produced?

when I asked a sales person at Coach why their bags are now made in China and yet they still cost as much or more as when they were handmade in Italy her response was "we're expanding our markets"

Message edited 7/15/2006 10:07:47 AM.

Re: Remember my problems with Coach? Need your help if you are willing

Posted by SweetestOfPeas

I want to add one more thing here... this is a pet peeve of mine and I have seen it happen with other products.

when a company switches their manufacturing to China, what else can be expected? how can you compare Italian hand made with Chinese mass produced?

when I asked a sales person at Coach why their bags are now made in China and yet they still cost as much or more as when they were handmade in Italy her response was "we're expanding our markets"