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Message |
JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Companies with Great/Bad Customer Service
I've been on the phone with so many companies this week for customer service. Please post your experiences as well!
Great:
Kaz (Vicks Vaporizer)(Talked me through troubleshooting, when it did not work said "send it to us, we'll send you a new one" even though I don't have a receipt or the box or anything)
Apple (so helpful with everything, Double checked to get more solutions for my problem. Promised that if my problem continues I will get a new battery ASAP)
Bad:
Hewlett Packard(Were rude, would not replace defective product with new product, even after several escalations, really gave me the run around and treated me with a lot of mistrust)
FedEx (jerked me around, lied to me about the location of my package several times and this is the 2nd day that my package (which was shipped overnight priority) is not here on time)..
Message edited 4/26/2006 12:01:00 PM.
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Posted 4/26/06 11:55 AM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
Diva
I am what I am
Member since 12/05 2825 total posts
Name:
Jennifer
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Re: Companies with Great/Bad Customer Service
Great:
Swarovski
Disney
ADT
Bad:
AOL
Verizon
Tmobile
Aetna
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| Posted 4/26/06 11:56 AM |
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dandr10199
Grace is growing up too fast!
Member since 10/05 11561 total posts
Name:
Dina
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Re: Companies with Great/Bad Customer Service
Great:
Verizon
Dell
Capital One Business Service
American Express Business Services
Bad:
Cablevision
Yahoo
Sprint/Nextel
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| Posted 4/26/06 11:57 AM |
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KaRiSsA
~*~*~*~*~*~*~
Member since 5/05 4646 total posts
Name:
KARISSA
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Re: Companies with Great/Bad Customer Service
Bad-LIPA!
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| Posted 4/26/06 11:57 AM |
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Elbee
Zanzibar
Member since 5/05 10767 total posts
Name:
Me
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Re: Companies with Great/Bad Customer Service
Great:
Amex
Bank of America
Eddie Bauer
HSBC
Geico
Horrid:
Dell
Citibank
Time Life Books
Message edited 4/26/2006 11:58:49 AM.
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| Posted 4/26/06 11:58 AM |
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Re: Companies with Great/Bad Customer Service
Great:
LL Bean
Bad:
ANY health insurance company (dealt with a few in the past few years)
1800 Mattress
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| Posted 4/26/06 12:00 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: Companies with Great/Bad Customer Service
haha. verizon and dell each have one good and one bad.
I have to say my experiences with verizon have been good, dell is so-so. I found gateway for the most part to be more helpful, and apple is by far the best company I've ever bought a computer from in terms of customer service (and product reliability)
Message edited 4/26/2006 12:06:51 PM.
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| Posted 4/26/06 12:06 PM |
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traceyd
Big Sister to Be!
Member since 5/05 3644 total posts
Name:
Tracey
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Re: Companies with Great/Bad Customer Service
Good
Disney
Geico
Verizon (cell phone)
Bad
T-Mobile (AWFUL!)
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| Posted 4/26/06 12:28 PM |
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-Laurie-
Hi!
Member since 5/05 2536 total posts
Name:
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Re: Companies with Great/Bad Customer Service
Great
Chicco
Fisher Price
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| Posted 4/26/06 12:31 PM |
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Michi
My Love
Member since 5/05 31600 total posts
Name:
M
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Re: Companies with Great/Bad Customer Service
i think dell is horrendous
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| Posted 4/26/06 12:39 PM |
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