| Posted By |
Message |
| Pages: [1] 2 |
june262004
But I love the Snow!
Member since 5/05 15379 total posts
Name:
Kristin
|
OMG... RE: people in India answering our phone calls.
I know Aol does it. I know Bloomingdales does it. I know Dell and HP do it. I just called Macys and I guess they do it.
I got a bill in the mail from Macys. It was passed due. I just realized that I havent been getting paper bills from them. I paid online for a few months. I know some companies have stopped sending paper bills if you pay online.
WELL I call and the guy who answers the phone I could barely understand. He asked me to repeat my Info at least 6 times. Finally hung up on him. I got so annoyed!!!
IF YOU CANT UNDERSTAND ENGLISH OR I CAN'T UNDERSTAND YOU YOU SHOULDN'T BE ANSWERING MY PHONE CALLS!!!!!!!!!
|
Posted 7/7/05 2:45 PM  |
| |
|
Long Island Weddings
Long Island's Largest Bridal Resource |
|
|
Re: OMG... RE: people in India answering our phone calls.
My bank does this and it drives me INSANE!!!!!!!!!
|
| Posted 7/7/05 2:49 PM |
| |
|
Janice
Sweet Jessie Quinn
Member since 5/05 27567 total posts
Name:
Janice
|
Re: OMG... RE: people in India answering our phone calls.
travelocity's hotel department does it as well. I hung up the phone sooooo confused, not knowing what I booked or where. I am so against out sourcing. So many Americans have lost their jobs.
|
| Posted 7/7/05 2:55 PM |
| |
|
FeliciaDP
♥
Member since 5/05 18599 total posts
Name:
Mommy
|
Re: OMG... RE: people in India answering our phone calls.
Oh gosh I totally agree with you there!!!! sooooooooooooo frustrating!
|
| Posted 7/7/05 2:55 PM |
| |
|
june262004
But I love the Snow!
Member since 5/05 15379 total posts
Name:
Kristin
|
Re: OMG... RE: people in India answering our phone calls.
I don't even want to try again.
|
| Posted 7/7/05 2:58 PM |
| |
|
june262004
But I love the Snow!
Member since 5/05 15379 total posts
Name:
Kristin
|
Re: OMG... RE: people in India answering our phone calls.
This guy (who has a very indian accent) said they will reverse my late charges! That was just 2 easy. Leads me to believe they haven't been sending me statments!
They took off 70.00 worth of late charges and finance fees. 
Message edited 7/7/2005 3:16:11 PM.
|
| Posted 7/7/05 3:10 PM |
| |
|
Jenziba
?
Member since 5/05 6265 total posts
Name:
Jennifer
|
Re: OMG... RE: people in India answering our phone calls.
You're right...Dell does it and we had a problem with our computer...it was so annoying having to deal with them...
|
| Posted 7/7/05 3:23 PM |
| |
|
baghag
:P
Member since 5/05 10278 total posts
Name:
|
Re: OMG... RE: people in India answering our phone calls.
hsbc does that! 
|
| Posted 7/7/05 3:46 PM |
| |
|
sasha96
lovin' my 2 little ladies!
Member since 5/05 7401 total posts
Name:
Julianne
|
Re: OMG... RE: people in India answering our phone calls.
DH called some place that outsourced to India for customer support and the guy who answered said, "This is Bob" in a very heavy Indian accent. So my husband said, "You name isn't Bob, what's your real name?" (so he could talk with him during the conversation). I guess they try to make the people answering the calls sound more "Americanized". This has happened to him a few times.
|
| Posted 7/7/05 3:46 PM |
| |
|
june262004
But I love the Snow!
Member since 5/05 15379 total posts
Name:
Kristin
|
Re: OMG... RE: people in India answering our phone calls.
Posted by sasha96
DH called some place that outsourced to India for customer support and the guy who answered said, "This is Bob" in a very heavy Indian accent. So my husband said, "You name isn't Bob, what's your real name?" (so he could talk with him during the conversation). I guess they try to make the people answering the calls sound more "Americanized". This has happened to him a few times.
Ya they do. They give them "american names"
|
| Posted 7/7/05 3:49 PM |
| |
|
Ambersmom
Straight up nasty
Member since 5/05 7740 total posts
Name:
Sharon
|
Re: OMG... RE: people in India answering our phone calls.
My company is going to be doing this shortly which means I'll be out of a job. They are "outsourcing" to India our jobs.
I wonder how many of our clients will be happy about their confidential information heading over to parts unknown Or having "Bob" pick up the phone and deal with their issues when they can't communicate clearly what their problems are to english speaking representatives
|
| Posted 7/7/05 4:06 PM |
| |
|
Janice
Sweet Jessie Quinn
Member since 5/05 27567 total posts
Name:
Janice
|
Re: OMG... RE: people in India answering our phone calls.
Posted by ambersmom
My company is going to be doing this shortly which means I'll be out of a job. They are "outsourcing" to India our jobs.
I wonder how many of our clients will be happy about their confidential information heading over to parts unknown Or having "Bob" pick up the phone and deal with their issues when they can't communicate clearly what their problems are to english speaking representatives
sorry to hear that. I worked at Capital One in tampa, almost 2000 employees all laid off due to outsourcing.
|
| Posted 7/7/05 4:21 PM |
| |
|
leighla
Support Cancer Research
Member since 5/05 16353 total posts
Name:
Lauren
|
Re: OMG... RE: people in India answering our phone calls.
Posted by fjbaby
You're right...Dell does it and we had a problem with our computer...it was so annoying having to deal with them...
OMG I just had to deal with them and it was awful.
In addition to NOT being able to solve my problem and NOT understanding what I was saying, he also kept calling me Miss Lauren. Which was annoying.
Our help desk at work is outsourced. It just keeps happening!!
And they wonder why we have unemployment issues in the US!!!
|
| Posted 7/7/05 4:39 PM |
| |
|
LadyMaravilla
Fall Is Here
Member since 5/05 12023 total posts
Name:
Sonia
|
Re: OMG... RE: people in India answering our phone calls.
Many companies do this, it's called outsourcing. I called Allstate a few months ago for a claim and they were in Ireland  Dh also called AOL and they are in India. They try to sound as American as possible but it doesn't work. It's sad because many people here in AMerica get laid off and the companies go to other countries to pay cheaper rates for employees.
|
| Posted 7/7/05 4:41 PM |
| |
|
mrsmck
Be a big girl!
Member since 5/05 4898 total posts
Name:
Donna
|
Re: OMG... RE: people in India answering our phone calls.
Posted by sasha96
DH called some place that outsourced to India for customer support and the guy who answered said, "This is Bob" in a very heavy Indian accent. So my husband said, "You name isn't Bob, what's your real name?" (so he could talk with him during the conversation). I guess they try to make the people answering the calls sound more "Americanized". This has happened to him a few times.
I saw this in Tv a while back. The new employees are given American names and crash courses in English to lose their native accents. It's really sad, cause good, hardworking people here are losing their jobs.
Isn't America great????
|
| Posted 7/7/05 4:55 PM |
| |
|
Ambersmom
Straight up nasty
Member since 5/05 7740 total posts
Name:
Sharon
|
Re: OMG... RE: people in India answering our phone calls.
Yeah, we're basically f'ing our own economy!
|
| Posted 7/7/05 5:12 PM |
| |
|
DjPiLL
Member since 5/05 3664 total posts
Name:
Richard
|
Re: OMG... RE: people in India answering our phone calls.
Posted by mrsmck
The new employees are given American names and crash courses in English to lose their native accents.
Actually... their english names are supposedly called their "alias".
No offense to Indian people... but whenever I get one of these on the phone... it automatically puts me in a bad mood. Its so aggrevating to deal with.
You can add Microsoft to the list too. Their support was in the states for so long.... not anymore. Their support suks now.
|
| Posted 7/7/05 5:14 PM |
| |
|
KaRiSsA
~*~*~*~*~*~*~
Member since 5/05 4646 total posts
Name:
KARISSA
|
Re: OMG... RE: people in India answering our phone calls.
My job (Verizon) does it too. If we have something wrong w/ our computer we have to call India!
|
| Posted 7/7/05 5:19 PM |
| |
|
DjPiLL
Member since 5/05 3664 total posts
Name:
Richard
|
Re: OMG... RE: people in India answering our phone calls.
Computer Associates was actually one of the very early companies to do this. I remember dealing with India with them back in 2000.
Oh... what a pain in the a__. And they lost a lot of business because IT people just didn't want to have to deal with India to get support.
The problem now is... so many companies are doing it... its not like you can drop company A to go to company B.... cause company B deals with India too.
The problem is growing at an exponential level. Very crappy.
|
| Posted 7/7/05 5:25 PM |
| |
|
Janice
Sweet Jessie Quinn
Member since 5/05 27567 total posts
Name:
Janice
|
Re: OMG... RE: people in India answering our phone calls.
Posted by DjPiLL
The problem now is... so many companies are doing it... its not like you can drop company A to go to company B.... cause company B deals with India too.
The problem is growing at an exponential level. Very crappy.
I completely agree. It is hard to "boycott" and show support to a competitor when they are all doing it.
|
| Posted 7/7/05 5:29 PM |
| |
|
CookiePuss
Cake from Outer Space!
Member since 5/05 14021 total posts
Name:
|
Re: OMG... RE: people in India answering our phone calls.
My company outsources to the Philippines and I hate it. What is funny, though, is they get to make up their own "American" names so you get to speak to people named Thor, Cat, Ethel, Ju, etc....
|
| Posted 7/7/05 5:29 PM |
| |
|
|
|
Re: OMG... RE: people in India answering our phone calls.
My DH is an economist and he was telling me that this is HUGE (and I have experienced it too- my CC company called about offering me that insurance, I politely told the guy no thanks, and he called back almost right away, still plugging the insurance even though I'd said no thanks! )
DH was telling me that companies began doing this because Indian workers are cheaper, but these are great jobs for them. And many of these people have good degrees in things like engineering, computer science, etc., but India's economy cannot support those jobs in large numbers.
|
| Posted 7/7/05 5:36 PM |
| |
|
JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
|
Re: OMG... RE: people in India answering our phone calls.
Yeah, whats really interesting about this is that most of these people have master's degrees answering the calls, it's just that the language barrier creates a problem
|
| Posted 7/7/05 6:54 PM |
| |
|
dm24angel
Happiness
Member since 5/05 34581 total posts
Name:
Donna
|
Re: OMG... RE: people in India answering our phone calls.
I HATE calling DELL...HATE IT.... I always have to repeat myself 50 times till I start screaming.
|
| Posted 7/7/05 7:43 PM |
| |
|
princess99
LIF Adult
Member since 5/05 3944 total posts
Name:
ME
|
Re: OMG... RE: people in India answering our phone calls.
So does Sallie Mae , and some insurance companies. It is so fustrating. I had asked this one man to repeat something about 5 times, finally I asked him to spell it and it was not even English!
|
| Posted 7/7/05 8:20 PM |
| |
|
| Pages: [1] 2 |
