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BRU actually replaced my City Mini!!!

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MAC222
LIF Adult

Member since 12/08

3860 total posts

Name:

BRU actually replaced my City Mini!!!

I had posted on Sunday, that my City Mini's front wheel broke, and I thought I may need to contact the manufacturer...

BUT...I was going to BRU, anyway, and left in my truck. I explained to the woman at the customer service desk that I had just bought it in April, and she said that it was over the 90 day return policy, but that I could go get it from my truck, and she would just swap it out!!!!

I could NOT believe how easy it was!!!

Just thought I would let you ladies know, as I know they have a bad rep on here for their return policies.

Posted 8/11/10 10:02 PM
 
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bpmom
Feeling Blessed

Member since 6/07

2963 total posts

Name:

Re: BRU actually replaced my City Mini!!!

Posted by MAC222

Just thought I would let you ladies know, as I know they have a bad rep on here for their return policies.



Which BRU was it? They definitely have a bad rep with me -- but this story gives me hope!

Posted 8/11/10 10:07 PM
 

MAC222
LIF Adult

Member since 12/08

3860 total posts

Name:

Re: BRU actually replaced my City Mini!!!

It was at Bohemia

Posted 8/11/10 10:10 PM
 

carissa1643
I LOVE my sons! :)

Member since 5/09

5283 total posts

Name:
Carissa

Re: BRU actually replaced my City Mini!!!

Posted by MAC222

It was at Bohemia



This is just where we bought our city mini yesterday. Thats awesome for you!

Posted 8/11/10 10:26 PM
 

twinkletoes807
Mommy's Girls! ♥

Member since 11/07

10116 total posts

Name:
Gabi

Re: BRU actually replaced my City Mini!!!

That is great to hear! Esp because that is my BRU too! Chat Icon Chat Icon If you ever need any replacement parts, def call Baby Jogger- their customer service is fantastic! I had a warped wheel on my City Classic Double (that DH said I created since I took it for a stroll without filling the tires) and they overnighted me a brand new wheel!! Free of charge! I love Baby Jogger! Great company and great strollers. Chat Icon

Posted 8/11/10 10:29 PM
 
 

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