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LoveyQ
Stalkers, get a life.
Member since 11/07 12820 total posts
Name:
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Defective NookColor
The sound on my NookColor stopped working. I called B&N last week about it and the only thing they could do to fix it was to do a hard reset.
Ok, no prob. Until later that day when I realized the sound wasn't working again. So I did a hard reset on my own that fixed it, but then it stopped working AGAIN. Repeat 2 more times.
Then I was getting errors when I tried to open NookKids books, I got a different error. Something is definitely not right with this Nook!
So I call back and finally get a live person. They tell me to do a hard reset. This is after I tell her that I've done a hard reset FOUR times already. So she says ok so we'll just send you a refurbished model to replace it.
Huh say what? It's brand new, I only used it twice, I just got it for Christmas. BUT since DH bought it more than 14 days ago, it was already out of the return phase. I kinda lost my sh*t   I mean, this wasn't a $50 purchase and I had LITERALLY used it twice, both times of which I had a problem with it, so it was definitely defective. Well, needless to say, they are shipping me a brand new one   Can't wait to get it!!!
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Posted 1/4/11 4:07 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
Kathy
LIF Adolescent
Member since 7/05 718 total posts
Name:
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Re: Defective NookColor
Good for you for sticking to your guns and getting a new one - you shouldn't be subjected to a refurbished one!
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| Posted 1/4/11 7:28 PM |
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LightUpOurLife
Totally in love
Member since 8/06 12785 total posts
Name:
Bonnie-Jean
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Re: Defective NookColor
Hmmm... do they have a serial number that matches the box? Buy a new one and return the old one with the new receipt. Horrible, but so is that return policy.
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| Posted 1/4/11 10:42 PM |
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LoveyQ
Stalkers, get a life.
Member since 11/07 12820 total posts
Name:
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Re: Defective NookColor
Posted by BJandDan
Hmmm... do they have a serial number that matches the box? Buy a new one and return the old one with the new receipt. Horrible, but so is that return policy.
You know, I was thinking to do something like this because seriously, what kind of crap is that? Thankfully I don't have to worry about it, but I'm not even positive it would have worked. The box doesn't have the serial #, but I had registered it, etc. so I'm not sure if it would work.
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| Posted 1/5/11 2:29 PM |
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debidonnamom
Kindness matters
Member since 12/10 1903 total posts
Name:
Mary (MOB)
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Re: Defective NookColor
What I don't get, or appreciate, is why do companies replace a brand new defective item, with a refurbished one? Shouldn't they be sending a new one? What happened to good customer service? Mary
PS So happy you're getting a new one!!!!!
Message edited 1/9/2011 6:55:30 PM.
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| Posted 1/9/11 6:51 PM |
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