Grrr BRU makes me MAD...

I posted a few days back about how i opened my high chair and it was dirty.. well i decided to check the jumparoo and make sure it was okay before going to BRU.. well it was all scratched up.

So today I decided to bring both to BRU for an even exchange.. thought that would be easy, not asking for money. Well first the lady asked for a receipt and i said dont have got as a gift. Cant take back with out receipt, how about a registry and i said yes its off that. Okay well my Shower was in July and DD was born in Sept. Oh they cant do anything b/c its over 90 days.

hmmmmm.. my dd is only 3 months old, i didnt need these items until now. The boxes were sealed up and didnt show any reason for me to open right away. If I knew it would be destroyed i would have brought back right away. They sold it dirty... Well she gave me the high chair even exchange, but the jumparoo she wanted me to pay the difference in price from then to now.. uhhh NO WAY.. I showed her I didnt take out all the items b/c the first thing i took out was scratched up, so she can see i didnt use it.. I asked for a manager.. she wouldnt even come out from the back, she would only talk to the lady over phone.. Im soo angry...

what is sooo hard about an even exchange... if i pay more money then its not an EVEN exchange Lady...

Re: Grrr BRU makes me MAD...

did you ask to speak to a manager?

Re: Grrr BRU makes me MAD...

yes several times.. she wouldnt come up.

Re: Grrr BRU makes me MAD...

Re: Grrr BRU makes me MAD...

Honestly this sounds like a NY thing. I have never had problems with BRU here.
I took back a swing that I had put together because I just didn't like it once it was put together. I had no receipt. They just took it back.
I've taken back clothes with no receipt and just gotten the lowest price.
They also take their coupons one month past the expiration date.
I would definitely call corporate. They sound shady!

Re: Grrr BRU makes me MAD...

thanks ill try calling ..

Re: Grrr BRU makes me MAD...

Did they know when you had your registry and shower because they asked or because they saw something in the system?

I ask because I'm thinking that you go to another BRU and tell them it's off your registry and you want to return or exchange. If they have a problem with the date of your registry...create a new one online.

Re: Grrr BRU makes me MAD...

I've never had a problem returning something without a receipt at BRU. I don't tell them it's off a registry though because then they can check the date it was purchased. I would go to another BRU.

Re: Grrr BRU makes me MAD...

Re: Grrr BRU makes me MAD...

I can't believe all the trouble BRU is giving you. I've returned SSOO MANY things to them, most of them w/o a receipt. I even returned a diaper bag, w/the tag already ripped off (& of course not in a box or anything). They gave me no problems at all & were very helpful every time I've gone. I've only gone to the one on Sunrise Hwy. in Sayville. Hope you have better luck next time!!

Re: Grrr BRU makes me MAD...

That is SO annoying!!!

I would try again at a different time and maybe deal with a differnt cashier/manager. Sometimes they are great, sometimes they give a hard time.

If you get someone new say you got it as a gift this week and see what they do.

Good luck!

Re: Grrr BRU makes me MAD...

Re: Grrr BRU makes me MAD...

I agree-call/write corporate!!

Re: Grrr BRU makes me MAD...

I called and now waiting for a call back from there resolution dept.

Re: Grrr BRU makes me MAD...

I have returned stuff at BRU without a receipt no problem. I've done it in the one on 14th street Union Square and in Whitestone. Just the other day I went to a BRU in NJ and returned a box of Huggies pampers without a receipt. They gave me store credit. Try another BRU. Good Luck!

Re: Grrr BRU makes me MAD...

I would go back and say you got it as a gift with no receipt don't even mention the registry.