Guitar Hero Metallica for PS3 Assistance Needed

Can anyone give us insight into what we are doing wrong?
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am totally stumped. i bought the metallica game for ps3 along with the complete world tour set. i could not get the guitar set to controller 1, no matter what i tried. so thinking i got a bum guitar and contacted red octane and they sent me a replacement guitar. of course now i am still having the same problem. when the guitar and dongle are hooked up both red lights are solid and when i hot the ps button on the guitar it just goes to the turn off system screen but the buttongs will not let me chagne the controller settings, it just shows a dash in the upper right corner like it is not recognizing the guitar.

i am totally confused and frustrated.

i really hope someone can please help me, i have tried every troubleshooting tip. at this point i am having trouble even explaining the problem.

i appreciate your feedback!

thank you

Re: Guitar Hero Metallica for PS3 Assistance Needed

sorry you're having problems. you might want to try posting this on scorehero.com - they usually are good with helping out in their forums

are you definitely sure that the controller isn't being recognized as maybe Controller 5-8? I had a problem like that when i had it connected and it was being recognized by the system but it was controller #5 and i had to use my regular controller to change the accessory setting to the # that the guitar was being set at and it automatically reset it to another #.

it doesn't have to be controller #1 -- it just has to be #1 -- #4

Re: Guitar Hero Metallica for PS3 Assistance Needed

Thanks! We haven't posted the issue there, but we did on another site and we can't get help there.

We will try it after work tonight.
It's too much already!!