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EmmaNick
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Member since 12/06 16001 total posts
Name:
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Just A Warning If You Plan to Use Turbo Tax
So I e-filed my taxes through TT and went to check the status of my refund through the IRS website today. I got an error message that I needed to call the IRS. Turns out that TT did NOT electronically transmit Emma as a dependent, eventhough she is right there on my printed returns that I printed off TT after e-filing. She's on the rest of the schedules, but not listed as a dependent on page 1, thus my refund will be reduced and I'm forced to file an amended return to list her.
I'm fuming at TT and hope this doesn't happen to anyone else!
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Posted 1/16/08 10:15 AM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
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Re: Just A Warning If You Plan to Use Turbo Tax
 Sorry to hear that..thanks for the heads up!
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| Posted 1/16/08 10:19 AM |
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LuvMy2Girls
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Member since 5/05 11165 total posts
Name:
Mommy
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Re: Just A Warning If You Plan to Use Turbo Tax
so sorry to hear that. We used TT forever and last year with our DD and it was fine.
That stinks!
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| Posted 1/16/08 10:24 AM |
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EmmaNick
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Member since 12/06 16001 total posts
Name:
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Re: Just A Warning If You Plan to Use Turbo Tax
Posted by sweetness
so sorry to hear that. We used TT forever and last year with our DD and it was fine.
That stinks!
Well, I use them every year also and have never had a problem until this year. It's obviously a glitch in their system and I hope they fix it! I've emailed them about it.
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| Posted 1/16/08 10:25 AM |
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LuvMy2Girls
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Member since 5/05 11165 total posts
Name:
Mommy
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Re: Just A Warning If You Plan to Use Turbo Tax
Posted by Summerrluvv
Posted by sweetness
so sorry to hear that. We used TT forever and last year with our DD and it was fine.
That stinks!
Well, I use them every year also and have never had a problem until this year. It's obviously a glitch in their system and I hope they fix it! I've emailed them about it.
OMG with another kid this year, they better not mess it up for me!
Question-when you printed everything out even on page 1 emma was on there as a dependent but not when they transmitted? that worries me now!
ETA: Let me know if you hear from TT, i hope it's something they fix on their end cause that's something that will def upset lots of people if dependents are left off, plus i noticed this year the software increased in price
Message edited 1/16/2008 10:28:45 AM.
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| Posted 1/16/08 10:27 AM |
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EmmaNick
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Member since 12/06 16001 total posts
Name:
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Re: Just A Warning If You Plan to Use Turbo Tax
Posted by sweetness
Posted by Summerrluvv
Posted by sweetness
so sorry to hear that. We used TT forever and last year with our DD and it was fine.
That stinks!
Well, I use them every year also and have never had a problem until this year. It's obviously a glitch in their system and I hope they fix it! I've emailed them about it.
OMG with another kid this year, they better not mess it up for me!
Question-when you printed everything out even on page 1 emma was on there as a dependent but not when they transmitted? that worries me now!
ETA: Let me know if you hear from TT, i hope it's something they fix on their end cause that's something that will def upset lots of people if dependents are left off, plus i noticed this year the software increased in price
Yup, they are both there on page 1, listed as dependents and it says 3 total (including me). Now I'm on hold with TT and she was arguing with me telling me I had to contact the IRS. She is obviously reading from a script. I told her to get a supervisor because at the very least, they are refunding my money.
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| Posted 1/16/08 10:46 AM |
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EmmaNick
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Member since 12/06 16001 total posts
Name:
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Re: Just A Warning If You Plan to Use Turbo Tax
Okay well I just got off the phone with them and holy horrible customer service! She kept saying she was sorry, kept repeating that I just need to file an amended return and wasn't accepting responsibility that it was their fault. Then she tells me I can't speak to a supervisor, she is in a meeting. Then it comes out that they are receiving A LOT of calls about this same issue. She said they would NOT refund my money but she would escalate my complaint (whatever the heck that means!). Never again!!
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| Posted 1/16/08 11:01 AM |
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Karebaby
Precious
Member since 10/06 5304 total posts
Name:
Karyn
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Re: Just A Warning If You Plan to Use Turbo Tax
Thanks for the heads up!
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| Posted 1/16/08 11:03 AM |
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LuvMy2Girls
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Member since 5/05 11165 total posts
Name:
Mommy
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Re: Just A Warning If You Plan to Use Turbo Tax
Posted by Summerrluvv
Okay well I just got off the phone with them and holy horrible customer service! She kept saying she was sorry, kept repeating that I just need to file an amended return and wasn't accepting responsibility that it was their fault. Then she tells me I can't speak to a supervisor, she is in a meeting. Then it comes out that they are receiving A LOT of calls about this same issue. She said they would NOT refund my money but she would escalate my complaint (whatever the heck that means!). Never again!!
absolutely ridiculous!!!!!!!!!!! Escalate your complaint yah, that means it might wind up on a supervisors desk and if they feel like they might read it and respond with a scripted general so sorry for your inconvience but...letter.
Thank you so much for posting this! I love TT but now i am soo hestistant to spend the 60 bucks on it.
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| Posted 1/16/08 11:19 AM |
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dm24angel
Happiness
Member since 5/05 34581 total posts
Name:
Donna
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Re: Just A Warning If You Plan to Use Turbo Tax
you better get your money back Summer. Thats unacceptable!!!!!!!!!!!!!
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| Posted 1/16/08 12:32 PM |
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EmmaNick
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Member since 12/06 16001 total posts
Name:
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Re: Just A Warning If You Plan to Use Turbo Tax
I just called again and spoke with someone else (who didn't sound like she was scripting). She said everyone is calling in about this issue, their website filing is a mess and that since my forms show both children on all pages, that's the way the IRS should process it. I'm not holding my breath though since the IRS told me otherwise. If I do in fact have to file an amended return, I'm going to continue to pursue a refund from TT though!! I swear I have a black cloud over me!!
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| Posted 1/16/08 1:11 PM |
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