PSA: Buy Buy Baby coupon policy**FINAL UPDATED 2/6

So many nice LIF ladies sent me 20% coupons to order my DS furniture and I drove all the way to NJ to only find out that they will only take ONE coupon per household!!!!!!!!!!!!!!!!!!!! I was PIZZED. I would never have drove all the way to NJ if I knew this. They said they just changed the policy this coupon.

He said if you aren't having the goods delivered you'd be able to get away with going up to a different register and ringing things up as separate orders, but since it's one per household and we needed the furniture delivered they wouldn't even let me ring up a piece and my DH ring up a piece.

It just stinks!!!


UPDATE:
OK so I took everyone's advice and called customer service. They said it was up to each individual store and referred me to Bed Bath and Beyond corp. I spoke to them and they said their policy is up to 5 coupons per order and Buy Buy Baby should be doing that as well and referred me to their corp office. I called them and they said ONE PER HOUSEHOLD. He is going to spot check stores to see if there is any truth to what I am saying (inconsistencies across stores) and get back to me.

I did not name any specific LI stores in the hopes that they don't change the policy that you all are able to enjoy.

Sorry if I ruined it for anyone


FINAL UPDATE: So the guy from BBB called and said that he confirmed I was telling the truth and apologized (how dare he doubt me - lol.) He's allowing me to go back to the Paramus store and use all my coupons. Bad news is I tossed them (ARGGHHHH) and no he can't give me new ones.

He also said they are going to decide as a company what there policy is so there is consistency across all stores. He mentioned that they are leaning towards taking away any restrictions on the number you can use

However should they decide to only use 1 it will be clearly stated on the coupon and in the stores, but he didn't seem to think that was going to happen.

So maybe I helped instead of hurting!!

Message edited 2/6/2008 11:55:26 AM.

Re: PSA: Buy Buy Baby changed their coupon policy

what if...you pay half now and then pay half when it comes in and hand them a second one upon final payment?

Re: PSA: Buy Buy Baby changed their coupon policy

What if someone else goes to the store with you with a completely different name and just uses your address as the delivery address - say it's a 2 fam house or something... What if you lived in an apt building - they can't say 1 coupon per address - that doesn't make any sense...

I always found the store in Manhattan to be the most accomodating and helpful - give them a call and see what they say. I used to use expired coupons there all the time no probs - out here they say "no way"

Re: PSA: Buy Buy Baby changed their coupon policy

Re: PSA: Buy Buy Baby changed their coupon policy

Re: PSA: Buy Buy Baby changed their coupon policy

im going to bbb next week i'll check to see if ours does that. because i ordered a mirror last week and they let my use the 20% and i was able to leave a deposit. also bought other stuff too and they let me do special order with the 20% coupons. thats odd.

Re: PSA: Buy Buy Baby changed their coupon policy

I would take it up with them corp if they are letting other people do it and refused to let you do it. I think different stores like to play different games and it is so frustrating to us!

I'm a real toughie!

Let me know if you need me to call and express the unhappiness of the entire LIF community to their corporate offices!!!

Re: PSA: Buy Buy Baby changed their coupon policy

Re: PSA: Buy Buy Baby changed their coupon policy

That s ucks... I ordered all my nursery furniture using a bunch of coupons - and the cashier just rang each item up separately... I can't believe they changes the policy!

Re: PSA: Buy Buy Baby changed their coupon policy

or before you travel call another bbb and tell them you got several coupons to your address and want to know if you can apply them to a delivery order. see what they say. i didnt see anything posted about policy for coupons anywhere. if they dont post it they cant just say that.

Re: PSA: Buy Buy Baby changed their coupon policy

Paulette, believe it or not NJ is closer or should I say easier to get to than LI because of the traffic getting to LI. They only have a smaller one in Lower Westchester and I wanted to see the furniture before I bought it.

Re: PSA: Buy Buy Baby changed their coupon policy

charly, im going next week with one of the girls from the site to look at strollers. i just got a twin bed, trundle, dresser, mirror and drawer and they let me use the latest coupons. what im saying is if you call another store and ask and they say they honor more than one than they should all do the same. we saved over 700 dollars doing that or i wouldnt have gotten it from bbb.

Re: PSA: Buy Buy Baby changed their coupon policy

Thanks Corrine

Like I said I already ordered it. Perhaps I will save someone else some trouble and they call before assuming they can do it.

Re: PSA: Buy Buy Baby changed their coupon policy

I agree! I saved 900 when I had Gillian and it ws bc of you Jodi. I think you need to argue big time! This is not peanuts. Maybe huntington will price adjust over the phone for you or you can send the bill home to your mom.

Re: PSA: Buy Buy Baby changed their coupon policy

I ordered mine in December and we used two. Glad I ordered it at that time!

Re: PSA: Buy Buy Baby changed their coupon policy

Posted by Charly

Posted by annienyc

What if someone else goes to the store with you with a completely different name and just uses your address as the delivery address - say it's a 2 fam house or something... What if you lived in an apt building - they can't say 1 coupon per address - that doesn't make any sense...

I always found the store in Manhattan to be the most accomodating and helpful - give them a call and see what they say. I used to use expired coupons there all the time no probs - out here they say "no way"

That's a good idea if I could find someone who wanted to go to BBB in NJ with me

Thanks for the suggestions. I already ordered it.

Re: PSA: Buy Buy Baby changed their coupon policy

You should call customer service at their headquarters and complain....see if they will do it for you!

Re: PSA: Buy Buy Baby changed their coupon policy

How frustrating!!

Re: PSA: Buy Buy Baby changed their coupon policy

That stinks! We ordered our furniture last weekend and used six coupons! On everything...Furniture, crib mattress, toy box, etc.

We went to the Buy Buy Baby on LI, in Huntington.

Re: PSA: Buy Buy Baby changed their coupon policy

Re: PSA: Buy Buy Baby changed their coupon policy

OK so I took everyone's advice and called customer service. They said it was up to each individual store and referred me to Bed Bath and Beyond corp. I spoke to them and they said their policy is up to 5 coupons per order and Buy Buy Baby should be doing that as well and referred me to their corp office. I called them and they said ONE PER HOUSEHOLD. He is going to spot check stores to see if there is any truth to what I am saying (inconsistencies across stores) and get back to me.

I did not name any specific LI stores in the hopes that they don't change the policy that you all are able to enjoy.

Sorry if I ruined it for anyone

Re: PSA: Buy Buy Baby changed their coupon policy**UPDATED

i ordered my baby furniture last week at BBB in huntington. They let me use two 20% off coupons but would not let me use the mattress coupon. So i gave them a %15 off bru coupon and they took that instead. They need to figure out their policies! so frustrating.

Re: PSA: Buy Buy Baby changed their coupon policy**UPDATED

Posted by Charly

OK so I took everyone's advice and called customer service. They said it was up to each individual store and referred me to Bed Bath and Beyond corp. I spoke to them and they said their policy is up to 5 coupons per order and Buy Buy Baby should be doing that as well and referred me to their corp office. I called them and they said ONE PER HOUSEHOLD. He is going to spot check stores to see if there is any truth to what I am saying (inconsistencies across stores) and get back to me.

I did not name any specific LI stores in the hopes that they don't change the policy that you all are able to enjoy.

Sorry if I ruined it for anyone

Re: PSA: Buy Buy Baby changed their coupon policy**UPDATED

That stinks, but I also think it depends who is ringing you up. If you had someone that didn't pay attention or didn't care then you probably could have used all of the coupons you had.

Re: PSA: Buy Buy Baby coupon policy**FINAL UPDATED 2/6

bumped for final update (and Paulette )