| Posted By |
Message |
KateDevine
*
Member since 6/06 24950 total posts
Name:
|
TD Bank people..
Is anyone else having MAJOR problems with their accounts?
First off, our debit cards didn't work on Sunday, with no warning. I was on hold for 15 minutes for that one...
Then Monday, a debit we didn't debit appeared, then disappeared but that took a 30 minute hold time to talk to someone...
Those two things I could live with, I know they are updating, even though they said that it would be done by Sunday...
Now today (after NOT using our cards yesterday), we are MAJORLY overdrawn BECAUSE I have a direct deposit that was scheduled to go in and I have bills on automatic pay as well!!
So, I called this morning, was promised that it would be fixed by 2pm oh that was a 45 minute wait time....nope, isn't fixed, and I have a SERIOUS overdraft fee.
And NOW no one is even picking up the phone!! It says that the call can't be completed as dialed!!
Oh I did just get thru and all their systems are down until 3.30.
We have had this account for 5 years and I am so flucking pizzzed right now
|
Posted 9/30/09 3:13 PM  |
| |
|
Long Island Weddings
Long Island's Largest Bridal Resource |
headoverheels
s'il vous plaît
Member since 6/07 42079 total posts
Name:
LB
|
Re: TD Bank people..
someone posted an issue earlier today. sounds like they are having a lot of problems right now. i hope it's fixed soon! 
|
| Posted 9/30/09 3:17 PM |
| |
|
MrsM-6-7-08
<3
Member since 8/06 4249 total posts
Name:
Nicole
|
Re: TD Bank people..
I just posted on the other thread.
But yes sunday was so embarassing at nordstrom, when my card was declined.
I called them and pleaded with them to make my card work, and there was nothing they could do.
the most frustrating thing in the world is not having access to your money.
|
| Posted 9/30/09 4:05 PM |
| |
|
KateDevine
*
Member since 6/06 24950 total posts
Name:
|
Re: TD Bank people..
Ok, I finally got someone who took care of everything, they are refunding any fees, and they pushed my direct deposit through (he said it was in the account, but it wasn't online)
So frustrating, but hopefully overwith!
What a dumb time to update your systems! The end of hte month and end of the quarter (as said by the rep I spoke to!)
|
| Posted 9/30/09 4:29 PM |
| |
|
irishbaby
LIF Adolescent
Member since 5/08 582 total posts
Name:
M
|
Re: TD Bank people..
I know I said that to my rep this am.
Why are you doing this the day 80% of ppl get paid/have automatic payments set up.
How did you get thru I can't even get the phone number to work.
|
| Posted 9/30/09 4:46 PM |
| |
|
cupcakekid
LIF Infant
Member since 9/09 291 total posts
Name:
|
Re: TD Bank people..
Wow, I'm glad this was posted because I checked my account, shows no direct deposit which should be there. So I called a branch since the toll free number doesn't even work and she said it didn't even post. I know it's not a problem with MY employer. They better be refunding the fees of things that are supposed to hit today. I'm so mad. I'm glad I didn't go to the store and try to use my card!
|
| Posted 9/30/09 5:03 PM |
| |
|
KateDevine
*
Member since 6/06 24950 total posts
Name:
|
Re: TD Bank people..
Posted by irishbaby
I know I said that to my rep this am.
Why are you doing this the day 80% of ppl get paid/have automatic payments set up.
How did you get thru I can't even get the phone number to work.
Keep calling, I just kept hitting redial.
But I had to speak to someone to get it fixed, which DH was saying was messed up.
ETA-I will say he offered to refund fees, I didn't even have to ask
Message edited 9/30/2009 5:10:06 PM.
|
| Posted 9/30/09 5:08 PM |
| |
|
cupcakekid
LIF Infant
Member since 9/09 291 total posts
Name:
|
Re: TD Bank people..
Posted by KateDevine
Posted by irishbaby
I know I said that to my rep this am.
Why are you doing this the day 80% of ppl get paid/have automatic payments set up.
How did you get thru I can't even get the phone number to work.
Keep calling, I just kept hitting redial.
But I had to speak to someone to get it fixed, which DH was saying was messed up.
The person I spoke to couldn't even fix it, and she was a moron to be quite honest. Maybe that's because I called the branch though. I'm going to try the toll free again.
|
| Posted 9/30/09 5:09 PM |
| |
|
KateDevine
*
Member since 6/06 24950 total posts
Name:
|
Re: TD Bank people..
Posted by cupcakekid
Posted by KateDevine
Posted by irishbaby
I know I said that to my rep this am.
Why are you doing this the day 80% of ppl get paid/have automatic payments set up.
How did you get thru I can't even get the phone number to work.
Keep calling, I just kept hitting redial.
But I had to speak to someone to get it fixed, which DH was saying was messed up.
The person I spoke to couldn't even fix it, and she was a moron to be quite honest. Maybe that's because I called the branch though. I'm going to try the toll free again.
The guy I spoke to this morning flat out lied to me, so I believe it
|
| Posted 9/30/09 5:11 PM |
| |
|
cupcakekid
LIF Infant
Member since 9/09 291 total posts
Name:
|
Re: TD Bank people..
I finally got through after being on hold for 30 minutes! was told my direct deposit would be processed later tonight and as a "courtesy" they are going to give me $25 for my inconvenience 
|
| Posted 9/30/09 5:43 PM |
| |
|
PictureFrame
LIF Infant
Member since 5/09 70 total posts
Name:
Lizzy
|
Re: TD Bank people..
my mil went to take out money and they said she couldn't because they were updating but she explained that she had contractors coming to do work today and needed/demanded the cash and they did give it to her.
|
| Posted 9/30/09 7:45 PM |
| |
|
cupcakekid
LIF Infant
Member since 9/09 291 total posts
Name:
|
Re: TD Bank people..
Is anyone else still having a problem? It's still not updating and I'm on hold once again. Unbelievable
|
| Posted 10/1/09 7:45 AM |
| |
|
ali120206
2 Boys
Member since 7/06 17790 total posts
Name:
|
Re: TD Bank people..
Posted by cupcakekid
Is anyone else still having a problem? It's still not updating and I'm on hold once again. Unbelievable
My account hasn't been updated - my paycheck from yesterday hasn't been reflected, my mortgage payment from today hasn't been reflected, and the credit card pmt DH sent yesterday hasn't been reflected.
This is ridiculous - who updates systems at the end of the month/end of the quarter?
|
| Posted 10/1/09 8:29 AM |
| |
|
irishbaby
LIF Adolescent
Member since 5/08 582 total posts
Name:
M
|
Re: TD Bank people..
Yes, I still do not have access to my paycheck. My automatic payments have not been reflected but I got them to take my account out of overdraft at least.
Once this is all over I am closing both of my accounts. I dont feel bad for them I have had accounts with banks that had mergers before and this never happened.
|
| Posted 10/1/09 8:41 AM |
| |
|
blu6385
Member since 5/08 8351 total posts
Name:
|
Re: TD Bank people..
im still having problems and i called the "store" to see if they can give me some info and they told me that there system is even down!!! they said they arent expected to be backup till 12:30 -1:00 
|
| Posted 10/1/09 9:03 AM |
| |
|
cupcakekid
LIF Infant
Member since 9/09 291 total posts
Name:
|
Re: TD Bank people..
i was told 8:30 am it would be fixed, so i think they are just talking out of their butts now
|
| Posted 10/1/09 9:39 AM |
| |
|
ali120206
2 Boys
Member since 7/06 17790 total posts
Name:
|
Re: TD Bank people..
My paycheck from yesterday just hit - today's activity isn't reflected yet though (mortgage payment).
|
| Posted 10/1/09 1:07 PM |
| |
|
lucamon
LIF Adult
Member since 6/09 1133 total posts
Name:
Samantha
|
Re: TD Bank people..
Just checked my account. Still no paycheck!
|
| Posted 10/1/09 1:22 PM |
| |
|
JBmommy
LIF Infant
Member since 8/09 252 total posts
Name:
|
Re: TD Bank people..
I would switch banks ASAP once this is resolved.
|
| Posted 10/1/09 1:34 PM |
| |
|
blu6385
Member since 5/08 8351 total posts
Name:
|
Re: TD Bank people..
just got off the phone with them and they are saying that they hope to have everything fixed by 4pm today if not then by tommorrow morning
|
| Posted 10/1/09 1:35 PM |
| |
|
KateDevine
*
Member since 6/06 24950 total posts
Name:
|
Re: TD Bank people..
I have my direct deposit, but an overdraft fee that I want corrected.
AND I paid my cell phone bill yesterday (over the phone) and it was in pending last night, this morning, but not now??
I also used my card at Waldbaums for like $7 to see what happend and that isn't there, infact it says my pending is $0.00.
I just hope they don't mess up my cell bill
I'm going to call over that overdraft fee that I got b/c they didn't put my direct deposit thru on time, but it won't even connect!
|
| Posted 10/1/09 1:38 PM |
| |
|
irishbaby
LIF Adolescent
Member since 5/08 582 total posts
Name:
M
|
Re: TD Bank people..
Again no funds available.
My Drycleaner now thinks I am a deadbeat.
I transferred money (I have 2 accts with them) this am and now it put all my $$ back into the other account. Putting me into overdraft once again - are you kidding me?
I cant even call right now I am soo stressed out with this I cant even deal with it anymore today.
|
| Posted 10/1/09 3:00 PM |
| |
|
blu6385
Member since 5/08 8351 total posts
Name:
|
Re: TD Bank people..
Posted by KateDevine
I have my direct deposit, but an overdraft fee that I want corrected.
AND I paid my cell phone bill yesterday (over the phone) and it was in pending last night, this morning, but not now??
I also used my card at Waldbaums for like $7 to see what happend and that isn't there, infact it says my pending is $0.00.
I just hope they don't mess up my cell bill
I'm going to call over that overdraft fee that I got b/c they didn't put my direct deposit thru on time, but it won't even connect!
this happened to me too i used my card and saw it yesterday and now i dont see it at all. also the guy i talked to said they will be refunding all overdraft fees that were charged to peoples accounts!!
|
| Posted 10/1/09 3:05 PM |
| |
|
jerrysgirl
I love my hot dog!!
Member since 6/06 5357 total posts
Name:
E & J
|
Re: TD Bank people..
i spent over an hour in the drive thru yesterday after the inside closed. normally it takes 10 minutes. it was crazy. i want to go back and close my accounts, but i don't want to if they are still having problems.
|
| Posted 10/1/09 3:08 PM |
| |
|
