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BlondeJD
LIF Adult
Member since 10/06 1068 total posts
Name:
Me!!!
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Complaints to Airline?
Has anyone ever written a complaint to an airline based on delays/missed connections? If so, what do you ask them to do usually - refund the ticket, give you airline miles or a free ticket somewhere? I'm just not sure what I should ask them to do. Thanks! 
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Posted 11/13/07 6:48 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
Karmagirl76
LIF Zygote
Member since 11/07 6 total posts
Name:
Natasha
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Re: Complaints to Airline?
I once sent a complaint to Ticket Master after being charged twice for tickets i bought.
I did some research and sent my letter to EVERY CEO in the company and about 2 weeks later i got a call from a woman who fully refunded me and asked for as much details about what happened so she could make sure it didnt happen again.
Anyway, I didnt ask for any kind of reimbursement. My goal was to let them know i was upset about their service. I didnt really expect to get a call.... but the letter made me feel better LOL.
Just write it and see what happens.
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| Posted 11/13/07 9:02 PM |
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melbalalala
Little Lady
Member since 5/07 5014 total posts
Name:
Melissa
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Re: Complaints to Airline?
Posted by BlondeJD
Has anyone ever written a complaint to an airline based on delays/missed connections? If so, what do you ask them to do usually - refund the ticket, give you airline miles or a free ticket somewhere? I'm just not sure what I should ask them to do. Thanks!
I hate to sound like a cynic.. but this stuff is so commonplace with traveling now, that I doubt you'll get anything unless you had an extremely extreme case.
I would think that unless you were delayed like DAYS they would be very unsmypathetic. If not, airlines would be even more bankrupt-prone than they are now... esp if they had to give refunds for everyone forced to sleep in an airport overnight....
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| Posted 11/14/07 1:38 PM |
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chelle
It's a Good Life
Member since 8/06 15404 total posts
Name:
Isn't it obvious?
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Re: Complaints to Airline?
I DID!!  Air Jamaica cancelled their flight so we had to stay another night on our honeymoon... not bad I know, but they didn't tell us til we were on the way to the airport  It turned into an insurance nightmare trying to get the extra night covered, etc. I needed a letter from them stating the reason why the flight was cancelled.
Air Jamaica gave me SUCH the runaround. I emailed them EVERY day  Called them at least 2x a week and finally got VERY angry with them. I let them have it. They were NOT customer friendly. FINALLY, I got through to a nice person and after about 6 months, got the letter i needed for my travel insurance along with 2 $150 vouchers for a flight! and a letter of apology for the inconvenience.
Message edited 11/14/2007 8:38:59 PM.
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| Posted 11/14/07 8:38 PM |
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lucyloo
nope
Member since 1/06 9758 total posts
Name:
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Re: Complaints to Airline?
I got some credits when I complained to US Air about 2 years ago. The flight was delayed so we missed one flight then sat on the runaway without ac for a while. I don't remember how much the credits were for but at least we got something.
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| Posted 11/16/07 11:32 AM |
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Erica
LIF Adult
Member since 5/05 11767 total posts
Name:
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Re: Complaints to Airline?
I got a $50 voucher b/c the video wasn't working on a Tokyo-JFK flight - no movies or anything to pass 13 hours!
not nearly enough.
Message edited 11/26/2007 10:29:18 PM.
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| Posted 11/26/07 10:29 PM |
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