aliasPook
Blessed x 3
Member since 6/05 2460 total posts
Name:
Laurie
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Re: Is 1800flowers hiring?
Customer Service - Temporary Work from Home Opportunity
We currently DO NOT have a position open, but would like to obtain your contact information in order for us to contact you when a position becomes available.
Summary
1-800-FLOWERS.COM's customer service center, recent winner of the global call center of the year award, employs Work from Home Customer Service agents to provide professional, courteous, responsive and accurate service to our customers. Work from Home Customer Service Agents are able to work from the comfort and convenience of their home office. Customer Service Agents serve as the first contact customers have with the company. Customer Service Agents will be responsible for the effective and efficient handling of customer transactions in real time including, but not limited to: Working simultaneously with multiple software applications; Immediate/direct keyboarding into customer service information systems; Consistently following up on promises and commitments on a timely basis; Appropriately identifying and escalating unresolved issues.
Qualifications
Successful candidates will meet the following qualifications: Must be a resident and live in the following states: Arizona, Florida, New Mexico, Oklahoma, Ohio, New York, Texas and Virginia. Must be highly PC literate and have their own PC with a reliable high-speed Internet connection, and a dedicated land line telephone (conventional non-wireless telephone connection) for incoming calls. The ability to type 35 words per minute is essential. Prior call center experience strongly preferred. Applicants must be 18 years of age or older and have a high school diploma or GED to apply. Strong written and verbal communication skills required. Fundamental math skills required.
Scheduling Requirement
The nature of the 1-800-FLOWERS.COM workload is dependent upon the number of customers that are placing orders. We are seeking individuals who are able to work flexible Full Time schedules.
Rate of Pay
The rate of pay is $8 per hour for training and production.
Hardware, Software, Workstation Specifications: Minimum Requirements
Desktop Computer: Pentium III 300 MHz or better.
Operating System: Windows XP Professional or Home Edition (VISTA is NOT compatible)
RAM / Memory: Minimum 256 MB available RAM
PC Sound: Required w/speaker
Modem: DSL or Cable
Video Card: Standard - Recommended 8 MB video card
Hard Drive: 4 GB IDE Hard Drive (larger is better)
Dedicated Phone Line: Land line for work during schedules shifts.
Telephone set: Must be a corded traditional telephone. No cordless, cellular/wireless, or VoIP (e.g., Optimum Voice, Vonage, AT&T, CallVantage).
Microsoft Internet Explorer: 6.0, (7.0 is not compatible). Windows Update
Antivirus Software: Norton Anti-Virus software with current and updated virus definitions
Internet Account: Subscription to a reliable high-speed ISP which has bi-directional speeds of 128K or more and which is neither a wireless nor satellite connection. A wireless connection within the confines of your home is acceptable as long as your DSL or cable connection is "hard-wired".
Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
Monitor: 17" monitor - Highly recommended
AIM: Free download available at http://www.aim.com
Microsoft Office: including Microsoft Word and Excel WinZip, Adobe Acrobat reader. - Free download available on the Web
Battery Backup: UPS/Battery Power Supply including surge
Headset: A corded headset with a mute feature. The headset must be corded and plug into a corded telephone to allow you to work hands-free.
Printer: Printer (color is better)
How to Apply
We have completed our seasonal hiring at this time. However, if you meet the criteria above and would be interested in being contacted for future opportunities, please forward your name, your state of residence, your email address and your contact phone number to [email protected].
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