| Posted By |
Message |
Shoppie
LIF Adolescent
Member since 8/05 774 total posts
Name:
|
BRU - return policy REALLY stinks!
I bought something on-line 2 weeks ago, it came, and it wasn't what I thought - TV cover and DS took it right off the TV - so when I returned it last night, all I got was store credit!!!
I paid for it on my credit card and got store credit!! ***?!! I had the packing slip and all they said was thats our policy. no receipt. UMM, DOESN'T THE PAKCING SLIP COUNT AS A RECEIPT WHEN PURCHASING ON-LINE?!!
Lets boycott them!
Everything is an issue there now!
|
Posted 9/17/08 9:25 AM  |
| |
|
Long Island Weddings
Long Island's Largest Bridal Resource |
smdl
I love Gary too..on a plate!
Member since 5/06 32461 total posts
Name:
me
|
Re: BRU - return policy REALLY stinks!
Posted by Shoppie
I bought something on-line 2 weeks ago, it came, and it wasn't what I thought - TV cover and DS took it right off the TV - so when I returned it last night, all I got was store credit!!!
I paid for it on my credit card and got store credit!! ***?!! I had the packing slip and all they said was thats our policy. no receipt. UMM, DOESN'T THE PAKCING SLIP COUNT AS A RECEIPT WHEN PURCHASING ON-LINE?!!
Lets boycott them!
Everything is an issue there now!
Don't you have the email confirmation of your order?
|
| Posted 9/17/08 9:28 AM |
| |
|
|
|
Re: BRU - return policy REALLY stinks!
If you gave them your CC they should have been able to look it up and given you a full refund. I did that recently and had no problems. I would go back and talk to a store manager.
|
| Posted 9/17/08 9:30 AM |
| |
|
Stefanie
♥
Member since 5/05 23599 total posts
Name:
Stefanie
|
Re: BRU - return policy REALLY stinks!
I went there yesterday with clothing that said Babies R Us on the packaging and they wouldn't take it back because I didn't have a gift receipt. I even had a hard time EXCHANGING a nipple for the bottle for a different level because I didn't have the receipt.
|
| Posted 9/17/08 9:32 AM |
| |
|
waterspout4
My loves
Member since 5/06 19150 total posts
Name:
Kelly
|
Re: BRU - return policy REALLY stinks!
I received a broken toy, with no gift receipt. I brought it back to TRU, in the packaging, to EXCHANGE it for a working toy. They said they wouldn't even exchange it. 
They both suck!
|
| Posted 9/17/08 9:36 AM |
| |
|
Shoppie
LIF Adolescent
Member since 8/05 774 total posts
Name:
|
Re: BRU - return policy REALLY stinks!
I just called the store to "politely" confirm their policy and confirmed that even though I offered my credit card # on which the item was purchased, I was still only given the store credit and I was just told that ALL purchases on-line that are returned in the store are given store credit.
packing slip says, "returns made easy"
YEAH RIGHT.
no more on-line purchases for me!
|
| Posted 9/17/08 10:04 AM |
| |
|
smdl
I love Gary too..on a plate!
Member since 5/06 32461 total posts
Name:
me
|
Re: BRU - return policy REALLY stinks!
Posted by Shoppie
I just called the store to "politely" confirm their policy and confirmed that even though I offered my credit card # on which the item was purchased, I was still only given the store credit and I was just told that ALL purchases on-line that are returned in the store are given store credit.
packing slip says, "returns made easy"
YEAH RIGHT.
no more on-line purchases for me!
I guess it's store credit if you return to an actual store but you could return it to the online service for full credit.
|
| Posted 9/17/08 10:06 AM |
| |
|
dpli
Daylight savings :)
Member since 5/05 13973 total posts
Name:
D
|
Re: BRU - return policy REALLY stinks!
They are annoying, but I can't seem to stay out just yet. 
|
| Posted 9/17/08 10:08 AM |
| |
|
KateDevine
*
Member since 6/06 24950 total posts
Name:
|
Re: BRU - return policy REALLY stinks!
Posted by smdl
Posted by Shoppie
I just called the store to "politely" confirm their policy and confirmed that even though I offered my credit card # on which the item was purchased, I was still only given the store credit and I was just told that ALL purchases on-line that are returned in the store are given store credit.
packing slip says, "returns made easy"
YEAH RIGHT.
no more on-line purchases for me!
I guess it's store credit if you return to an actual store but you could return it to the online service for full credit.
Yeah, I think you can call them for a packing slip and mail it back if things are purchased online, no?
|
| Posted 9/17/08 10:19 AM |
| |
|
