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LuvMy2Girls
@>---------
Member since 5/05 11165 total posts
Name:
Mommy
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Don't take bad service from vendors!
I had some issues with a stroller i had bought from an online website.
I went back and forth with the manufacturer and it wasnt' good enough, they told me to take it up with the website i purchased it from.
Well the website's customer service was SO bad, they were actually nasty with me while i was being nice and calm, they told me to send an email to the manager who after 2 weeks didn't respond.
So I posted a bad, awful, to the point review about my experience on www.epinions.com and within 24 hours of me posting it, i got a call from the manager, apologizing profusely, asking what she can do for me after she saw my review.
So basically they worked everything out with the manu. i got a credit and they overnighted my new stuff to me and begged me to change my review to reflect the new service they did for me and they even offered me a job!
Holy moly! I did all of this in the most professional way, no yelling, no screaming, no name calling, stern and to the point and not demanding. I was in the retail mgmt business for a long time and i was a property manager so i have a way with words :)
Just speak up on that world wide internet! don't take bad service from anyone. Fight for your money!
Message edited 10/24/2007 11:52:56 AM.
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Posted 10/24/07 11:51 AM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
MyChip-n-Dales
lifes many lil twisted curves
Member since 10/07 5158 total posts
Name:
aeriell
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Re: Don't take bad service from vendors!
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| Posted 10/24/07 11:58 AM |
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Bklyngrl
luvmyfamily
Member since 9/06 5307 total posts
Name:
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Re: Don't take bad service from vendors!
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| Posted 10/24/07 12:00 PM |
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Re: Don't take bad service from vendors!
GOOD FOR YOU!!!
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| Posted 10/24/07 12:01 PM |
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cgdg61606
Little Brother Christopher
Member since 2/07 6815 total posts
Name:
Christine
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Re: Don't take bad service from vendors!
I agree - you have to open your mouth!
I just got Peg Perego to send me new seat fabric because mine ripped even though it's only covered for 90 days (it was purchased in January).
I also got Vicks to exchange an open and used Warm Mist Humidifier because I bought the wrong one. Doctor says only to use cool mist. They took back the humidifier with no box and sent me a comparable, new cool mist humidifer!
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| Posted 10/24/07 12:31 PM |
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Re: Don't take bad service from vendors!
Good for you!! I noticed the same thing with the manager from that place. I am glad you get credited.
Did you get the same stroller or did you change it?
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| Posted 10/24/07 12:34 PM |
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FelAndJon
needs to update her avatar pic
Member since 6/05 10212 total posts
Name:
Felice (aka LuckyBride2004)
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Re: Don't take bad service from vendors!
Good for you
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| Posted 10/24/07 12:36 PM |
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LuvMy2Girls
@>---------
Member since 5/05 11165 total posts
Name:
Mommy
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Re: Don't take bad service from vendors!
Posted by Seles81
Good for you!! I noticed the same thing with the manager from that place. I am glad you get credited.
Did you get the same stroller or did you change it?
I got a different stroller. I am so done with this search. I wound up getting the Chicco C5 double. It's an umbrella and it doesn't handle like my babyjogger but Dh likes it, i like, it folds down small and most of all gianna can sit up and people watch in it. I'm done!
I wound up getting a stroller, a britax carseat, a stroller pedometer and a sunshade/bug protector all for the same $$ as the babyjogger.
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| Posted 10/24/07 2:52 PM |
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Belladonna219
HOT MAMA
Member since 2/07 2642 total posts
Name:
Belladonna219
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Re: Don't take bad service from vendors!
that is great!!
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| Posted 10/24/07 2:54 PM |
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CkGm
They get so big, so fast :(
Member since 5/05 13848 total posts
Name:
Christine
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Re: Don't take bad service from vendors!
 Excellent job! Calm, cool and collected goes a LONG way to getting what you want. I am a fan of the letter to the company but will be using your epinions idea from now on.
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| Posted 10/24/07 3:00 PM |
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