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EmmaNick
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Member since 12/06 16001 total posts
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If you are buying a gift for someone from Dicks Sporting Goods
..and give a gift receipt, read this
http://www.planetfeedback.com/dicks+sporting+goods+inc/exchanges/returns/gift+receipt+ripoff+at+dicks+sporting+goods/305930
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Posted 12/15/08 8:36 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
MissJones
I need a nap!
Member since 5/05 22136 total posts
Name:
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Re: If you are buying a gift for someone from Dicks Sporting Goods
Wow...ballsy. 
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| Posted 12/15/08 8:38 PM |
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PreshusSmurf
So in love with my little guys
Member since 1/07 2963 total posts
Name:
Jess
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Re: If you are buying a gift for someone from Dicks Sporting Goods
That's horrible!
I can't decide what HIS definition of POS is in the customer's statement:
"when they intend to update their POS systems to support proper credits & exchanges with the use of gift receipts. "
POS = Point of Service
or
POS = Piece of Sh*t
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| Posted 12/15/08 8:58 PM |
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Lisa
I'm a PANK!!!
Member since 5/05 22334 total posts
Name:
Professional Aunts No Kids
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Re: If you are buying a gift for someone from Dicks Sporting Goods
I dont think that store is any different than any others. I thought a gift receipt was just to show that the item was bought at that store, not the price. 
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| Posted 12/15/08 9:04 PM |
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Beth
The Key to your new home....
Member since 2/06 24849 total posts
Name:
Beth
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Re: If you are buying a gift for someone from Dicks Sporting Goods
wow- saks off 5th can look up what you paid for the item as long as you have the credit card
good to know
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| Posted 12/15/08 9:07 PM |
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EmmaNick
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Member since 12/06 16001 total posts
Name:
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Re: If you are buying a gift for someone from Dicks Sporting Goods
Posted by Lisa
I dont think that store is any different than any others. I thought a gift receipt was just to show that the item was bought at that store, not the price.
It's REALLY different than others. The purpose of the gift receipt is so that the receipient gets what the purchaser paid, not whatever they want to give them!
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| Posted 12/15/08 9:07 PM |
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EmmaNick
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Member since 12/06 16001 total posts
Name:
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Re: If you are buying a gift for someone from Dicks Sporting Goods
Posted by PreshusSmurf
That's horrible!
I can't decide what HIS definition of POS is in the customer's statement:
"when they intend to update their POS systems to support proper credits & exchanges with the use of gift receipts. "
POS = Point of Service
or
POS = Piece of Sh*t
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| Posted 12/15/08 9:08 PM |
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BabyBoy
is Skylar Elizabeth
Member since 5/05 4189 total posts
Name:
Tom
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Re: If you are buying a gift for someone from Dicks Sporting Goods
Posted by Beth1210
wow- saks off 5th can look up what you paid for the item as long as you have the credit card
good to know
the original credit card has no weight in this conversation. gift receipt if returned/exchanged should be valued at the price the customer paid for it.
they are keeping the difference of money if an item goes on sale after it was purchased from the original customer. that is a scam... if you think about it, its the same thing as not having a receipt as they store will give you a credit for that the price its worth today.
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| Posted 12/15/08 10:33 PM |
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Cpt2007
A new love!
Member since 1/08 5946 total posts
Name:
Liz
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Re: If you are buying a gift for someone from Dicks Sporting Goods
Keep reading the comments, the OP later states:
Their customer service management team informed me that their gift
receipts indeed includes the price the buyer paid, albeit in a 'code'
format that can be easily decoded with a basic decryption scheme or
inputted into the register.
The problem is a) ****'s Customer Service email representatives were
unaware, b) ****'s management within their stores are unaware, because
c) ****'s training manuals do not include any details whatsoever on
how to appropriately process gift returns.
I was floored when their Customer Service managers at their home
office informed me of this situation. They sent me a $50 gift card
(which I donated to charity) as compensation for raising this issue
and sent me an official letter documenting the issues above and that
they're using this as an opportunity to update their "training
materials."
Via the phone, they informed me this situation had reached the highest
levels of executive management within ****'s and this was not their
intent -- "we are a reputable company and we in no way intended
to defraud our customers."
So in the end, the OP's store and the people at email customer service were misinformed about the chain's return policy.
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| Posted 12/15/08 10:41 PM |
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EmmaNick
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Member since 12/06 16001 total posts
Name:
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Re: If you are buying a gift for someone from Dicks Sporting Goods
FYI that's not my complaint. The issue was raised on another site so I was merely copying it. Apparently this happens a lot more than it should and other stores also.
ETA: I posted a while back about The Gap employees telling me that their policy was to only give the current selling price with a gift receipt OR a regular receipt. I questioned her several times and she insisted that you don't get back what you paid. Obviously that's not their policy, she was very misinformed, but buyer beware!
Message edited 12/15/2008 10:50:10 PM.
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| Posted 12/15/08 10:46 PM |
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CunningOne
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Member since 5/05 26975 total posts
Name:
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Re: If you are buying a gift for someone from Dicks Sporting Goods
Wow, I thought gift receipts were linked to the original receipts! And that you got the price that was paid! If your only getting the lowest price of the item, why give a gift receipt at all??
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| Posted 12/15/08 11:30 PM |
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Re: If you are buying a gift for someone from Dicks Sporting Goods
The gift receipt is supposed to tell them what the giver paid. At that gap if you bring back a gift you get the original price paid. If you exchange sizes and the item is on sale they will give you credit for the difference.
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| Posted 12/16/08 9:29 AM |
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