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Bxgell2
Perfection
Member since 5/05 16438 total posts
Name:
Beth
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I'm so upset, I don't know what to do.
Everything was planned and finalized for my Dad's move, down to the minute detail. Movers are lined up, we booked the elevator at the apartment, my brother freed all his appointments to help me, and my mother is even coming down Friday to help us unpack. Everything is packed and ready to go.
And, then, Raymour and Flanigan called one last time today to confirm delivery on Friday. Between 10:30-1:30.
BUT, when we ordered the furniture we told them the building will NOT allow deliveries between 12-1:15, and after 3:30pm. They put it on our receipt, put it in the PC, and assured us the delivery company would schedule the delivery around it. I got a call YESTERDAY from R&F confirming delivery, and confirming that they were aware of the time restrictions.
Then I get this call today saying the time for delivery is 10:30-1:30. I called back and I've been screaming at them all night. They're telling me it was the store's responsibility to call them or email them with specific instructions and they cannot change the routing at this last minute.
My only option now is to schedule delivery on another date, which just isn't going to work. I don't have enough time to scramble and rearrange everything.
I'm a mess. I don't know what to do. I'm at the end of my rope. I don't think I can handle much more of this crap.
Any advice?
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Posted 9/26/07 7:19 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
Lisa
I'm a PANK!!!
Member since 5/05 22334 total posts
Name:
Professional Aunts No Kids
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Re: I'm so upset, I don't know what to do.
I would let them come to do the delivery....and then tell them that you had said specifically that you can not have delivery until after 3:30m....they will have to come back. Unless they can work something out with the building super....
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| Posted 9/26/07 7:21 PM |
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lilacwine
only love...
Member since 5/05 2034 total posts
Name:
<3
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Re: I'm so upset, I don't know what to do.
I know how stressful these things are.
If they said 10:30 - 1:30, it's only the last hour or so of the window that's in question. I'd leave the delivery scheduled as it is and hope for the best.
The worst thing that would happen is that you refuse delivery and reschedule. If you don't want to take the chance that they'll deliver within the first two-thirds of the window, you'll have to reschedule anyway.
ETA: Call the store and the salesperson, too.
Message edited 9/26/2007 7:27:50 PM.
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| Posted 9/26/07 7:26 PM |
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Geraldine
Lovin Life........
Member since 5/07 2388 total posts
Name:
Geraldine
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Re: I'm so upset, I don't know what to do.
sorry your stressing...... any chance the building may be able to bend the rules a little?? what if you told them del. is scheduled b/t 10-12 ...there is a chance that might even happen right? and lets just say the driver gets lost or was stuck in traffic.... I would imagine this happens from time to time...... do you think they wouldn't allow them to moe the stuff in???
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| Posted 9/26/07 7:27 PM |
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2girls4now
Proud Mommy
Member since 3/06 1745 total posts
Name:
Kerri
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Re: I'm so upset, I don't know what to do.
have you called the store directly- they should honor their promise to you and make the delivery happen within the promised time frame.
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| Posted 9/26/07 7:28 PM |
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Beth
The Key to your new home....
Member since 2/06 24849 total posts
Name:
Beth
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Re: I'm so upset, I don't know what to do.
I would have them come and play dumb
then slip the super a $20
I have lived in big buildings for the last 5 years- and I wouldn't stress over this- you already have the elevator right?
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| Posted 9/26/07 8:32 PM |
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Shelly
She's 7!!!
Member since 8/05 14624 total posts
Name:
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Re: I'm so upset, I don't know what to do.
Beth, I'm so sorry you are going through this  I know how stressful this can be.
Posted by Summer
have you called the store directly- they should honor their promise to you and make the delivery happen within the promised time frame.
I agree. I would go forward with the delivery. If they come during the time that they are not suppose to deliver, then you can put pressure on either the building or the movers to stay.
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| Posted 9/26/07 8:33 PM |
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SuzyQ
Mama to 3!?!?!?
Member since 7/06 8069 total posts
Name:
Susan
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Re: I'm so upset, I don't know what to do.
Is there any way they can put you first on the route? Maybe have DH call & act really nice, explaining all of the stress & that they are delivering to a senior citizen etc. This kind of thing has worked for me in similar situations. My DH is a real smooth talker. No wonder he's in sales. Or as some PP said, can you call the super/building management and explain the situation?
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| Posted 9/26/07 8:36 PM |
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Bxgell2
Perfection
Member since 5/05 16438 total posts
Name:
Beth
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Re: I'm so upset, I don't know what to do.
The woman at the customer service delivery center was supposed to call me back about her attempts to reroute. And she never did. BIG suprise there.
I'm just going to play it by ear, and in the meantime, BEG the building to let us move during whatever time the furniture arrives. They are fairly strict though, because it is a senior independent living community.
So, I guess I can just live in a permanent state of stress until Friday night. This should be fun.
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| Posted 9/26/07 9:01 PM |
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SweetestOfPeas
J'taime Paris!
Member since 3/06 32345 total posts
Name:
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Re: I'm so upset, I don't know what to do.
Posted by Lisa
I would let them come to do the delivery....and then tell them that you had said specifically that you can not have delivery until after 3:30m....they will have to come back. Unless they can work something out with the building super....
I agree
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| Posted 9/26/07 9:11 PM |
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2girlsforme
LIF Adult
Member since 8/06 3071 total posts
Name:
XXXXXXXXX
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Re: I'm so upset, I don't know what to do.
Posted by Beth1210
I would have them come and play dumb
then slip the super a $20
I have lived in big buildings for the last 5 years- and I wouldn't stress over this- you already have the elevator right?
This is exactly what I would do. You have nothing to lose by trying and you have a receipt that clearly states your instructions.
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| Posted 9/27/07 9:56 AM |
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QuoteTheRaven424
22 Months?!!!!
Member since 5/05 13659 total posts
Name:
And If That Isn't A True Blue Miracle
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Re: I'm so upset, I don't know what to do.
Posted by Beth1210
I would have them come and play dumb
then slip the super a $20
I have lived in big buildings for the last 5 years- and I wouldn't stress over this- you already have the elevator right?
bingo
slip the building a little cash and you're golden
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| Posted 9/27/07 10:10 AM |
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Bxgell2
Perfection
Member since 5/05 16438 total posts
Name:
Beth
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Re: I'm so upset, I don't know what to do.
Posted by QuoteTheRaven424
Posted by Beth1210
I would have them come and play dumb
then slip the super a $20
I have lived in big buildings for the last 5 years- and I wouldn't stress over this- you already have the elevator right?
bingo
slip the building a little cash and you're golden
Doesn't quite work that way - it's not a typical building, it's more of a senior independent/assisted living building. There is no super.
But, I'm going to play dumb. Let them come when they have to come and I'll just deal with it as it happens. Either demand that R&F STAY until they are allowed to use the elevator, or sweetalk the building relocation coordinator to allow them to do so during the restricted hours. She's a real meanie though.
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| Posted 9/27/07 10:12 AM |
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QuoteTheRaven424
22 Months?!!!!
Member since 5/05 13659 total posts
Name:
And If That Isn't A True Blue Miracle
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Re: I'm so upset, I don't know what to do.
Posted by Bxgell2
Posted by QuoteTheRaven424
Posted by Beth1210
I would have them come and play dumb
then slip the super a $20
I have lived in big buildings for the last 5 years- and I wouldn't stress over this- you already have the elevator right?
bingo
slip the building a little cash and you're golden
Doesn't quite work that way - it's not a typical building, it's more of a senior independent/assisted living building. There is no super.
But, I'm going to play dumb. Let them come when they have to come and I'll just deal with it as it happens. Either demand that R&F STAY until they are allowed to use the elevator, or sweetalk the building relocation coordinator to allow them to do so during the restricted hours. She's a real meanie though.
doesn't matter
there has to be a head honcho there that you can grease
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| Posted 9/27/07 10:20 AM |
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Phyl
R.I.P. Sweet Mia ♥
Member since 5/06 28918 total posts
Name:
The Mystical Azzhorse! ™
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Re: I'm so upset, I don't know what to do.
Nothing is ever easy is it!
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| Posted 9/27/07 11:08 AM |
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Bxgell2
Perfection
Member since 5/05 16438 total posts
Name:
Beth
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Re: I'm so upset, I don't know what to do.
Posted by Phyl
Nothing is ever easy is it!
No 
I just want to fast forward to next week, where I'm relaxing in my house sans dad, and he's nice and settled into his new place. Oh wait, yes, I forgot, that's when MIL takes over for 3 weeks!
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| Posted 9/27/07 11:14 AM |
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Blu-ize
Plan B is Now Plan A
Member since 7/05 32475 total posts
Name:
Susan
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Re: I'm so upset, I don't know what to do.
but she makes you yummy things
Here's something DH said to me last night when I was stressing over Fred.
You've done everything you can. You can beat yourself up...it will be what it will be. Really, these words are so true and I felt better after he said them. I can't do a damn thing about it, so maybe the best case scenario will happen and not the worst.
I am pot calling the kettle black here but it's good solid advice.
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| Posted 9/27/07 11:17 AM |
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nrthshgrl
It goes fast. Pay attention.
Member since 7/05 57538 total posts
Name:
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Re: I'm so upset, I don't know what to do.
I agree with the playing dumb thing - except to the delivery people.
I'm sure you can't let things slide with the building as those senior places are very difficult to deal with. What you can do is slip the delivery guys extra money to work it out.
The fact that this is costing a dime more is aggravating but you're almost across the finish line!
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| Posted 9/27/07 11:25 AM |
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Lanabean
Yoginis
Member since 11/05 9202 total posts
Name:
Lana
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Re: I'm so upset, I don't know what to do.
Posted by Bxgell2
The woman at the customer service delivery center was supposed to call me back about her attempts to reroute. And she never did. BIG suprise there.
I'm just going to play it by ear, and in the meantime, BEG the building to let us move during whatever time the furniture arrives. They are fairly strict though, because it is a senior independent living community.
So, I guess I can just live in a permanent state of stress until Friday night. This should be fun.
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| Posted 9/27/07 11:26 AM |
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Bluepixie
Mamarazzi
Member since 6/07 2618 total posts
Name:
Laura
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Re: I'm so upset, I don't know what to do.
This has been one huge hurdle after another for you, hasn't it?? Definitely play dumb. Make R&F Stay if the building is being picky. I don't understand the moving hours. That seems so silly to limit it during daytime hours!
Best of luck!!! Hope everything works out seamlessly!
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| Posted 9/27/07 11:27 AM |
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Bxgell2
Perfection
Member since 5/05 16438 total posts
Name:
Beth
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Re: I'm so upset, I don't know what to do.
Posted by nrthshgrl
I agree with the playing dumb thing - except to the delivery people.
I'm sure you can't let things slide with the building as those senior places are very difficult to deal with. What you can do is slip the delivery guys extra money to work it out.
The fact that this is costing a dime more is aggravating but you're almost across the finish line!
That's a good point - I didn't think of that - the delivery guys are probably much more amenable to bribes than the building. I'll bring lots of extra cash - if it takes a few extra hundred dollars to "convince" them to stay until the building allows them to bring the furniture up, then it's totally worth it.
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| Posted 9/27/07 11:30 AM |
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seank80
Don't Taze My Dog Bro!!
Member since 5/07 2240 total posts
Name:
Sean
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Re: I'm so upset, I don't know what to do.
I would let them come. Worst case scenario they come out at a wrong time and you can't bribe the super. Then they have to come back at another time anyways. It is their problem not yours if they have to come back.
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| Posted 9/27/07 11:32 AM |
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snowprincess
My happy babies
Member since 3/06 3428 total posts
Name:
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Re: I'm so upset, I don't know what to do.
Posted by Bxgell2
Posted by nrthshgrl
I agree with the playing dumb thing - except to the delivery people.
I'm sure you can't let things slide with the building as those senior places are very difficult to deal with. What you can do is slip the delivery guys extra money to work it out.
The fact that this is costing a dime more is aggravating but you're almost across the finish line!
That's a good point - I didn't think of that - the delivery guys are probably much more amenable to bribes than the building. I'll bring lots of extra cash - if it takes a few extra hundred dollars to "convince" them to stay until the building allows them to bring the furniture up, then it's totally worth it.
also because it is around lunch time- you may be able to bribe with food- get them to change when they eat lunch
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| Posted 9/27/07 12:08 PM |
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