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Kissy331
My two miracles!
Member since 5/06 17826 total posts
Name:
Kristen
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JetBlue Voucher question-Update
So i booked DH & my flight for this summer back on 3/26. Yesterday I happened to be on there & noticed the airfare dropped $95! I called JetBlue & explained what happened. They gave us a $45 credit but charged me $40 (taken off the top of the credit) to change my flight?  
How is this right, we didn't change our flights, we wanted to get the lower rate!!!!!  I have a call into their CS department!!!
Update: 4/9
So I got a phone call last night from the Customer Service team & they gave me a 1 time courtesty voucher for the entire $95  The rep told me that the reason they changed their policy was bc they feel that they are competitive in their airfare & always offer the lowest price!
I told her that on their website that it states "the first airfare you receive will ALWAYS be the cheapest & to book well in advance" Apparantly this was not true in my case & I will think twice about booking early....In the meantime, I have $95 voucher to use my 09!!!!
Message edited 4/9/2008 7:00:28 AM.
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Posted 4/8/08 10:25 AM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
bigspender
Back to school
Member since 4/07 1385 total posts
Name:
Irene
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Re: JetBlue Voucher question
the rates always drop or spike depending on the day and time. I just booked a flight to Florida and one day it was 211 another 447 so I normally wait till Tuesday or wendsday to book a flight.
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| Posted 4/8/08 10:29 AM |
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bicosi
life is a carousel
Member since 7/07 14956 total posts
Name:
M
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Re: JetBlue Voucher question
They no longer do price adjustments for FREE. They charge you to do it. It stinks. I even called them up and wrote to them about it (same thing happened to me) and they did nothing about it.
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| Posted 4/8/08 10:46 AM |
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Kissy331
My two miracles!
Member since 5/06 17826 total posts
Name:
Kristen
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Re: JetBlue Voucher question
Posted by bicosi
They no longer do price adjustments for FREE. They charge you to do it. It stinks. I even called them up and wrote to them about it (same thing happened to me) and they did nothing about it.
That is so absurd! I just read on their website in their help section that the first price you get is ALWAYS the lowest & they encourage you to book early. I booked 4 months in advance & now the airfare drops I am waiting for a response from them but I figured it didn't hurt to kick & scream about it 
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| Posted 4/8/08 11:15 AM |
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HarleyGirlFLA
Come on in
Member since 5/05 9674 total posts
Name:
Mel
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Re: JetBlue Voucher question
Posted by bicosi
They no longer do price adjustments for FREE. They charge you to do it. It stinks. I even called them up and wrote to them about it (same thing happened to me) and they did nothing about it.
When did this go into effect. My parents have always booked a flight and if the fare went down did a price adjustment and were never charged for it.
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| Posted 4/8/08 11:44 AM |
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bicosi
life is a carousel
Member since 7/07 14956 total posts
Name:
M
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Re: JetBlue Voucher question
Posted by HarleyGirlFLA
Posted by bicosi
They no longer do price adjustments for FREE. They charge you to do it. It stinks. I even called them up and wrote to them about it (same thing happened to me) and they did nothing about it.
When did this go into effect. My parents have always booked a flight and if the fare went down did a price adjustment and were never charged for it.
Supposedly as of 12/7/07.
Here was their email to me.
Thank you for your email to JetBlue Airways regarding the fees and
fares on your upcoming flights
between Houston and John F. Kennedy (JFK). We appreciate your feedback
and your support of JetBlue’s
efforts.
As the operational costs of JetBlue continue to increase, it has become
necessary to charge fees for
services rendered to our Customers. Just recently our fees were revised
and a new fee for honoring a
lower fare is now charged. This change occurred only after careful
consideration on the part of the
JetBlue Leadership Team. They continue to monitor other carriers to
ensure JetBlue remains
competitive.
We understand your disappointment with this new fee but hope that you
will continue to fly JetBlue
so that you may experience the spacious, comfortable aircraft,
complimentary inflight entertainment,
and the complete, positive JetBlue experience. We are still happy to
give you a JetBlue credit for
the difference in airfare, subject to a $40 per person change fee. The
lower fare needs to be
available on your same flight and date of travel.
We hope that you will continue to fly JetBlue. We sincerely appreciate
your business and we are
committed to offer you the best in low cost air travel.
Once again, thank you for writing to us. We look forward to
welcoming you onboard your
JetBlue flight on Wednesday, March 26, 2008.
Sincerely,
Carmen
Customer Commitment Crew
JetBlue Airways
Crewmember 26683
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| Posted 4/8/08 3:02 PM |
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Bellabear
1000 posts...FINALLY
Member since 11/06 1161 total posts
Name:
Michelle
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Re: JetBlue Voucher question
so strange...i just had this conversation with shopaholic. i was so confused as to why they would do this.
it's so stupid! i get that gas is more and flights are going up but that was the one great thing about jet blue...they gave you full credits!
i am so mad at this $40 thing!
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| Posted 4/8/08 4:24 PM |
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Shopaholic921
SUP..
Member since 10/05 5113 total posts
Name:
Brooke
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Re: JetBlue Voucher question
Posted by Bellabear
so strange...i just had this conversation with shopaholic. i was so confused as to why they would do this.
it's so stupid! i get that gas is more and flights are going up but that was the one great thing about jet blue...they gave you full credits!
i am so mad at this $40 thing!
lol, i was soo pizzed when the rep told me this.. she was pretty angry too. She said to complain on the website under "speak your mind".. i never did though... 
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| Posted 4/8/08 4:33 PM |
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bicosi
life is a carousel
Member since 7/07 14956 total posts
Name:
M
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Re: JetBlue Voucher question
Posted by Shopaholic921
Posted by Bellabear
so strange...i just had this conversation with shopaholic. i was so confused as to why they would do this.
it's so stupid! i get that gas is more and flights are going up but that was the one great thing about jet blue...they gave you full credits!
i am so mad at this $40 thing!
lol, i was soo pizzed when the rep told me this.. she was pretty angry too. She said to complain on the website under "speak your mind".. i never did though...
Oh, I did. I fly pretty much only Jetblue (with the kids, it pays to fly with them and their tvs) and I did put a complain into speak your mind and that was the stupid response I got. It's total BS.
BTW, the Skycab at JFK now charges $2/PER bag if you check in with them and not inside (which I always do)
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| Posted 4/8/08 4:36 PM |
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HarleyGirlFLA
Come on in
Member since 5/05 9674 total posts
Name:
Mel
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Re: JetBlue Voucher question
That is crazy. I cant believe they charge now for a fare adjustment. That has got to be the most ridiculous thing I have ever heard. I sent it to my dad.
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| Posted 4/8/08 9:55 PM |
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Kissy331
My two miracles!
Member since 5/06 17826 total posts
Name:
Kristen
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Re: JetBlue Voucher question-Update
Posted by HarleyGirlFLA
That is crazy. I cant believe they charge now for a fare adjustment. That has got to be the most ridiculous thing I have ever heard. I sent it to my dad.
It really is!!!! I just updated my original post though! Let your dad know that apparantly they will give you a 1 time courtesy if this happens!!!
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| Posted 4/9/08 7:01 AM |
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meganNbobby
Our Family is Complete
Member since 5/05 2774 total posts
Name:
Megan
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Re: JetBlue Voucher question-Update
we booked a flight a couple of weeks ago but the week before i was going to book the flight was $260 more expensive for the 2 of us!!!
i was glad i waited that week to book!!
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| Posted 4/9/08 8:04 AM |
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Shopaholic921
SUP..
Member since 10/05 5113 total posts
Name:
Brooke
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Re: JetBlue Voucher question-Update
I changed a flight on Jet Blue last night.. they now charge you $20 for certain seats that have the "most" leg room.. this is getting ridiculous. I know other airlines do it.. but Jet Blue's whole schtick was how they aren't like other airlines... Ain't so much the case now...
I still love them though.. 
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| Posted 4/9/08 2:29 PM |
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HarleyGirlFLA
Come on in
Member since 5/05 9674 total posts
Name:
Mel
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Re: JetBlue Voucher question-Update
Posted by Shopaholic921
I changed a flight on Jet Blue last night.. they now charge you $20 for certain seats that have the "most" leg room.. this is getting ridiculous. I know other airlines do it.. but Jet Blue's whole schtick was how they aren't like other airlines... Ain't so much the case now...
I still love them though..
I heard they were doing that. I couldnt believe it. They are quickly changing to be like other airlines. I loved how they weren't and that they had the TV's. Now they are turning into every other airline out there.
I still love them but all these fees are just ridiculous.
That section that is speak up, I just sent them a letter about the ridiculous fees they are charging. I told them that the $20 is just ridiculous for a little extra leg room.
I am sure I will get a general response but still it's utterly ridiculous. I hope more people speak up and that if enough do they'll reconsider all these fees.
Message edited 4/9/2008 5:27:55 PM.
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| Posted 4/9/08 5:15 PM |
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sirk1020
*************
Member since 9/06 3046 total posts
Name:
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Re: JetBlue Voucher question-Update
Posted by bicosi
They no longer do price adjustments for FREE. They charge you to do it. It stinks. I even called them up and wrote to them about it (same thing happened to me) and they did nothing about it.
is this just jetblue or any airline?
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| Posted 4/9/08 8:03 PM |
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Geraldine
Lovin Life........
Member since 5/07 2388 total posts
Name:
Geraldine
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Re: JetBlue Voucher question-Update
Soooooo Not happy with this new policy........I fly them a few times a year b/c I know I could keep an eye on the flight and always get it adjusted if it went down......This is very disappointing.... I hate when good things end...lol.....
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| Posted 4/10/08 8:14 AM |
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bicosi
life is a carousel
Member since 7/07 14956 total posts
Name:
M
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Re: JetBlue Voucher question-Update
Posted by sirk1020
Posted by bicosi
They no longer do price adjustments for FREE. They charge you to do it. It stinks. I even called them up and wrote to them about it (same thing happened to me) and they did nothing about it.
is this just jetblue or any airline?
I'm not sure about other airlines, but DEF for the skycab for Jetblue.
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| Posted 4/10/08 11:50 AM |
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HarleyGirlFLA
Come on in
Member since 5/05 9674 total posts
Name:
Mel
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Re: JetBlue Voucher question-Update
I got a response from Jetblue. Just like all other airlines they are blaming it on the higher cost of fuel:
We thank you for letting us know that you feel we should continue to offer the
lower fare guarantee
without charging the applicable change fees. In this era of over $100-a-barrel
oil, we feel that
these fees are necessary for the highly competitive operating environment we're
currently working
in. These changes still place our fees among the lowest in the industry.
As for our new Even More Leg Room seating fee. EL is an optional product that
provides Customers who
purchase it with a seat that has a super- spacious 38" seat pitch. The product
will be available at
all seats in rows 2 through 5 on the A320, plus at the emergency exit row seats
on both the A320 and
the E190. The remaining seats still have the same leg room our valued
customers have come to love.
Research and Development for this program was not something we took lightly.
Through customer
feedback we found out this was an option many of our most frequent flyers were
asking for. Again
this is an optional charge and even if you do not want to take advantage of the
extra comfort
JetBlue still offers a spacious 34" seat pitch. More than any other domestic
flyer.
We feel this is an aircraft enhancement and do not force any customer to sit in
these seats. It's
like charging for an inflight movie you, can say yes or no, it's an option to
customize your flight
experience.
ETA: I hope more people write letters about the disappointment in the fees and their research and development team reconsider these fees
Message edited 4/10/2008 12:39:09 PM.
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| Posted 4/10/08 12:36 PM |
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