...and still has a balance...

the DEALER is responsible for paying off the balance, not you. If they leave a small balance over because they mis-calculated the pay-off, call them and insist they pay it.

This happened to me and the dealership tried to tell me that I gave them the wrong amount (I gave them a bill that has a payoff if they pay before a certain time, but they took too long to mail the check) and it was my responsibility. That is, until I mentioned that I worked for Auto Loan Collections a couple of years ago and I know they are reponsible...then he changed his tune.Chat Icon

It occured to me that I probably wasn't the only one they tried to convince of this.