Those who need medical supplies..

I had an awful experience with this company..shame because they are local but wanted to share...they are called Better Living Now

This company is disgusting! My dr.'s office told me this was the only place I could call for diabetic supplies as I am a gestational diabetic. I called and was told I was getting one type of monitor on Saturday..called Monday to confirm and it was a different monitor (fine) and that my monitor would arrive Tues., as I needed it for an appointment. Well, I was told I had a balance..I OFFERED TO PAY THE BALANCE RIGHT THEN and the rep. told me not to until I received the goods. Tues. is the day of my appointment and nothing arrives. I called and they tell me..wait for it...I HAVE A BALANCE! I was livid and had to wait ANOTHER day for the supplies..when I called Wednesday...you guessed it..tried pushing me to Thursday and I was not having it...

Now everything comes Wed. and the strips in my monitor are expired...by almost a year! The machine was manufactured almost 3 years ago-side note-these machines are constantly updated..what dusty corner did they dig it out of? I call and they don't care.

Now I decide to call my insurance because the strips/machine are very difficult compared to the one in the dr. office. My insurance informs me I should not have been charged ANYTHING! I also discover I have the wrong size lancets for the machine I have...seriously?!? Luckily, I had just enough testers to get me to the next day. They said I would get a new machine the next day and a new lancet thing...well..I got the lancet thing yesterday..no new monitor..new monitor comes later that night..well..2 come..OPEN AND WITH ALL SAMPLES REMOVED AND THEY ARE OLD AGAIN! I called my insurance and they tried talking with this company and the company argued with them to the point where the insurance company hung up..and when the woman said, "I won't charge you for the new lancet machine," I said, "I wasn't paying anyway..it was YOUR error!"

My insurance company called later and said they are definitely committing some insurance fraud and we filed a complaint with the insurance company. Next comes the Joint Commission and the BBB...also, there's a little thing called the NYS Diabetes Care Act and they are "out of compliance" according to my insurance company..they also said they have never dealt with a company like this...STAY AWAY!

Re: Those who need medical supplies..

oh gosh im so sorry for your experience with them. I actually just had a great experience with them for my breast pump. I ordered one from yummy mummy and my order stayed in process for about a month. my c.s date was coming and i called better living now. they called my insurance and they sent it out the same day.
Do you remember the persons name you spoke to?

Message edited 3/16/2014 1:44:46 PM.

Those who need medical supplies..

Glad it worked out..I ended up speaking to multiple supervisors, one of which had a shouting match with my insurance company and my insurance company hung up...it was just a really, really unpleasant experience and it's not over because I have my complaints outstanding and have to follow up on them...it's about the principle as well as bad customer service..